Community Accountability Hotline Officer (maternity leave) (any of our office location)

Assist in handling feedback and complaints through various channels.

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Mercy Corps Ukraine

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Assist in handling feedback and complaints through various channels.

You have:

Fluency in Ukrainian is required. Proficiency in English is helpful but not required.
Experience in social work, customer service, or related fields is encouraged.
Good computer skills: proficiency in MS Office and knowledge of database basics.
Proven experience in accurate data collection and entry.
Ability to work in a fast-paced, stressful environment.
Excellent listening, interpersonal and communication skills.
High level of self-awareness with the maturity to deal with constructive feedback.

Can you provide an example of how you handled a difficult customer service situation in the past?	This question evaluates your problem-solving and communication skills in challenging scenarios.	Discuss a specific instance where you successfully resolved an issue, emphasizing your approach and the outcome.
How do you ensure confidentiality while handling sensitive information?	This assesses your understanding of data protection principles and commitment to safeguarding.	Pro members can see the explanation.
Describe a time when you had to manage feedback from multiple sources. How did you prioritize your tasks?	Pro members can see the explanation.	Pro members can see the explanation.
What strategies do you use to build rapport with community members?	Pro members can see the explanation.	Pro members can see the explanation.
Can you give an example of a time when you took initiative to improve a process or service?	Pro members can see the explanation.	Pro members can see the explanation.
How do you handle stress and maintain performance during high-pressure situations?	Pro members can see the explanation.	Pro members can see the explanation.
What is your experience with using technology for data collection and management?	Pro members can see the explanation.	Pro members can see the explanation.
How would you approach training community volunteers to understand their role in the accountability process?	Pro members can see the explanation.	Pro members can see the explanation.