Donor Services Assistant - Northern Ireland

GB Home-based; Belfast (United Kingdom)


Are you a skilled administrator energised by the thought of working in an organisation that supports people and communities in tackling the root causes of poverty and injustice? Do you love the idea of being part of a global organisation with an inclusive and collaborative culture that values diversity and work-life balance? If yes, then Trócaire wants to hear from you!

We are seeking a Donor Services Assistant with proven experience in donor/customer care, administration, and data input. The ideal candidate will have an enthusiastic, positive, and proactive approach to their work, as well as the ability to build and maintain relationships with colleagues and external stakeholders.

The Opportunity

Trócaire’s Donor Services Team in Northern Ireland, part of the Ireland Division, is dedicated to donor care and income processing. As the Donor Services Assistant, you will be an experienced administrator who will play a crucial role in supporting our mission by delivering exceptional donor care through various communication channels and accurately processing all income for the region. You will collaborate closely with the Northern Ireland team to achieve our goals.

Location: Belfast (hybrid)

Contract Type: Specified Purpose for a minimum of one year, Full Time

Salary: £26,551

Reporting To: Donor Services & Centre Lead

About Trócaire

Trócaire is an International NGO. We work with local partners in the world’s most at-risk communities and with people in Ireland to tackle the underlying causes of poverty and injustice and respond to the crises they create. Together we bring about positive and lasting change for a just world.

Trócaire works in up to 20 countries across Africa, Asia, Latin America and the Middle East. We work towards five goals:

• Promote Access to Justice;

• Achieve Climate & Environmental Justice;

• Ensure Women & Girls’ Protection, Voice & Influence;

• Save Lives and Protect Human Dignity and

• Mobilise the Public on the island of Ireland to achieve Global Justice.

Do you want to know more about Trocaire, the organisation? Find out more at


What we offer you:

· Hybrid working: Ideal for balancing professional and personal commitments.

· Competitive Salary and Benefits: Including pension scheme and life insurance.

· Supportive & Collaborative Environment: Work with a team that values your contributions and supports your growth.

· Nearby Car Park Space (free): Convenient and hassle-free parking.

· The opportunity to contribute to impactful work that changes millions of lives around the world.

Safeguarding Programme Participants-Children & Adults

Trócaire is committed to safeguarding people within our programmes from exploitation and abuse, and has clear expectations of all staff. Please ensure to click here for more information on Trócaire’s safeguarding policies.

We welcome diverse applicants to join our inclusive workforce.

Trócaire is an equal opportunities employer. We are an organisation that embraces diversity and inclusion. We welcome applicants from diverse backgrounds to bring their experiences and perspectives to Trócaire.

Reasonable accommodation for applicants with disabilities can be provided to support participation in the recruitment process when requested and indicated in the application or by contacting [email protected]. See our Diversity and Inclusion statement here


Key Responsibilities:

  • Provide exceptional donor/customer care.
  • Income processing.
  • Perform data input with accuracy and efficiency.
  • Support administrative tasks and CRM processes (Customer Relationship Management) (Salesforce).


  • Minimum of one year’s experience in administration, customer/donor care, data input, and CRM management.
  • Good working knowledge of MS Word and Excel essential.
  • Exhibit excellent communication skills, both written and oral.
  • Demonstrate strong attention to detail, time management, organisation, and problem-solving skills.

We are looking for someone with a positive attitude, eager to learn, show initiative, and deliver results. Join our dedicated Donor Services team and make a difference in the world!

See full job descriptionHERE

Closing Date for Applications is 20th June 2024

Added 11 days ago - Updated 4 hours ago - Source: