Deputy Director, Cultural Orientation Resource Exchange (CORE)

Implemented by the IRC, the Cultural Orientation Resource Exchange (CORE) is a technical assistance program that connects and supports refugee resettlement staff globally to deliver effective Cultural Orientation (CO), which helps refugees achieve self-sufficiency in the United States. As part of this work, CORE hosts and manages digital platforms for resettlement staff (e.g., CORE website) and newcomer-facing Settle In digital properties. CORE is funded by the U.S. Department of State, Bureau of Population, Refugees, and Migration (PRM).

The Deputy Director will report to CORE’s Director and supervises CORE Senior Officers to advance CORE’s programmatic objectives. This position will oversee and unify CORE’s activities that benefit newcomers and CO providers, including resettlement staff and community members. The Deputy Director will support in implementation of trainings, resource development, responding to direct TA requests, and digital strategy, while also assisting the Director in day-to-day operations.

RESPONSIBILITIES:

- Sustains and enhances CORE’s programmatic strategy and oversees its future growth in coordination with other CORE initiatives to ensure maximum reach and impact; - Manages, oversees, and unifies CORE’s staff focused on activities that benefit newcomers, resettlement staff, and community members, including coaching, guiding professional development, and ensuring that work conducted by staff is managed efficiently and effectively; - Builds and ensures standards of project management excellence with measurable benchmarks for the team as they carry out their duties and provide technical support for Resettlement Support Centers and national and local Resettlement Agencies; - Oversees the research, review, development, and dissemination of CORE multilingual resources, \ and trainings for newcomers and resettlement staff, inclusive of CO curricula, best practices, backgrounders, virtual CO, webinars, and other resources as identified; - Oversees the strategic direction, management, and improvement of CORE’s provider-facing and newcomer-facing digital platforms, and ensures that strategies take a user-centered and evidence-based approach; - Oversees implementation of engagement and communication activities, including coordination and dissemination of the CORE Connection newsletter, and enhancing existing distribution and communication protocols to ensure the relevance and timeliness of content; - Coordinates and supports work of vendors and subject-matter experts with CORE’s Senior Production and Operations Officer and relevant staff in delivering training and resources; - Represents CORE at meetings and events, including national Resettlement Agency conferences and other resettlement events as requested; - Creates, in partnership with CORE Director and staff, strong funding proposal submissions and assists with preparations for annual monitoring; - In coordination with the Director, reviews and evaluates established budgets to support strategic decision making; - Cultivates and maintains strong relationships with existing partners, including negotiating partnership agreements; - Serves as CORE Officer n Charge in periods of Director absence or as otherwise assigned; - Perform other duties as assigned.

REQUIREMENTS:

- Bachelor’s Degree in a related field required. Advanced Degree strongly preferred; - Minimum 6 years progressive work experience in the field of digital strategy, developing resources for diverse audiences, education, or instructional design; experience in the context of social service or humanitarian assistance programs required; - Minimum 3 years program management experience preferred; - Demonstrated experience managing teams and staff supervision experience required; - Positive, forward-looking, and able to work well in a team-oriented environment; - Demonstrated experience in utilizing different project management and digital tools such as Monday, Zoom, MailChimp, and learning management systems; - Proven ability to work collaboratively and problem-solve with appropriate input from relevant stakeholders; - Demonstrated knowledge of the US Refugee Admissions Program and Cultural Orientation programs strongly preferred; - Excellent written and oral communication skills: the ability to package and copy edit complex topics and ability to communicate effectively with colleagues and external partners across multiple agencies; - Solid organizational skills with the ability to juggle multiple tasks, set priorities, effectively manage time, and meet deadlines; - The ability to be flexible and work well under pressure in a fast-paced team environment; - Solid computer and digital skills: facility with Microsoft Office and email/internet required; experience with digital content management (Wordpress/Drupal), social media platforms, webinar, and digital learning software preferred.

Working Environment: Standard office work environment. Open to remote work options.

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Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal. Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Professional Standards: The IRC and IRC staff must adhere to the values and principles outlined in IRC Way – Global Standards for Professional Conduct. These are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

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