Client Voices Intern (Unpaid)
Assist with client satisfaction surveys and engagement.
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Overview
Assist with client satisfaction surveys and engagement.
You have:
- Ability to work effectively in a multicultural and multilingual environment; experience using interpreters desired.
- Highly effective communication skills, emotional intelligence, and situational awareness.
- Highly adaptable and flexible self-starter with ability to work independently and collaborate with others, juggle multiple priorities, and meet deadlines in a demanding work environment.
- Proficient in the use of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Fluency in English; written and spoken.
- Fluency in Spanish or Haitian Creole is highly preferred.
- Data analysis skills is highly preferred.
RESPONSIBILITIES:
- Conduct client satisfaction surveys with refugee and immigrant populations served by IRC. - Understand from clients their preferred ways to engage and provide feedback. - Assist with collecting and analyzing accurate client data, and data disaggregation. - Strongly adhering to IRC client data protection and confidentiality guidelines. - Assist with developing tools and resources for clients on IRC and community services, such as flyers, informative videos, resource guides, etc. - Attend and actively participate in Client Voice meetings and trainings.
Qualifications REQUIREMENTS
- Ability to work effectively in an environment that is multi-cultural and multilingual, experience using interpreters desired - Highly effective communication skills, emotional intelligence, and situational awareness - Highly adaptable and flexible self-starter with ability to work independently as well as collaborate with others, juggle multiple priorities, and meet deadlines in a demanding work environment - Proficient in the use of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) - Fluency in English; written and spoken. - Fluency in Spanish or Haitian Creole is highly preferred. - Data analysis skills is highly preferred. - Working Environment: Standard hybrid office working environment with – open to fully remote.
IRC, leading the way From Harm to Home.
Potential interview questions
| Can you describe a situation where you effectively communicated with someone from a different cultural background? | This assesses your ability to navigate multicultural environments and the skills required for this role. | Provide specific examples of communication strategies you used to ensure understanding. |
| Describe a time when you had to adapt to a significant change in your work environment. How did you handle it? | This question evaluates your adaptability and self-starting ability in dynamic situations. | Pro members can see the explanation. |
| How do you prioritize tasks when managing multiple projects or deadlines? | Pro members can see the explanation. | Pro members can see the explanation. |
| Can you give an example of how you ensured confidentiality and data protection in your previous roles? | Pro members can see the explanation. | Pro members can see the explanation. |
| Why do you believe effective communication is especially important in working with refugee and immigrant populations? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 2 years ago
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Updated 1 year ago
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Source:
rescue.org
