External Advert: Donor Relations Officer, NO-A, Jakarta, Indonesia, for Indonesians only

Contract

This is a NO-1 contract. This kind of contract is known as National Professional Officers. It is normally only for nationals. It's a staff contract. More about NO-1 contracts.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, a hero

Under the guidance of the Private Sector Fundraising Specialist, the Donor Relations Officer is to improve the retention and increase the value of UNICEF Indonesia’s individual donors through inspiring donor journeys, as well as working together with the team to reduce drop-outs and cancellations.

Title: Donor Relations Officer Level: NO-A (National Professional Category) Type of Contract: Fixed-Term Duty Station: Jakarta

How can you make a difference?

Key End-Results:

1. Reduced attrition of UNICEF Indonesia’s existing monthly donors: More than 55,000 individual donors have already decided to become a “Pendekar Anak” and support UNICEF Indonesia’s work for disadvantaged children with a regular gift. Sadly, many of them drop out over time – some because they actively cancel their donation as they cannot afford it anymore, decided to support other causes, etc., but even more of them simply because their credit card expires or other technical reasons that the donor often is not even aware of. Your work will reduce this attrition, because you create inspiring donor journeys, develop effective approaches to address technical issues that may otherwise later lead to drop-outs, and work with the donor care team to find the right conversations in the right channels to save donors.

2. Increased value of monetary contributions coming from UNICEF Indonesia’s individual donors****: Donors usually sign up to support UNICEF with a standard amount. But some of them may have the potential (and the willingness!) to actually donate more. Your work helps our team to ask them in a compelling way at the right moment with the right inspiring message.

Key Accountabilities, Duties & Tasks:

• Reporting directly to the Head of Individual Fundraising, you will focus on retaining, cross-selling, and upgrading individual donors (especially pledge donors) to grow un-earmarked funds for the country programme as per agreed targets.
• Closely collaborate with the acquisition and donor content team to create an excellent donor experience from the point of sign-up to retention and upgrade.
• Develop an inspiring donor journey for existing donors (both pledge and cash), by focusing on audience-led communication and the powerful impact of pledge giving.
• Formulating cross-platform content strategy to communicate with donors beyond the traditional channels, i.e.; WhatsApp, social media, etc.
• Support the supervisor and the Chief of Fundraising in making decisions by providing analytical reports and evidence-based recommendations for your area of work and beyond.
• Contribute to relevant planning, monitoring and reporting to the Chief of Fundraising, Regional Office and Headquarters.
• Collaborate with peers in other UNICEF offices across the world, Regional Office and Headquarters to identify successful approaches and best practices to guide our work in Indonesia – including the test of innovative approaches that have or have not worked elsewhere.
• Manage external service providers and other partners for your area of work. This includes responsibility for the relevant procurement and contracting processes, budgeting, and the payment of invoices.

To qualify as an advocate for every child you will have…

- Bachelor’s Degree and/or relevant professional qualifications in Fundraising, Business Administration, Marketing, Management, Communications or related subject. - Minimum one (1) year professional experience in copy writing, content management, customer experience or other relevant work experience with particular focus on fundraising / marketing / communication activities. - Experience in managing customer / audience loyalty programme - Experience in managing agencies or have agency work experience. - Excellent knowledge on audience mapping and audience-led communication - Excellent in content management and customer experience - Proficient in Ms Office (Word, Excel, and PPT) - Ability to manage a complex and diverse collaboration across organization - Self-motivated, maintain a positive mindset, and professional approach to work - Attention to detail - Knowledge on fundraising is highly desirable - Fluency in English and Bahasa Indonesia

For every Child, you demonstrate...

UNICEF's values of Care, Respect, Integrity, Trust, and Accountability (CRITA) and core competencies :

• Builds and Maintains Partnerships
• Demonstrates self-awareness and ethical awareness
• Drive to achieve results for impact
• Innovates and embraces change
• Manages ambiguity and complexity
• Thinks and acts strategically
• Works collaboratively with others

• Nurtures, leads and manages people

  JP NOA Donor Relations Officer for TMS.docx

To view our competency framework, please visit here.

Click here to learn more about UNICEF’s values and competencies.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization. This vacancy is open for Indonesians only.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

This position is not considered an elevated risk role. However, UNICEF reserves the right to conduct further vetting/ assessment within the scope of child safeguarding as appropriate.

Remarks: The screening of your application will be conducted based on the information in your profile. Before applying, we strongly suggest that you review your profile to ensure accuracy and completeness. Only shortlisted candidates will be contacted and advance to the next stage of the selection process. For information on compensation and benefits provided by UNICEF, please see the following link: https://www.unicef.org/careers/compensation-benefits-and-wellbeing