Consultancy - Online Shop Operation Associate (网店事务助理), Beijing China

Contract

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UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, partnership

Inspired Gifts is a UNICEF global fundraising programme to support the purchase of products needed by programme country offices. These products are bought centrally by UNICEF’s Supply division based in Copenhagen and distributed directly to the UNICEF Programmes that need them. Hence potential purchaser of Inspired Gift is buying a virtual product. In return they are entitled to an e-card that they can send to whoever they wish.

Inspired Gifts is the only channel of China office to raise RR, expected income is RMB 5 million in 2020 and increasing year to year. UNICEF China started the first IG shop on the Taobao platform at end of 2013, and two online shops on Wechat and unicef.cn were established in June 2015 and September 2019 respectively.

From 2018, the physical gift approach was recommended by head of the office to strengthen Inspired Gifts’ selling proposition and expand IG product portfolio to benefit the buyers’ children as well. In 2020, the 5 pilot products launched, and the retailing system has been developed cross three online shops. In the past 10 months, sales figures have continued to rise. Meanwhile this virtual and physical products bundling approach remap the business model of Inspired Gifts in China market and explore lots of new opportunities, including corporate procurement, livestream, exhibition etc., so in order to optimize this new mechanism for more effectiveness, the professional with expertise and experiences in online shop operation and product development need to be invested.

How can you make a difference?

PSFR needs an Inspired Gifts online-shop operation and management consultant to support UNICEF China’s e-shop activities. This is a consultancy assignment for 11.5 months from November 2020 to October 2021 to include assisting Inspired Gifts buyers acquisition activity planning and execution and handling regular communication and for new product development.

Major Duties and Responsibilities:

Task

Deliverable

Payment (% of fee)

1.

IG shop related tasks:

1. Follow with Digital officer to develop and implement e-commerce strategy, tactical campaigns, daily operation based on shopper insights to drive sustainable growth****.

• Oversee and monitor three online stores daily operations and sale performance
• Organize product promotion campaigns according annual workplan
• Assist in managing ecommerce marketing agencies to prepare marketing assets and creative of planned campaign by agreed timeline

2. Coordinate new product development and launch

• Assist in new supplier enrollment process including evaluation
• W****ork with suppliers on sampling, quality and timeline control and other support needed during process
• Maintain effective communication and close-loop feedbacks on products design between internal stakeholders and suppliers
• Coordinate inspection and mass production schedules according to workplan

3. Work out analysis report for weekly, monthly annual review on sale performance and target achievement****, propose weekly action plans if necessary.
4. Support in defining and implementing the growth opportunities by channel, making proper suggestions to supervisor for decision making****.

95%

2.

General administration:

Provide administrative support to the unit as requested, such as typing, filing, faxing, photocopying, etc.

5%

To qualify as an advocate for every child you will have…

• Bachelor’s Degree required
• 2-3 years Ecommerce Trading experience ideally working for a branded product online retailer.
• Native Mandarin Chinese skills, reading and writing. Good command of spoken English and working knowledge of written English.
• Experienced user of Microsoft Office applications.
• Good initiative and attitude, nice temper.
• Ability to work in teams and independently; exceptional customer service attitude.

For every Child, you demonstrate…

UNICEF's values of Care, Respect, Integrity, Trust, and Accountability (CRITA) and core competencies in Communication, Working with People and Drive for Results.

The functional competencies required for this post are...

View our competency framework at

http://www.unicef.org/about/employ/files/UNICEF_Competencies.pdf

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.