Director, Enterprise Solutions Division

Contract

This is a D-1 contract. This kind of contract is known as Professional and Director staff. It is normally internationally recruited only. It's a staff contract. It usually requires 15 years of experience, depending on education.

Salary

The salary for this job should be between 249,048 USD and 314,273 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

IMPORTANT NOTICE REGARDING APPLICATION DEADLINE: please note that the deadline for applications is indicated in local time as per the time zone of the applicant’s location.

1. Organizational Context

a. Organizational Setting

The post is located in the Information and Communication Technology Department (ICTD) of the Administration, Finance and Management Sector.

The Information and Communication Technology Department (ICTD) is responsible for the digital, data, and technology transformation of the Organization, with a focus on service quality, efficiency, security, and sustainability. To support the achievement of WIPO’s vision, the Department is leading the development and execution of the Organization’s Infotech strategy, which aims at enabling our internal and external customers’ success through Infotech excellence.

The Department provides its customers with shared Infotech services such as program & project management, enterprise architecture, data management, digital workplace, solution hosting, and software development & maintenance of various critical systems, including Enterprise Solutions, Hague, Madrid, Patent Cooperation Treaty (PCT) Information Systems.

The Enterprise Solutions Division (ESD) hosts the portfolio of ERP applications (known as “AIMS”) which provides the backbone for Procurement, Travel & Meetings, Human Resources, Finance, Program Performance and Budget, Risk Management, Conference Management, and Customer Relationship Management as the main digital platform supporting these processes with over 1,300 internal users and a vast community of external customers. Additional applications beyond those listed may also be included in the portfolio in the course of time.

The Division is responsible for the delivery of the AIMS transformation 2.0 project, a business-driven initiative which focuses on the transformation of the core ERP capabilities (Finance, Procurement, Human Resources Management and Payroll, Travel & Meetings) including integration capabilities with business systems (PCT, Madrid, Hague, AMC, etc.) and satellite capabilities such as the SaaS result-based planning system WePerform.

b. Purpose Statement

WIPO's ERP is central to the Organization's work, enabling business functions, providing operational support, and facilitating data-driven decision-making with analytics insights. It is the backbone of the administration application ecosystem.

The Director will provide leadership and vision to the Division, with the aim to achieve a higher level of maturity and ensure effective operation and evolution of the ERP system in line with business needs, and with a focus on service excellence, quality, and integration. The incumbent will also oversee the ERP transformation. A journey transforming operations into a modern, seamless, simplified user experience and providing real-time data and analytical insights to support decision-making, and will implement the shift towards the cloud, in line with the Organization's Infotech strategy.

c. Reporting Lines

The incumbent reports directly to the Chief Information Officer (CIO), Information and Communication Technology Department, Administration, Finance and Management Sector.

d. Work Relations

The incumbent will be expected to closely collaborate with all business stakeholders, to apply best-practice solutions, and to broker horizontal compromises which meet the needs of all. Externally, he/she will be participating in UN special interest groups, and will also be working with several major vendors to maintain and support the implemented solutions.

2. Duties and Responsibilities

The incumbent will perform the following principal duties:

a. Direct the Division's portfolio of work and take overall management responsibility for its human and financial resources, determining priorities and allocating resources for the timely and quality delivery of work products in accordance with WIPO's results-based management framework; develop and periodically review work plans, budgets, project plans and strategies; determine and track Key Performance Indicators (KPIs) to make sure objectives are met.

b. Orient the Division, with a focus on internal and external customers' needs, towards becoming a comprehensive strategic partner for multiple business stakeholders and advocate for an enhanced digital experience (in particular for fee-paying customers) as the maturity curve progresses.

c. Lead, manage and motivate the team, ensuring the appropriate level of supervision and coaching through a period of change, as the Organization is consolidating its ICT teams and move to a new and optimized IT operating model. This includes managing team performance, continuous improvement in quality management, process maturity, alignment with best practice, skills transformation, the management of service providers and the introduction of product-based delivery model.

d. Oversee and strategically direct the AIMS Transformation 2.0 project which aims at enhancing services for WIPO Member States, customers, and other external stakeholders; improving management and administrative business processes; foster organizational culture change; and future-proofing business applications and technology that keep pace with changing business needs.

e. Oversee and direct the effective delivery of services, projects, and products related to the integrated ERP systems; assume responsibility for Service Level Agreements with business users and ensure that service levels continuously improve.

f. Ensure quality and timely reporting; prepare reports for the governing bodies as required; manage risks and issues on a continuous basis escalating promptly to senior management for speedy resolution.

g. Engage with the organizational initiatives to ensure that plans for the Division/ERP systems are aligned with those of the business sectors; maintain strong relationships with internal customers (business process owners) to ensure solutions continually meet the evolving business needs, to establish a shared future vision from a business and technical perspective, and to evolve the application architecture in a cohesive and market aligned manner to ensure WIPO remains up to date with a modern and supportable landscape of applications.

h. Establish strong partner relationships that promote a shared risk / reward model, ensuring contracts are managed and that delivery of work is on time, of satisfactory quality and at an acceptable cost.

i. Ensure the costs of providing solutions are controlled and link to business benefits so that WIPO gradually achieves a greater return on investment.

j. Monitor relevant technology trends and developments in the external environments and assist in the development of strategies for sustainability, including the use of cloud services.

