Extended Services Coordinator

Programme & Policy

Overview

Coordinate client services and ensure comprehensive assistance for vulnerable populations.

You have:

• Bachelor’s degree required; preferably in social work, public health, or a related field of study.
• 2 years of full-time case management experience required.
• Experience working in refugee resettlement or with refugee and/or immigrant populations strongly preferred.
• Strong relationship building, diplomacy, and networking skills.
• Excellent English written and communication skills; relevant second language preferred.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Valid driver’s license and access to a personal, insured vehicle.

Job Description

Job Overview: The Extended Services Coordinator is responsible for coordinating service and referral needs across IRC in Baltimore for vulnerable clients; providing comprehensive, client-centered, and culturally sensitive care. Responsibilities include implementing quality assurance policies and procedures to meet funder and contract requirements; acting as a client advocate to assist with service coordination to support client independent living plans, and serving as an additional resource to staff specifically in relation to crisis intervention. The role will develop and invest in community partnerships to ensure adequate social service resources are accessible to clients.

Major Responsibilities:

Direct Client Services:

· Maintain a reduced active caseload of extended services clients and ensure all clients receive the full range of required services.

- Assess and monitor client eligibility and monitor progress at regular intervals to ensure progress on goals is made and designated resources are maximized, modifying initial services plans and other documents as needed.

· With support from the program supervisor/manager, assign cases to caseworkers and ensure timely provision of core services as outlined in the ICM, ECM, SOR and other program guidelines.

- Develop local resources for clients and share contact information across programs.

Documentation, Compliance and Reporting:

· Provide oversight and monitoring of case files for proper file documentation, including developing appropriate forms, procedures and training for casework staff with casework supervisor.

- Ensure reporting requirements are met in compliance with donor and organizational requirements.

Team Leadership and Other Responsibilities:

· Support the extended services supervisor to cultivate a respectful, supportive, and inclusive environment for team members and clients.

· Carry out timely, professional interventions to ensure responsive, appropriate, and client-centered service delivery.

· Collaborate with other departments to encourage timely internal and external referrals.

- Ensure compliance of self and team with all policies, procedures and protocols of the agency. - May train and lead the activities of volunteers and interns. - Other duties as assigned.

Job Requirements:

Education: Bachelor’s degree required; preferably in social work, public health, or a related field of study.

Work Experience:

- 2 years of full-time case management experience required. - Experience working in refugee resettlement or with refugee and/or immigrant populations strongly preferred.

Demonstrated Skills & Competencies:

- Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships. - Demonstrated success working and communicating effectively in a multi-cultural environment. - Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively. - Attention to detail and accuracy in work product. - Excellent English written and communication skills. Relevant second language preferred.

· Reliable, professional, resourceful, team oriented and sensitive to cultural differences

· Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively

· Proven ability to contribute both independently and as a key team member

· Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.

· Valid driver’s license and access to a personal, insured vehicle.

Working Environment:

- A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities. - May require occasional weekend and/or evening work.

COVID-19 Vaccination Requirement****: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position.

Commitment to Diversity and Inclusivity****: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.****#LI-GR1

Qualifications

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Potential interview questions

Added 3 years ago - Updated 1 year ago - Source: rescue.org