Digital Content Creation and Knowledge Management Consultancy, LACRO, Panama City (7 Months, Home-Based)

Contract

This is a Consultancy contract. More about Consultancy contracts.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, health

How can you make a difference?

Under the supervision of the Health Specialist, Digital and in collaboration with the relevant Country Offices (CO), the consultant will create and make available digital and knowledge management assets for use by UNICEF LACRO, CO, partners, and governments.

With an increased demand from CO in support of digitally enabled programs, a key component of this consultancy will also be the institutionalization of knowledge management (KM) practices designed to ensure that solutions to common challenges are shared and that templates and guidance documents are created to conserve resources and ensure consistency in repeatedly delivering high-quality interventions. This includes, but is not limited to, the production of webinars, guidance documents and their distribution on the LACRO T4D and Digital Health SharePoint sites. The overall goal of this consultancy is to grow CO capacities to use digital tools for messaging and remote trainings without substantial RO support.

Scope of Work:

• Develop a guidance package to support COs in the selection of appropriate tool(s) for informative and educational digital content dissemination based on use cases.
• Develop a strategic plan for the continued use of Venezuela’s Moodle platform for remote health worker trainings.
• Develop a project management package for the use of digital messaging and learning platforms that includes templates for concept notes, schedules, budgets, and TORs to ensure successful deployment, monitoring and learning throughout the project life cycle. Produce a webinar on this package of tools for digital messaging and learning to disseminate it to CO.
• Digitize content spanning programme goal areas for uptake by health workers, parents, adolescents and other community members through UNICEF digital platforms including RapidPro, WhatsApp, Internet of Good Things and Moodle for 4 countries (requests coming from Argentina, Guatemala, Mexico, Paraguay and Peru).
• Develop a webinar to support advocacy for and use of the unified content management system (UCMS) for MHPPS and across programme goal areas.

Work Assignments Overview

Deliverables/Outputs

Delivery deadline

(Date)

Develop a workplan in collaboration with CO requesting assistance with digitization of content, confirming thematic area, timelines and specific needs (Argentina, Guatemala, Mexico, Paraguay and Peru, among others, have expressed interest).

1 regional workplan that consolidates and confirms CO requests for support from across S&T thematic areas for the duration of the consultancy.

November 15, 2023

Develop a strategic plan for the continued use of Venezuela’s Moodle platform for remote health worker trainings.

1 strategy developed for Venezuela that outlines how they can turn their Moodle platform into a virtual campus.

December 10, 2023

By standardizing the project management tools used by CO to conduct digital activities, the consultant will both build the capacity of CO staff and provide project management support to ensure success throughout the project life cycle.

Develop 1 package of digital project management templates:

• Gantt chart
• Concept note
• ToR
• Budget
• Progress report

January 15, 2024

Tools and guidance documents developed to support CO in the selection of the best-fit and most appropriate digital platforms and tools for their health programmes. This documentation will be stored on the LACRO SharePoint site to ensure easy access and dissemination.

1 Guidance Package on the use of digital tools for messaging and learning platforms for CO that includes:

• 1 digital tool comparison matrix,
• 1 case study or example of successful digital content dissemination (write up)
• 1 webinar promoting the comparison matrix and case study.

February 15, 2024

Support advocacy for and use of the unified content management system (UCMS) across programme goal areas.

Two webinars developed and hosted to support CO with the use of the UCMS.

March 15, 2024

Development of informative and educational digital content, such as RapidPro workflows and content from IoGT, which can be repurposed across multiple countries and platforms. This ensures consistency of messaging, scalability and reach.

At least 4 digitalized content sets developed for multiple platforms (RapidPro, Moodle, IoGT etc.) for frontline workers, parents, adolescents and/or other community members in one or more of the following areas:

• nutrition,
• adolescent health,
• immunization,
• mental health and
• HIV prevention, care and treatment.

May 31, 2024

To qualify as an advocate for every child you will have…

• Minimum of three years of work experience.
• Experience with UNICEF, UN, or other INGO programmatic areas, including (but not limited to) health, nutrition, child protection and/or education, and experience in applying digital solutions to address programmatic issues is an asset.
• Field Implementation experience: implementing or working in a team implementing digital tools, information management systems, real-time monitoring in development or humanitarian contexts.
• Experience designing and developing content/messages for social media channels is an asset.
• Fluency in Spanish and English.
• Knowledge of another official language that is used in the region is considered as an asset.
• Prior technical experience implementing solutions using learning management systems, chatbots and messaging, social networks, content and learning management systems is a must.
• Knowledge of RapidPro, IoGT, and/or Moodle is considered an asset.
• Experience in deploying data analysis and reporting using reporting tools and business intelligence solutions is strongly desired. Knowledge of PowerBI is considered an asset.
• Ability to work efficiently under tight deadlines.
• Must be detail oriented.
• UNICEF experience will be an asset.

For every Child, you demonstrate…

UNICEF's values of Care, Respect, Integrity, Trust, Accountability, and Sustainability (CRITAS).

To view our competency framework, please visit here.

Administrative details

Workplace: The consultancy is home-based. In case of travel may be required. International/national have to be discussed and agreed with the consultant (a separate travel line will be included in the contract).

Duration: 7 months

How to apply: Application should be submitted online and should include: TMS application form duly completed, Cover Letter, Study certificates and Financial Proposal.

Qualified candidates are required to indicate an all-inclusive (lump sum) fee for the services to be including all associated administrative costs. Consultants must have their own equipment, tools and materials needed to perform their services. they will use their own laptops/computers, any application or system needed to complete the assignment. They need to provide the full service without using UNICEF resources.

Remarks:

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.

The selected candidate is solely responsible to ensure that the visa (applicable) and health insurance required to perform the duties of the contract are valid for the entire period of the contract. Selected candidates are subject to confirmation of fully-vaccinated status against SARS-CoV-2 (Covid-19) with a World Health Organization (WHO)-endorsed vaccine, which must be met prior to taking up the assignment. It does not apply to consultants who will work remotely and are not expected to work on or visit UNICEF premises, programme delivery locations or directly interact with communities UNICEF works with, nor to travel to perform functions for UNICEF for the duration of their consultancy contracts.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

UNICEF offers reasonable accommodation for consultants/individual contractors with disabilities. This may include, for example, accessible software, travel assistance for missions or personal attendants. We encourage you to disclose your disability during your application in case you need reasonable accommodation during the selection process and afterwards in your assignment.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.