Data and Quality Assurance Specialist

Job Description

Founded in 1933, the IRC is a leading nonsectarian, voluntary organization providing relief, protection and resettlement services for refugees and victims of oppression or violent conflict. One aspect of the IRC is to assist refugees resettling in the United States. The IRC opened a Denver office in 2016 to provide reception and placement services to newly arrived refugees. The office is slated to resettle 500 refugees and more than 700 Afghan humanitarian parolees in the current federal fiscal year, in addition to a longer-term caseload of approximately 1,600 people. Wraparound program services and holistic supports aim to realize positive impact in clients’ safety, health, education, economic wellbeing, and power. Some services are limited to refugees and other Office of Refugee Resettlement (ORR)-eligible populations, while others are open to a broader population of refugees, immigrants, and forcibly displaced people.

The IRC in Denver’s approach is client-centered, empowerment-focused, trauma-informed, and multigenerational. Advancing racial equity and narrowing the gender gap are priorities for the IRC in Denver. The team’s efforts in this space are ongoing and evolving. Current work is focused on participating in learning and dialogue to deepen understanding and awareness of systemic inequities and systems of oppression; building an internal organizational culture that reflects a commitment to antiracism and gender equality for clients as well as staff, volunteers, and the broader community; engaging clients more deeply in making decisions that affect them, whether at the individual, household, program, or organizational level; using our power and influence to advocate for rules, policies, and laws that address inequities experienced by the people we serve and seek systemic change for the benefit of all who are impacted by these inequities; undertaking intentional efforts to shift dynamics and promote power sharing between leadership and the broader team as well as between staff and clients; and examining and changing practices in recruitment, recognition, and other areas of employee engagement and talent development to prioritize access to opportunity and work toward full inclusion and belonging for clients, staff, and volunteers who identify as Black, Indigenous, People of Color, and LGBTQI, as well as those with disabilities and those who have lived experience as refugees and immigrants.

JOB OVERVIEW Under the direction of the Executive Director, the Data and Quality Assurance Specialist is responsible for ensuring data integrity through development and implementation of data collection, monitoring, and reporting mechanisms for the IRC in Denver. A key member of the team for the Reach Program carried out in partnership with the Colorado Refugee Services Program (CRSP), the Data and Quality Assurance Specialist serves as the lead for the IRC in Denver related to the Geneva database (a Salesforce-based system). The position also works collaboratively with the local team and with technical advisors and the IRIS+ETO team at IRC’s headquarters to promote high-quality data tracking and reporting within the Efforts to Outcomes (ETO) database for all other programs outside of Reach. This includes identifying reports and other tools that enhance quality assurance, monitoring, and evaluation efforts.

MAJOR RESPONSIBILITIES

- Coordinate efforts with the Executive Director, IRC in Denver managers and supervisors, and relevant headquarters technical advisors and IRIS+ETO team members to ensure sound data collection and information management systems are in place to support ongoing performance analysis and action. - Manage weekly and monthly reporting in accordance with requirements of the Reach Program operated under contract with the Colorado Refugee Services Program (CRSP), ensuring data is reported timely and accurately. - Actively engage with CRSP and other partners to contribute to initiatives to improve or change systems, with an eye toward efficiency and effectiveness, and an understanding of impact on workflows for staff and service delivery for clients. - Conduct regular quality assurance to reconcile data among internal systems (e.g., IRIS, ETO, Integra) and between internal systems and CRSP’s Geneva database. - Implement and follow internal data control processes, ensuring consistency with donor requirements. - Recommend modifications to data collection and reporting processes for program quality and process improvement. - Utilize data and communicate data in interactions with internal staff, external stakeholders, CRSP and other donors, with the goal of improving program performance. - Work collaboratively with program managers and supervisors to address challenges related to data quality and integrity. - Engage program managers and supervisors in team efforts to maintain and improve quality by completing internal compliance and data monitoring research, making recommendations, and supporting implementation of process improvements. - Assist staff members in developing and/or implementing program evaluation tools, including those needed to track, collect, and analyze data to meet requirements for new programs and donors. - Provide training and technical assistance to staff on data collection systems and tools. - Maintain all related process documentation, updating at least quarterly. - Ensure timely communication and training for staff when changes occur. - Fully engage as a member of the team, participating in program meetings and staff development activities. - Serve as the local administrator for IRIS and ETO access, and as an Integra SuperUser. - Adhere to relevant IRC policies and procedures, state laws, and donor guidelines. - Perform other duties as assigned.

