CRM Database Intern - Street Child Germany (Munich or Barcelona)

Donor relations & Fundraising

Overview

Join Street Child as a CRM Database Intern in Munich for 6 months.

You have:

• Enrolled student (Bachelor’s or Master’s) in Business Administration, Nonprofit Management, Information Systems, or a related field
• Strong interest in digital tools for NGOs, fundraising, and stakeholder management
• Basic knowledge of CRM systems (e.g., Salesforce, FundraisingBox, HubSpot) and willingness to deepen expertise through training/self-learning
• Analytical mindset to map organizational processes and translate them into CRM structures (contacts, campaigns, workflows)
• Good organizational and documentation skills to structure the implementation process and create user guides
• Strong communication skills to gather requirements from team members and support internal onboarding
• Independent and proactive working style with attention to detail
• Ability to troubleshoot basic technical or usability issues and liaise with external CRM support teams when needed
• Good English skills are required, German is a plus
• Team spirit & flexibility

Description

Job Title: Intern Street Child Germany "CRM Database" Location: Munich, Bavaria ( Street Child Germany Office), or Barcelona, Spain, Street Child EU office) Reporting into: Country Manager Germany Contract Term: 4-6 months

Street Child is a charity dedicated to ensuring every child is safe in school and learning, through a holistic approach that targets all barriers to a child’s education. We empower some of the most vulnerable children in the world by giving them the chance to go to school and providing their families with the sustainable means to keep them there. There’s never been a better time to get behind our cause: we are an ambitious and exciting international development charity, and this is your chance to be part of an incredible fundraising adventure!

At Street Child, we are fortunate to work with fantastic volunteers who help us keep overheads low, ensuring that as much funding as possible goes directly to our projects in Sub-Saharan Africa, Europe, and Asia. While this internship is unpaid, we actively support candidates in applying for Erasmus+ funding to help cover their costs. We are currently looking for a full-time (33 hours/week) German intern to join us in our Barcelona or Munich office. The preferred internship duration is 6 months; however, shorter duration can be discussed.

Street Child embraces skill diversity among interns and we are more than happy, according to our current needs, to craft tasks depending on the personal qualities of the intern and/or give the intern freedom to apply his/her/their personal skills.

You will be part of a small team led by the Street Child Country Manager Germany.

Below are some examples of your responsibilities:

• Support the selection and setup of a suitable CRM platform (e.g., Salesforce, FundraisingBox)

• Configure basic system settings (user accounts, permissions, roles, security)

• Import and structure existing contact and donor data into the CRM
• Create and organize contact categories, mailing lists, and stakeholder groups
• Set up standard workflows for fundraising, donor communication, and reporting
• Assist in designing dashboards and basic reporting templates for monitoring activities
• Develop simple guidelines and user documentation for team members
• Train or support staff in first use of the CRM system (onboarding sessions)
• Test the database for data accuracy, usability, and alignment with NGO needs
• Act as liaison with CRM provider’s support team for troubleshooting and optimization

Internship Requirement Profile

• Enrolled student (Bachelor’s or Master’s) in Business Administration, Nonprofit Management, Information Systems, or a related field

• Strong interest in digital tools for NGOs, fundraising, and stakeholder management

• Basic knowledge of CRM systems (e.g., Salesforce, FundraisingBox, HubSpot) and willingness to deepen expertise through training/self-learning)
• Analytical mindset to map organizational processes and translate them into CRM structures (contacts, campaigns, workflows)
• Good organizational and documentation skills to structure the implementation process and create user guides
• Strong communication skills to gather requirements from team members and support internal onboarding
• Independent and proactive working style with attention to detail
• Ability to troubleshoot basic technical or usability issues and liaise with external CRM support teams when needed

What are the benefits of an internship at Street Child?

• Insights into NGO operations: You will gain insights into international relief projects and learn first-hand how a rapidly growing non-profit organization works.

• Opportunities for learning and development: Through regular training, feedback, and close collaboration with the team, you can systematically develop both your professional skills (e.g. communication, research, project organization) and personal skills (e.g. self-management, intercultural competence).

• Work in an international team: You will work with colleagues and volunteers from various countries, giving you the chance to expand your intercultural and language skills

• Support for Erasmus+: We offer assistance if you wish to apply for an Erasmus+ scholarship or other funding options.

• Social impact: Your work at Street Child directly helps deprived children gain access to education and sustainably improves their living conditions.

Requirements / Key characteristics (general)

• Motivation & initiative: You are committed, can work independently, and are keen to take on responsibility.

• Interest in non-profit work: You identify with Street Child’s mission and ideally have a basic understanding of the NGO sector.

• Language skills: For our team in Munich good English skills are required, German is a plus. For our team in Barcelona, Spanish is a plus

• Strong communication: You communicate effectively both in writing and verbally

• Team spirit & flexibility: We work across different areas, so you should enjoy collaboration and be able to adapt quickly to new topics.

Street Child welcomes applications from all suitable qualified persons regardless of their nationality, gender, disability, religion/belief, sexual orientation or age.

Apply now

Potential interview questions

Added 8 months ago - Updated 4 months ago - Source: street-child.org