Fundraising Associate (telemarketing fundraising campaigns), GS6, TA, 12 months, Bogotá - Colombia

Contract

This is a G-6 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 6 years of experience, depending on education.

Salary

The salary for this job should be more than 2,284 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child,

At UNICEF COLOMBIA we work to generate positive changes in the lives of children and adolescents. Our current work plan runs from 2021 to the end of 2024 and aims to ensure that children and adolescents enjoy their rights through equitable access to social services, improve their learning and live protected from all types of violence.

We work throughout Colombia, with special focus on the departments where children have fewer opportunities: Chocó, Cauca, Nariño, Antioquia, La Guajira, Atlántico, Arauca, Vichada and Norte de Santander.

For more information visit the following link:

https://www.youtube.com/watch?v=Bc3OopCmEpM

How can you make a difference?

Under the direct supervision of the Fundraising Officer - Marketing Implementation Campaigns (the role will interact with different stakeholders in UNICEF: technical team and digital acquisition team) the position is responsible for the development and effective implementation of the telemarketing campaigns in Colombia, carrying out the monitoring, supervision and coordination of campaigns, managing the outsourced call center outbound campaigns and accompanying the development of new suppliers.

This position also coordinates in close collaboration with the acquisition digital team, the Digital Conversion Strategy (correct delivery, management, control and conversion of Digital Leads) with different TMK agencies (call centers). Also, will be in charge of the implementation of CASH (One – Off Donations) strategy, in coordination with different areas of PSFR.

The implementation of these campaigns looks at the performance of each of the agencies and their fundraising teams and focuses in: training, monitoring, feedback, implementing motivation plans and incentives to ensure compliance with KPIs: number of new pledge donors, average donation, payment rate, attrition rates, quality assurance, cost per acquisition (CPA) and ROI.

To qualify as an advocate for every child you will have…

• Completion of Secondary School. Technical and/or University level courses in Marketing, Economics or Engineering is an asset.
• At least six (6) years of progressively work experience supervising and coordinating telemarketing, acquisition, retention of customer experience campaigns, supervising sales teams or contact centers.
• Experience in supplier (call centers) management is required. Also working with Salesforce, and other digital tools or CRM software will be appreciated.
• Experience with commercial KPIs.
• Analytical mind and business acumen.
• Problem-solving aptitude.
• Excellent communication and presentation skills. This is crucial for the role, as it will interact with different stakeholders and roles in UNICEF: technical team, digital leader, and management level positions.
• Fluency in Spanish is required. Good level of written and spoken English would be desirable.

FIND THE COMPLETE JOB DESCRIPTION HERE:

JD GS6 Fundraising Associate (TMK Campaigns).pdf

For every Child, you demonstrate…

UNICEF’s core values are Care, Respect, Integrity, Trust, Accountability & Sustainability

The Core competencies required for the post are:·

▪ Demonstrates Self Awareness and Ethical Awareness (1)

▪ Works Collaboratively with others (1)

▪ Builds and Maintains Partnerships (1)

▪ Nurtures, leads and manage people (L1)

▪ Innovates and Embraces Change (1)

▪ Thinks and Acts Strategically (1)

▪ Drive to achieve impactful results (1)

▪ Manages ambiguity and complexity (1)

View our competency framework at:

Get prepared | UNICEF Careers

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.

Remarks:

Mobility is a condition of international professional employment with UNICEF and an underlying premise of the international civil service.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.