3. Requirements

Education (Essential)

Advanced university degree in Information Technology, Business Management or a related field. A first-level university degree plus two years of relevant experience in addition to the experience requested below may be accepted in lieu of the advanced university degree.

Education (Desirable)

Certification in program management and architecture frameworks such as MSP and TOGAF.

Certification in a recognized project management methodology, such as PRINCE2, and ITIL Foundation.

Experience (Essential)

At least 15 years' relevant professional experience, including of undertaking projects to effectively implement ERP or similar business systems and transitioning solutions into an operational ICT support environment.

Proven record of delivering a digital transformation strategy focused on ERP.

Experience transforming and leading ICT operations of ERP or similar business systems.

Experience of change management in relation to implementation and service delivery of ERP or similar business systems.

Experience in managing mid to large sized teams including staff, individual contractors and service providers.

Experience (Desirable)

Experience of coaching / mentoring individuals through a transformation process.

Language (Essential)

Excellent knowledge of written and spoken English.

Language (Desirable)

Knowledge of other UN languages.

Job Related Competencies (Essential)

Familiarity with and proven use of structured methodologies for project and service management.

Broad understanding of all aspects of IT and good knowledge of cloud environments and trends in ERP cloud solutions.

Excellent interpersonal and communication skills and ability to establish and maintain effective partnerships and working relations in a multi-cultural environment with sensitivity and respect for diversity.

Excellent analytical and problem-solving skills, including the ability to analyze raw data, draw conclusions therefrom and develop actionable recommendations.

Strong leadership, people and resource management skills, with the ability to effectively manage and direct diverse teams.

Strong change management skills, to ensure that changes are thoroughly and smoothly implemented, and that lasting benefits of change are achieved.

Job Related Competencies (Desirable)

Good understanding of Oracle products, such as PeopleSoft, BI and Hyperion, Oracle's future strategies and trends.

4. Organizational Competencies

1. Communicating effectively.

2. Showing team spirit.

3. Demonstrating integrity.

4. Valuing diversity.

5. Producing results.

6. Showing service orientation.

7. Seeing the big picture.

8. Seeking change and innovation.

9. Developing yourself and others.

5. Information

Mobility: WIPO staff members are international civil servants subject to the authority of the Director General and may be assigned to any activities, office or duty station of the Organization. Accordingly, the selected candidate may be required to move from time to time to new functions and/or to another duty station.

Annual salary****:

Total annual salary consists of a net annual salary (net of taxes and before medical insurance and pension fund deductions) in US dollars and a post adjustment. Please note that this estimate is for information only. The post adjustment multiplier (cost of living allowance) is variable and subject to change (increase or decrease) without notice. The figures quoted below are based on the July 2024 rate of 88.4%

D1

Annual salary

$103,660

Post adjustment

$91,635

Total Salary

$195,295

Currency USD

Salaries and allowances are paid in Swiss francs at the official rate of exchange of the United Nations.

Please refer to WIPO’s Staff Regulation and Rules for detailed information concerning salaries, benefits and allowances.

Additional Information

* Initial period of two years, renewable, subject to satisfactory performance. No fixed-term appointment or any extension hereof shall carry with it any expectancy of, nor imply any right to, (further) extensions or conversion to a permanent appointment.

This vacancy announcement may be used to fill other posts at the same grade with similar functions in accordance with Staff Rule 4.9.5.

Applications from qualified women as well as from qualified nationals of unrepresented Member States of WIPO and underrepresented geographical regions are encouraged. Please click on the following links for the list of unrepresented Member States and the list of underrepresented regions and the WIPO Member States in these regions.

The Organization reserves the right to make an appointment at a grade lower than that advertised.

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By completing an application, candidates understand that any willful misrepresentation made on this web site, or on any other documents submitted to WIPO during the application, may result in disqualification from the recruitment process, or termination of employment with WIPO at a later date, if that employment resulted from such willful misrepresentations.

In the event that your candidature is shortlisted, you will be required to provide, in advance, a scanned copy of an identification and of the degree(s)/diploma(s)/certificate(s) required for this position. WIPO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and these will be reviewed individually.

Additional testing/interviewing may be used as a form of screening. Initial appointment is subject to satisfactory professional references.

Additional background checks may be required.