Communications and Information Technology Assistant

Contract

This is a G-6 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 6 years of experience, depending on education.

Salary

The salary for this job should be more than 1,605 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

Org. Setting and Reporting This position is with the Office of Administrative Services (OAS) of The International Seabed Authority (ISA) located in Kingston, Jamaica. The Information Technology Assistant will be based in Kingston, Jamaica. The Information Technology Assistant will report directly to the Communications and Information Technology Manager and under the overall supervision of the Director of Administrative Services.

Responsibilities The incumbent will be invol

Server and Telecommunications Operations and Administration: 1.Assists in the monitoring and testing of server hardware and software, including Local Area Network, Operating Systems, Database systems, Internet Web software, firewall, Domain Name Server (DNS), DHCP, mail relay, Identity Services Engine (ISE), Cisco network switches and NG firewalls, Electronic Video Surveillance and CCTV operations, and various security software. 2.Assists in the installation and testing for commissioning various telecommunications equipment providing telephony services; monitors and tests the daily electronic operations of PABX equipment and affects corrections as required; prepares wiring layouts documentation, supervising and tests cable plants; programs hardware and software of telephony equipment; wiring diagrams, etc. 3.Prepares recurring reports on telephone accounts, noting problems resulting from excess expenditure; Calculates and compiles cost estimates and projected budget requirements and assists in preparation of budget and audit reports. 4.Undertakes troubleshooting of server and telephone systems. If the problem persists, escalates to higher level in accordance with procedures. 5.Prepares business-related memoranda and facsimile correspondence in response to queries from Telephone Service Provider companies, Internet providers and staff members. 6.Assists in identifying the need for new systems or re-engineering of the existing systems. 7.Assists in deploying/configuring systems so as to conform to infrastructure standards. 8.Collects various statistics on the performance and reliability of server and communication systems and produces pertinent reports. 9.Maintains the documentation of server and communication systems, pertinent to operations and system administration. 10.Prepares, maintains, and updates files (electronic and paper) and internal databases.

Service Installation and Support: 1.Performs tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, software installation, LAN and PABX connection, returns to stock, site surveys, etc. 2.Performs quality assurance procedures to ensure client satisfaction. 3.Diagnoses and resolves any hardware, software, or connectivity problem with minimum delay. 4.Drafts end-user and/or technical documentation. 5.Escalates problems/tasks to the appropriate parties in accordance with established procedure. 6.Detects problem patterns and recommends solutions. 7.Logs all actions in the automated tracking system, including site survey information, steps taken to resolve problem or to complete task, problems encountered, status, etc 8.Provides advice to clients regarding ICTS standards and workflow processes. 9.Addresses complaints, anomalies, queries and clarifications on the billing procedures and structures in an efficient, effective and polite manner. 10.Ensures that clear and accurate records of all telephone accounts, documentation and invoices are maintained; provides managers with this information on a regular basis;

Procurement and Logistics: 1.Receive, unpacks, and inspects all incoming assets. 2.Enters assets and asset transactions into the automated inventory management system in accordance with established procedure. 3.Oversees issues/return/handover of SIM cards for all service providers (Mobile phone companies and satellite-based telephone companies and ensures inventory records are accurately maintained. 4.Monitors stock of all satellite and mobile phones purchased for the Authority; monitors the physical inventory of stocked items on a regular basis to ensure accuracy of records and location of property; 5.Obeys and enforces all security procedures. 6.Performs more complex hardware and software configuration tasks such as creating standard images. 7.Sorts, compiles, and stores equipment in accordance with work orders and/or equipment condition. 8.Prepares and releases equipment for service requests. 9.Recommends acquisition of hardware, software, devices, tools, etc. to facilitate work.

Audio/Visual Conference Services: 1.Assists in testing and commissioning various videoconference equipment and ensures that equipment performance is in top condition; 2.Monitors and tests the daily electronic operations of ISA videoconference equipment, including the quality of transmission facilities and effect corrections as required. 3.Conducts on-going analysis of videoconference equipment to ensure proper operation and to determine if modifications are necessary. 4.Receives, tests, and installs technology and videoconference hardware and software; 5.Performs maintenance and minor repairs on videoconference equipment. 6.Programs hardware and software parameters of videoconference equipment. 7.Gathers and analyzes statistical data on operational performance of videoconference equipment.

Other: 1.Drafts documentation and reports. 2.Occasionally provides guidance and training to new/junior staff. 3.Performs other duties as required

Competencies •Professionalism: Has solid knowledge of ICT security services including related hardware and software. Possesses a good all-round understanding of information technology and the ability to provide support to both technical and non-technical staff members. Has demonstrated familiarity with core security concepts. Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges. Remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.

•Teamwork: Works collaboratively with colleagues to achieve organizational goals. Solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others. Places team agenda before personal agenda. Builds consensus for task purpose and direction with team members. Supports and acts in accordance with final group decisions, even when such decisions may not entirely reflect own position. Shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

•Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view. Establishes and maintains productive partnerships with clients by gaining their trust and respect. Identifies clients’ needs and matches them to appropriate solutions. Monitors on-going developments inside and outside the clients’ environment to keep informed and anticipate problems. Keeps a client informed of progress or setbacks in projects. Meets timeline for delivery of product or services to client.

Education High school diploma or equivalent is required. Post-secondary studies in ICT security is highly desirable.

Industry certification such as: Certifications in Cisco, ISE, ITIL and Microsoft are desirable BSc Computer Science or Information Technology is desirable. Entry level qualifications such as CompTIA Security+. CCNA/CCNA Security is an advantage

Work Experience A minimum of seven (7) years of relevant and progressively responsible experience as a network/system/security administrator/engineer working in large international organizations, service providers or large enterprise environments is required.

A minimum of 6 years of experience is required in combination with a first-level university degree or a minimum of 5 years of experience is required in combination with advanced university degree (ie. Master’s) Five years of hands-on technical experience with security technologies is desirable. Operating experience is desirable in these areas: Check Point R8x enterprise multi-layer firewall systems, VPN technologies, IDS systems, Encryption and Authentication concepts, Web load balancer concepts, Switches and Routers. Experience in Network and System administration tasks in a mixed-vendor environment is required.

Languages English and French are the working languages of the Authority. For this position, fluency in English is required. Knowledge of another UN official language is desirable.

Assessment Evaluation of qualified candidates may include a technical test and a competency-based interview.

Special Notice This position is subject to local recruitment pursuant to staff rule 4.4 of the ISA Staff Rules.

All staff in the General Service and related categories shall be recruited in the country or within commuting distance of each office, irrespective of their nationality and of the length of time they may have been in the country. A staff member subject to local recruitment shall not be eligible for the allowances or benefits exclusively applicable to international recruitment.

Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.

ISA reserves the right to appoint at one level lower than the level of the vacancy.

United Nations Considerations According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.