Complaints Response Mechanism Assistant

The Organisation

Plan International is an independent development and humanitarian organisation that advances children’s rights and equality for girls. We believe in the power and potential of every child but know this is often suppressed by poverty, violence, exclusion and discrimination. And it is girls who are most affected.

Working together with children, young people, supporters and partners, we strive for a just world, tackling the root causes of the challenges girls and vulnerable children face. We support children’s rights from birth until they reach adulthood and we enable children to prepare for and respond to crises and adversity. We drive changes in practice and policy at local, national and global levels using our reach, experience and knowledge.

For over 85 years, we have rallied other determined optimists to transform the lives of all children in more than 80 countries.

We won’t stop until we are all equal.

The opportunity

The purpose of this role is to be responsible for set up and management of the help desk during targeting and profiling activities across the 4 target LGAs of Sokoto state. Track and record feedback/complaints into the CFM database by ensuring proper documentation and aggregation of CFM data including complaints received, investigated, and responded to as well as providing detailed summaries of complaints issues to feedback to program team during review meetings. The role holder is expected to have a basic knowledge of the Humanitarian Accountability Partnership (HAP) guidelines, Core Humanitarian Standard (CHS) principles, and other relevant accountability guidelines.

About You

We are looking for applicant with BSc, HND, or equivalent preferably in Social Sciences, Development Studies, Nutrition, Agriculture, or other relevant discipline. The candidate should possess at least 1 year of practical work experience in a similar role and should be able to communicate in English, Hausa, and local languages of the respective communities. The ideal candidate should demonstrate working knowledge and experience of Accountability HAP Guidelines and CHS Principles within a project environment. S/he should possess experience working with marginalized communities and their safeguarding as well as understand key concepts and commitments regarding accountability to affected populations (AAP), including a Strong understanding of HAP, Do No Harm, and other relevant global standards.

Please follow this link for a full role profile; JD - CRM Assistant - Sokoto

Please respond to the requirements of the role in your cover letter.

Only CVs and cover letters in English will be accepted.

Location: Sokoto (Rabaja, Tangaza, Illela, Sokoto South)

Type of Role: Fixed-Term

Reports to: Project Coordinator

Grade: Hay level 11

Closing Date: 23rd June, 2024

Equality, diversity and inclusion is at the very heart of everything that Plan International stands for.

We want Plan International to reflect the diversity of the communities we work with, offering equal opportunities to everyone regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Plan International is based on a culture of inclusivity and we strive to create a workplace environment that ensures every team, in every office, in every country, is rich in diverse people, thoughts, and ideas.

We foster an organisational culture that embraces our commitment to racial justice, gender equality, girls’ rights and inclusion.

Plan International believes that in a world where children face so many threats of harm, it is our duty to ensure that we, as an organisation, do everything we can to keep children safe. This means that we have particular responsibilities to children that we come into contact with and we must not contribute in any way to harming or placing children at risk.

A range of pre-employment checks will be undertaken in conformity with Plan International's Safeguarding Children and Young People policy. Plan International also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this scheme we will request information from applicants previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

Please note that Plan International will never send unsolicited emails requesting payment from candidates.

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Added 7 days ago - Updated 4 hours ago - Source: jobs.plan-international.org