Employment Specialist

Human Resources

Overview

Provide employment-focused case management and employer relations services.

You have:

• Relevant degree or equivalent professional or lived experience
• Knowledge about the U.S. job search, interview, placement, and work experience
• Demonstrated success working and communicating effectively in a multi-cultural environment
• Proven ability to contribute both independently and as a key team member
• Self-starter with excellent problem-solving skills
• Professional proficiency in English, both spoken and written
• Highly organized and capable of keeping up with administrative requirements
• Proficient in Microsoft Office applications (Word, Excel, Outlook)
• Valid driver's license, access to a reliable vehicle with current insurance and ability to travel regularly throughout the service delivery area
• Commitment to anti-racism and ongoing learning

Major Responsibilities:

Case Management Services

• Provide employment-focused case management to program participants

• Facilitate intake, assessment, and pre-employment orientation for individuals eligible for IRC employment services

• Develop comprehensive employment and self-sufficiency plans for each employable adult and service plans for family members.

• Provide relevant referrals for other resources to clients.

• Provide both group and one-on-one intense job readiness workshops that provide program participants with basic skills required to support employability in the U.S.

• Communicate effectively with DSHS Case Management staff.

• Identify specific employment opportunities appropriate for individual participants and assist participants in pursuing these opportunities by guiding them through the application, interview, and hiring process.

• Maintain detailed and timely case notes and documentation throughout the service period.

• Monitor and document job performance, wage level, and employer/employee satisfaction post job placement for reporting and compliance purposes.

• Complete 6 & 12 month check in’s with program participants.

• Enroll clients in IRC provided classes and trainings.

Employer Relations

• Develop and cultivate strong relationships with area employers in order to develop and identify appropriate employment opportunities for program participants.

• Actively seek out new employers to become employer partners.

• Provide participants and employers with post-placement support, as needed.

Compliance Documentation

• Monitor and track participant job performance and wage levels as required by program funding

• Gather required documentation and data for case files throughout service period and to support case closeout procedures

• Ensure timely and accurate compliance to all reporting requirements, including database management, case noting, and file maintenance

Team/Office Participation

• Work as part of a team to provide comprehensive, strength-based services to IRC participants through coordination of cases and effective communication between team members and departments

• Participate in all program meetings, and staff development and wellness activities

• Comply with all policies, procedures, and protocols of the agency

Other duties as assigned

Key Working Relationships:

Position Reports to: Economic Wellbeing Manager

Other Internal and/or external contacts:

Internal: IRC Spokane Economic Wellbeing team, IRC Spokane Health and Wellness team,

other IRC Spokane program teams

External: DSHS Caseworkers, Local employers, WA Office of Refugee & Immigrant Assistance (ORIA)

Job Requirements:

• Relevant degree or equivalent professional or lived experience

• Knowledge about the U.S. job search, interview, placement, and work experience.

• Demonstrated success working and communicating effectively in a multi-cultural environment.

• Proven ability to contribute both independently and as a key team member.

• Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.

• Professional proficiency in English, both spoken and written.

• Highly organized and capable of keeping up with administrative requirements.

• Proficient in Microsoft Office applications (Word, Excel, Outlook)

• Valid driver’s license, access to a reliable vehicle with current insurance and ability to travel regularly throughout the service delivery area

• Commitment to anti-racism and ongoing learning

Preferred:

• Lived experience as a refugee or immigrant is preferred

• Bilingual ability in a language spoken by the local refugee population strongly preferred (including Arabic, Spanish, Swahili, Dari, Pashto, Ukrainian, Russian, Burmese, Vietnamese or Tigrinya).

• Strong connection and relationship with local client community members.

• Previous experience in employment services programming.

Working Environment:

• Standard, professional office environment (flexible remote and in-office)

• May require occasional weekend and/or evening work

Qualifications

Apply now

Potential interview questions

Added 11 months ago - Updated 10 months ago - Source: rescue.org