Conflict Resolution Consultant
Provide conflict resolution services to enhance operational capacity.
This opening expired 3 years ago.
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Overview
Provide conflict resolution services to enhance operational capacity.
You have:
- Advanced university degree (Master's degree or equivalent) in alternative dispute resolution, conflict management, human resources, law, humanities, social sciences or related area.
- A minimum of ten (10) years of progressively responsible experience, including at the international level, in conflict prevention and management is required.
- Experience in providing conflict resolution services is required.
- Previous experience in an Ombudsman office is a strong asset.
- Training in conflict resolution is an asset.
- Working knowledge of another UN language is an asset.
- Fluency in English (both oral and written) is required.
Contract
This is a IPSA-12 contract. This kind of contract is known as International Personnel Services Agreement. It is normally internationally recruited only. It usually requires 10 years of experience, depending on education. More about IPSA-12 contracts.
Background
The Office of the Ombudsman for United Nations Funds and Programmes (the “Office”) is established as an informal pillar of the system of administration of justice within the UN to make available the services of impartial and independent persons to address the work-related issues of staff members and non-staff personnel of the UN funds and programmes serving UNDP, UNFPA, UNICEF, UNOPS and UN Women.
The overall objective of the Conflict Resolution consultant will be to provide conflict resolution services to enhance the operational capacity of the Office.
Duties and Responsibilities
Under the direct supervision of the Ombudsman, the Consultant will be responsible for the following duties:
- Support the Office by providing conflict management services to the personnel of the Funds and Programmes;
- Facilitate informal resolution of workplace conflicts (such as mediation, cocaching, negotiation or facilitation of dialogue) helping all parties involved to explore options and engage in a voluntary and confidential process, acting as a neutral third-party;
- Work collaboratively with relevant actors in the various offices to facilitate informal resolutions;
- Develop and make presentations to raise awareness about informal conflict resolution to various audiences;
- Travel to field offices to respond to conflict situations, as required; and
- Perform other duties to support the Office in non-core functions, as assigned.
Competencies
Innovation
Ability to make new and useful ideas work
Exercises stakeholder-centered design approaches for office/programme/division
People Management
Ability to improve performance and satisfaction
Guides substantive specialists/teams and expands credibility and innovation capacity
Communication
Ability to listen, adapt, persuade and transform
Creates confidence among stakeholders by delivering authoritative positions, compelling analysis, and contextual acumen
Delivery
Ability to get things done while exercising good judgement
Accepts accountability for the outcomes of programme delivery and facilitates improvement and innovation in the delivery of products and services
Knowledge Management
Integrate & Empower: Leads integral work of teams utilizing expertise, vision, problem-solving capability, and collaborative energy in professional area of expertise
Client Orientation
Integrate & Empower: Leads integral work of teams utilizing expertise, vision, problem-solving capability, and collaborative energy in professional area of expertise
Job Knowledge/Technical Expertise
Integrate & Empower: Leads integral work of teams utilizing expertise, vision, problem-solving capability, and collaborative energy in professional area of expertise
Required Skills and Experience
Min. Academic Education
Advanced university degree (Master's degree or equivalent) in alternative dispute resolution, conflict management, human resources, law, humanities, social sciences or related area.
Min. years of relevant Work experience
A minimum of ten (10) years of progressively responsible experience, including at the international level, in conflict prevention and management is required.
Required skills and competencies
Experience in providing conflict resolution services is required.
Desired additional skills and competencies
Previous experience in an Ombudsman office is a strong asset.
Training in conflict resolution is a an asset.
Working knowledge of another UN language is an asset.
Required Language(s) (at working level)
Fluency in English (both oral and written) is required.
Potential interview questions
| Can you describe a time when you facilitated a resolution in a conflict situation? | This question assesses your practical experience and skills in conflict resolution. | Provide specific examples highlighting your approach and outcomes. |
| How do you handle resistance from parties involved in conflict resolution? | The interviewer wants to understand your conflict management strategies. | Pro members can see the explanation. |
| What methods do you use to ensure confidentiality in conflict resolution? | Pro members can see the explanation. | Pro members can see the explanation. |
| In your view, what is the role of an Ombudsman in conflict resolution? | Pro members can see the explanation. | Pro members can see the explanation. |
| Describe a challenging case you encountered in conflict resolution. What did you learn? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 3 years ago
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Updated 1 year ago
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Source:
jobs.undp.org
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