Executive Assistant (ICT)

Contract

This is a G-5 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 5 years of experience, depending on education.

Salary

The salary for this job should be more than 1,101 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

OBJECTIVES OF THE PROGRAMME

WHO is a specialized agency of the United Nations withobjectives to promote health, keep the world safe and serve the vulnerable. TheWHO Indonesia Country Office directs and coordinates the authority for healthby supporting the Indonesian Government in the formulation, implementation andevaluation of national health policies, strategies and plans, setting norms andstandards, improving knowledge dissemination and management, monitoring countryhealth situation and building sustainable institutional capacity. The Country Office continually improves its administrativeefficiency in managing financial and human resources in a results-oriented andtransparent manner. This is crucial for the organization to deliver appropriatetechnical assistance to the Government.

DESCRIPTION OF DUTIES

Under the direct supervision of the of AdministrativeOfficer (AO), and under guidance from ICT Associate the incumbent provides support and assistance in maintenance and coordination of ICT facilities in WCO Indonesia.

• Troubleshoot and resolve network and system related problems and faults in coordination with SEARO Infrastructure team and escalate to GSD/NOC and HQ as required.
• Monitor the utilization and performance of the Internet connection in WCO Indonesia office.Perform ongoing setup, maintenance & administration of the video and teleconferencing services in WCO Indonesia office and critical meetings outside office.
• Monitor and Support in all VCs and TCs in coordination with global team, RO team and vendors as needed.
• Should follow IT Service Management and delivery based ITIL process.
• Ensure proper and timely closure of multiple tickets assigned within WCO office and escalate to RO/HQ ICT team if required.
• Maintain up to date IT inventory records and documentation on IT systems (hardware, software, applications and maintenance SOP and procedures).
• To provide ICT support (computers, printers, LAN, UPS, etc) in WCO office.
• Serve as a backup for other team members in the IT team in their absence. and Carry out any other duties relevant to the job, as required by the supervisor.

REQUIRED QUALIFICATIONS

Education

Essential: Secondary School education supplemented by relevant coursesin Information Technology, Cisco and Microsoft Certifications, InformationTechnology Infrastructure Library (ITIL)

Desirable: Graduate in Electronic and telecommunication, ComputerScience ,IT or Equivalent.

Experience

Essential: At least five years of experience in Server and NetworkAdministration, Virtual Infrastructure LAN/WAN, telecommunications, telephonyinfrastructure, audio/video conferencing applications (Zoom, WebEx, MicrosoftTeams), Hardware support in Severs/Desktop/Printers and Network devices.Knowledge on ITIL based service delivery.

Desirable: Experience with Agile development processes.Experience inan UN organization, international organization, government, business or professionaloffice.

Skills

Strong experience in Network and System Administration, Storage / Backup Infrastructure.Experience in managing Active Directory/Windows Servers Installation and Administration.Professional competencies in performing Installation, Upgrade, Configuration, and support of Hardware, Software, Peripheral's system & Network Devices.Hands on Experience in Datacentre Optimization, transformation and procedures, Server Virtualization, VMware and Hyper-V, Router and Switches.Knowledge on new cloud and mobile services .

WHO Competencies

• Teamwork
• Respecting and promoting individual and cultural differences
• Communication
• Producing results
• Moving forward in a changing environment

Use of Language Skills

Essential: Expert knowledge of English. Expert knowledge of Bahasa Indonesia. Desirable:

REMUNERATION

WHO offers staff in the General Services category an attractive remuneration package, which for the above position includes an annual net base salary starting at IDR 203,530,000 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.

ADDITIONAL INFORMATION

• This vacancy notice may be used to fill other similar positions at the same grade level

• Only candidates under serious consideration will be contacted.

• A written test may be used as a form of screening.

• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.

• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.

• Staff members in other duty stations are encouraged to apply.

• For information on WHO's operations please visit: http://www.who.int.

• WHO is committed to workforce diversity.

• WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.

• WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.

• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

• This post is subject to local recruitment and will be filled by persons recruited in the local commuting area of the duty station.