Digital Equity Specialist

Major Responsibilities:

- Assess current barriers to affordable broadband access for IRC client populations and collaborate with Digital Equity Coordinator to develop action plans to meet ongoing and growing digital needs - Evaluate existing ACP informational materials and work with Digital Equity Tutors to translate documents and ensure written materials are culturally appropriate and responsive. Create new written materials that provide step-by-step guidance on how to access and enroll in the ACP program - Help create in-language instructional videos by coordinating with tutors to write video scripts, working with video editing teams and publishing videos on YouTube - Train Digital Equity Tutors and IRC program staff about ACP program, how to enroll in internet service and where to find available informational resources both internally at the IRC and throughout the greater community - Create and monitor referral form that tracks client and community member’s broadband access and ACP enrollment needs - Set up processes to ensure clients and IRC staff members can easily contact the Digital Equity Team and access ACP enrollment support - Monitor digital equity phone line to answer questions relating to the ACP program. - Monitor referral form, and ensure timely follow-up of appropriate support services - Support clients through in-person home visits with general broadband set-up duties, troubleshoot hardware and software issues, and provide appropriate and timely solutions to any issues - Coordinate with IRC resettlement team to support with internet set-up prioritizing newly arrived refugees and immigrants undergoing our 90-day resettlement process as well as clients with limited digital literacy skills or beginner English-language learners - Identify and attend IRC educational events to provide in-person or virtual information and real time enrollment support - Provide ACP informational materials to previously enrolled IRC clients through mail and in-person community events - Coordinate with partners across sectors, counties, and industries to disseminate translated ACP program information, including written and video materials, to build greater access to this program for all underserved community members in Washington state. - Continually re-assess and edit ACP informational materials to address the ever-evolving digital landscape and create accessible systems to receive client feedback about available resources - With support of Digital Equity Coordinator, utilize established data collection, analysis, and reporting systems; support monitoring and evaluation tools to ensure effective programming. - Keep detailed records of program implementation to support reporting efforts to funders. - Other duties as assigned

Key Working Relationships:

Position Reports to: Digital Equity Coordinator

Indirect Reporting:

Position Supervises: Interns

Other Internal and/or external contacts:

*Internal*****: All IRC Washington program teams, Operations team, Finance team, Development team

*External*****: Community partners; work groups on digital equity and other related topics

Job Requirements:

- Relevant degree or equivalent professional and/or lived experience - Lived experience as a refugee or immigrant is preferred - In lieu of lived experience, experience working with refugees and/or immigrants; cross-cultural or overseas experience accepted - Commitment to anti-racism and ongoing learning - Experience working with non-native English speakers of varying levels required - Ability to work well with people of diverse cultural backgrounds, ages, and abilities - Experience supervising and supporting interns, volunteers, and/or contractual workers - Ability to set clear expectations, provide feedback, and follow up with colleagues and partners - Strong written, verbal, and interpersonal communication skills including the ability to make presentations - Knowledge, ability, and comfort with digital platforms and ability to assist others to learn necessary skills with these types of platforms - Ability to work well independently and as part of a team - Flexibility and ability to maintain responsibility for multiple tasks in the context of a diverse, fast-paced work environment - Experience working in a consultative and supportive role - Strong written, oral, and interpersonal communication skills: the ability to communicate effectively with colleagues and partners in a cross-cultural, multi-disciplinary environment, and the ability to present to varied audiences required - Comfort and ability with digital systems including financial management systems, data collection systems, communication systems, and other systems - Solid diplomatic and networking skills: the ability to effectively manage a variety of internal and external relationships required - Solid organizational skills with the ability to juggle multiple tasks, set priorities, effectively manage time, and meet deadlines required - Strong administrative abilities

Working Environment:

- Standard, professional office environment (flexible remote and in-office) - Access to reliable transportation to travel regularly throughout the service delivery area

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Commitment to Diversity and Inclusivity****: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer****: IRC is an equal opportunity employer and we value diversity at our organization. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

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