Family and Youth Case Management Intern

RESPONSIBILITES:

- Manage client files and track necessary services - Assist Case Managers in enrolling clients to eligible community services - Accompany refugee clients on appointments and interviews with community service providers - Assist supervising Case Manager with intensive cases as they arise - Coordinate with Case Management to ensure services are being received

LEARNING OUTCOMES: Family and Youth Case Management Intern would learn basic components of case management services, including trauma-informed care and other skills to provide appropriate services to clients. They will learn about resettlement processes in the US and abroad.

Qualifications - Pursuing a degree in a related field - Punctuality, excellent time management skills, and a flexible schedule - Ability to maintain confidentiality regarding client information - Proficiency in a foreign language is preferred, but not required - Strong intercultural communication skills; demonstrated ability to work effectively with people from other cultural backgrounds - Driver’s license, personal vehicle, auto insurance, a clean driving record, and willingness to drive clients in personal vehicle - Technology requirements: - Interns will be required to use their own technology tools to work on virtual opportunities. IRC is not responsible for any personal device expenses such as personal smartphones, tablets, hotspots, data charges, etc.

- All personal devices must: -Be kept current with all operating system updates and security patches, -Use a password or PIN with a minimum of 4 characters to log onto smartphones and tablets and 8 alpha numeric characters for a Laptop. -Have lock screen set to 10 minutes or less with a password required to unlock the device -Configurations must be set to delete all data or lock after 10 unsuccessful attempts to enter a password or PIN. Lockout period must be no less than 30 minutes. -Additional policy details will be discussed during orientation and training.

CLEARANCES:

All offers are contingent on successfully passing background and criminal history checks as required by federal and state law or by IRC policy. All candidates must hold an Arizona State Level 1 fingerprint clearance card. COMMITMENT:

SUMMER: Minimum 20 hrs/wk for 3 months FALL/SPRING: Minimum 10 hrs/wk for 14 weeks Primary availability during IRC business hours (M-F; 8:30am-5:00pm) Preference given to applicants able to make multi-term commitment

COVID-19:

To protect the health and safety of our clients, all interns must be fully vaccinated against COVID-19.

Reports To: Lucinda Stokes-Williams, Resettlement Manager