JOB REQUIREMENTS - Bachelor’s degree preferred. Education requirement may be substituted with equivalent years of work experience. - At least two years of relevant work experience, including working with complex data and database systems. - Advanced computing skills, with demonstrated proficiency in database systems, computer-based reporting, Microsoft Office applications, and data visualization techniques. - Experience with Salesforce and/or ETO strongly preferred. - Experience working in a multi-cultural non-profit and/or international setting with diverse client base. - Strong English language skills, including written and verbal communications. - Excellent interpersonal and customer service skills. - Must be extremely flexible, capable of meeting deadlines and managing multiple priorities. - Superb organizational, planning, time and task management and logistical skills. - Outstanding attention to detail. - Solid decision-making capabilities, sound judgement and ethics consistent with the IRC Way. - Demonstrated commitment to IRC’s mission and safeguarding principles to ensure client and staff wellbeing.

KEY WORKING RELATIONSHIPS Position reports to: Executive Director, IRC in Denver Position directly supervises: N/A but may supervise volunteers and interns supporting data and quality assurance functions

COVID-19 VACCINATION REQUIREMENT In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of full vaccination against COVID-19 to be considered.

WORK ENVIRONMENT - At present, the IRC in Denver office is in the process of re-opening. Hybrid remote/in-person work modifications have been in place to ensure staff and client safety during the COVID-19 pandemic. - Staff are provided with IRC laptops and cell phones and must have access to a location with secure internet service where remote work can be performed as needed and according to the schedule negotiated with their supervisor. - All staff are required to adhere to IRC’s COVID risk mitigation policies, which may include but are not limited to masking, physical distancing, enhanced hygiene practices, symptom screening, and isolation and quarantine when needed. In some cases, these policies may be stricter than those imposed at the federal, state, or local level. - The IRC in Denver strives to offer a positive working environment, with intentional efforts to ensure that it is diverse, equitable, inclusive, and accessible for all. Staff are required to adhere to the values and principles outlined in IRC Way – Standards for Professional Conduct. These are Integrity, Service, Accountability, and Equality. In accordance with these values, the IRC operates under policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Respect at Work, Fiscal Integrity, and Anti-Retaliation. - This role entails periodic travel in and around the Denver metro area to attend meetings, carry out the responsibilities outlined above, and represent the IRC with donors, partners, and vendors. - Standard office professional environment. - Hours outside of typical office hours, including weekends and evenings, are occasionally required.

COMPENSATION AND BENEFITS This position is a full-time position is a regular, ongoing position scheduled at 37.5 hours per week. It is classified as non-exempt and is eligible for overtime in accordance with state and federal law. Compensation starts at $23.00 per hour, depending on experience and qualifications. As a full-time, regular employee, the Data and Quality Assurance Specialist qualifies for the IRC’s phenomenal benefits package, which includes: - Generous paid time off with 20 days of paid vacation per year, 10 days of paid sick leave per year (not inclusive of paid COVID leave), and at least 9 paid holidays per year. - Outstanding medical, dental, and vision care benefits with low employee premiums. - Optional health care and dependent care flexible savings accounts and commuter benefits. - Life, accident, short-term disability, and long-term disability insurance. - Comprehensive parental and family leave benefits. - A 403(b) retirement savings plan that offers generous employer contributions and a matching contribution program. - A comprehensive employee assistance and resilience program. - Business travel medical insurance, access to Guardian Nurses, and more.

In addition, the IRC in Denver actively promotes learning and growth for its team members, through staff development accounts that allow staff to engage in individualized goal-aligned professional development, access to talent development offerings to build skills in an array of areas from humanitarian principles to management skills, and opportunities to lead and engage with colleagues from across the IRC through communities of practice, special assignments, and roles that represent the Denver office, whether here in the U.S. or globally.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request an accommodation.

Qualifications