Complaints and Feedback Mechanism Technical Assistant Colombia, Bogotá (Solo Nacionales)
Manage beneficiary communication and complaints efficiently.
This opening expired 3 years ago.
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Overview
Manage beneficiary communication and complaints efficiently.
You have:
- Experience in managing complaints via phone, email, or messaging channels.
- Proficiency in data entry and management processes.
- Strong communication skills in Spanish.
- Understanding of accountability mechanisms related to humanitarian work.
- Ability to handle multiple tasks efficiently.
Contract
This is a Professional contract, Grade 4 (NRC) contract. More about Professional contract, Grade 4 (NRC) contracts.
El propósito del asistente técnico – Operador/a de canales de atención es el de gestionar el contacto con beneficiarios a través del canal telefónico, correo electrónico y mensajería interna (Facebook) del CFM para brindar información a los beneficiarios sobre los programas de NRC, y registras quejas, comentarios u opiniones sobre la acción o inacción de NRC como parte del compromiso organizacional de rendición de cuentas a la población afectada. El asistente técnico registrará todas las quejas en una base de datos del CFM de seguimiento centralizado y gestionada por los puntos focales del CFM de las áreas de operación de NRC, y supervisada por el coordinador nacional del CFM. El asistente técnico se asegura de que los beneficiarios comprendan los mecanismos de NRC para tramitar las quejas y estén familiarizados con los diversos canales a través de los cuales pueden comunicar sus quejas y preocupaciones a NRC Colombia.
Potential interview questions
| Can you describe a time when you successfully managed a difficult complaint? | This helps the interviewer understand your problem-solving and communication skills in difficult situations. | Provide an example that highlights your ability to de-escalate issues and find solutions. |
| How do you ensure data accuracy when entering complaints? | The interviewer wants to assess your attention to detail and understanding of data management. | Pro members can see the explanation. |
| What steps would you take to help a beneficiary understand the complaint process? | Pro members can see the explanation. | Pro members can see the explanation. |
| In what ways can you improve the current feedback mechanism? | Pro members can see the explanation. | Pro members can see the explanation. |
| How do you prioritize multiple complaints from beneficiaries? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 3 years ago
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Updated 1 year ago
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Source:
nrc.no
