Database Assistant

Overview

Support data management and analysis for fundraising strategies.

You have:

• A minimum of two years of relevant experience is required for candidates with a bachelor's degree or equivalent.
• A degree in Marketing, Computer Science, Business Administration, Social Sciences, or related fields is desirable.
• At least two years of experience in data management and analysis focused on fundraising strategies is required.
• A minimum of three years of experience working with the Salesforce CRM.
• Experience in using Power BI for data visualization and reporting is required.
• Expertise in building customer journeys using the Selligent platform and operating payment gateways is required.
• Programming knowledge - particularly in SQL and R - is considered an asset.
• Prior experience in non-profit organizations will be considered an asset.
• Knowledge of English and UN working language of the duty station if not English is required.

Hardship Level (not applicable for home-based)

A (least hardship)Family Type (not applicable for home-based)

FamilyStaff Member / Affiliate Type

UNOPS LICA4Target Start Date

2025-09-01Deadline for Applications

August 16, 2025Terms of Reference

A minimum of two years of relevant experience is required for candidates with a bachelor's degree or equivalent. A degree in Marketing, Computer Science, Business Administration, Social Sciences, or related fields is desirable. The candidate must have at least two years of experience in data management and analysis focused on fundraising strategies, as well as a minimum of three years of experience working with the Salesforce CRM. Experience in using Power BI for data visualization and reporting is also required, along with expertise in building customer journeys using the Selligent platform and operating payment gateways. Additional qualifications that will be considered an asset include programming knowledge - particularly in SQL and R - as well as prior experience in non-profit organizations.

The Database Assistant will support the Individual Giving Database area, reporting directly to PSP’s Data Management Associate and the Individual Giving Officer. The main responsibilities include providing support for the daily operational processes of the Individual Giving area through the preparation of reports with key performance indicators (KPIs), creation of segmentation lists for vendors, as well as data updating and cleansing. The primary goal is to ensure the team has access to accurate and reliable information to support strategic planning and decision-making to boost income generation and donor database growth.

The Database Assistant will be part of the Database team and will work in collaboration with the Data Management Associate, contributing to data collection and analysis, report development, and ensuring that vendors receive consistent and accurate information essential for the effective execution of daily fundraising activities. The role will also involve supporting new projects and system integrations, such as CRM migration and potential changes to the donation billing structure.Standard Job Description

Data Management Assistant

Organizational Setting and Work Relationships The position is normally supervised by a Professional or Senior General Service staff member who provides the incumbent with regular guidance and support. The position has no supervisory role. Contacts are mainly with the colleagues in the same duty station to exchange information and to discuss the work plans. External contacts are not frequent. In the Field locations, under supervision of the manager, the incumbent may play a liaison role with the national and local authorities for gathering and exchange of data.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR¿s core values of professionalism, integrity and respect for diversity.

Duties - Enter data mainly related to asylum seekers, refugees and persons of concern to UNHCR into the computer database. - Contribute to the preparation of reports and project documents by providing information, preparing tables and drafting routine correspondence and reports. - Update and maintain existing databases and generate various statistical reports. - Assist in the development of forms for data collection and analysis, if requested. - Act as interpreter in the exchange of routine information and translate routine documents and correspondence as and when required. - May be required to undertake field trips to project sites. - Decide on the data recorded in database. - Decide on appropriate resolution to incidents and escalate issues to the supervisor if incident cannot be resolved within the scope of responsibility.

- Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s). - Perform other related duties as required.

Minimum Qualifications Education & Professional Work Experience Years of Experience / Degree Level For G4 - 1 year relevant experience with High School Diploma; or Bachelor or equivalent or higher

Field(s) of Education Not applicable

Certificates and/or Licenses Electronic data processing, Information Technology (Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience Essential 1-year relevant experience in Electronic data processing, Information Technology or related field. Desirable Completion of UNHCR learning programmes or specific training relevant to functions of the position.

Functional Skills Not specified

Language Requirements For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English. For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language. For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Required Languages

English,

Portuguese,

Desired Languages

,

,

Additional Qualifications

Skills

Education

Certifications

Electronic Data Processing - Other, Information Technology - OtherWork Experience

Other information

This position doesn't require a functional clearance Remote

No

Apply now

Potential interview questions

Added 10 months ago - Updated 9 months ago - Source: unhcr.org