Field Support Officer (Internal Only)
Support logistics related matters for IRC programs and operations.
Overview
Support logistics related matters for IRC programs and operations.
You have:
- Relevant university degree or technical diplomas
- At least 5 years of relevant field experience in logistics, preferably with humanitarian or development organizations
- Experience of working in a supervisory role, preferably in office management, supply chain, and customer service
- Ability to write narrative and produce analytical spreadsheet reports
- Proven computer literacy in Microsoft Office
- Spoken and written fluency in English and Arabic essential
- Valid national driving license
- Full knowledge of field sites, roads, locations, and citizens' context
Work Arrangement:
Job Description
Job Overview:
To support all logistics related matters including fleet, Inventory, Distribution, Assets, Premises, facilities and other logistics activities in-line with IRC strategies, procedures, processes and Manuals and along with insuring a high quality service provision that meets all the requirements at all levels (Safety and Security, Environment, Program activities, Operations and other related requirements).
Major Responsibilities:
1. Facilities, Administration & Fleet Management:
- Identify new office, storage, centers and residential space required by programs and operations. - Renewal Of Facilities and premises including necessary real estate assessment studies and relevant AFMU process steps in coordination with procurement team and market analyses process. - Conduct and follow the Termination process of Facilities. - Track and review the lease tracking sheet. - Continuously provide expenditure reports and track facilities expenditure & update allocation percentages. - Compile budget codes as needed for booking expenditures(operations and programs). - Prepare TORs , budgets related to Facilities improvement projects. - Ensure Cleaning service providers contracts are renewed & invoices are shared with HR. - Support Recruitment Processes by providing input on JDs and participating in technical interviews to identify qualified staff for field support teams and drivers. - Raise PRs for the Ops team on the field level as requested & process leased facilities payments. - Conduct Events Bookings for operations and programs & for accommodation. - Analyze reports in order to identify any abnormalities in terms of staff workload, inventory levels, usage of vehicles, etc. - Manage and address IRC standard vehicle policies and procedures, with particular attention to safety and security issues in collaboration with the Safety & Security team and Field management.
2. Petty Cash Custodian for Field Office:
- Handling Petty Cash process & issuing of petty cash payments through cash out receipts as needed to cover payments related to and not restricted by: maintenance, utilities and other facilities fleet and logistics needs. - Compiling complete set of documents related to issued payments including codes, approvals and invoices and delivery orders where applicable. - Issuing on time a replenishment request to finance as needed. - Keeping scanned data related to petty cash for administrative records and review as needed. - Performing 2 cash counts per month (1st and 15th of every month.
3. Assets/properties, Deliveries & partners:
- Manage the process of the deliveries & waybills (Dispatch, delivery order, product receipt, waybills, etc..) - Dispatching assets to the staff in the fields. - Receiving assets from leavers and filing the exit form in the absence ofSupportofficer. - Taking care of filing all the equipment issue forms for the assets. - Manage Mid-year & end year assets & properties counts and reports. - Handle Donations and disposals process. - Liaise closely with procurement teams for all delivery needs. - Working closely with the partnership unit on capacity building and support of local partners. - Conduct PCA with potential local partners and advise the partnership unit accordingly.
Key Working Relationships:
- Position Reports to: Field Representative (in Bekaa). - Dotted-Line to: Logistics Manager and AFMU Manager. - Position directly supervises: Drivers. - Internal Contacts: Operations and all program sector leads. - External Contacts: Develop and maintain personal links and effective relationships with Partners & Key stakeholders in the supply chain, counterparts’ local supply chain teams, relevant government Authorities, landlords, service providers, etc..
Qualifications
- Relevant university degree or technical diplomas - At least 5 years of relevant field experience in logistics, preferably with humanitarian or development organizations - Experience of working in a supervisory role, preferably in office management, supply chain, and customer service - Ability to write narrative and produce analytical spreadsheet reports. - Proven computer literacy in Microsoft Office - Spoken and written fluency in English and Arabic essential. - Valid national driving license - Full knowledge of field sites, roads, locations, and citizens' context.
Personal Characteristics:
- Demonstrate leadership and integrity. - Strong supervisory skills. - Ability to plan, prioritize, coordinate, and perform multiple tasks simultaneously. - Ability to work in a cross-functional environment. - Ability to pay support visits on the field in isolated areas. - Team spirit and problem-solving abilities. - Excellent communication skills, including report writing. - Ability to work under pressure and to meet deadlines. - Willingness to put in extra hours as required. - Flexible in all sorts of cooperation and under all condition.
Working Environment: The position will be based in the field with travel to Beirut Main office if needed.
Potential interview questions
| Can you describe your experience with logistics management in humanitarian contexts? | The interviewer wants to understand your background in logistics specific to humanitarian work. | Provide examples of your logistics experience, highlighting challenges and solutions. |
| How do you ensure compliance with safety and security procedures in logistics? | The interviewer seeks to gauge your understanding of safety protocols in logistics. | Pro members can see the explanation. |
| Describe a time when you had to manage multiple priorities in facilities and fleet management. | Pro members can see the explanation. | Pro members can see the explanation. |
| What strategies do you use to maintain relationships with suppliers and partners? | Pro members can see the explanation. | Pro members can see the explanation. |
| How do you handle budget tracking and expenditure reporting? | Pro members can see the explanation. | Pro members can see the explanation. |
| What experience do you have supervising team members and drivers? | Pro members can see the explanation. | Pro members can see the explanation. |
| How would you address issues related to staff workload or vehicle usage inefficiently? | Pro members can see the explanation. | Pro members can see the explanation. |
| Describe a successful project you managed related to facility improvements. | Pro members can see the explanation. | Pro members can see the explanation. |