CLAIMS ASSISTANT

Contract

This is a G-6 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 6 years of experience, depending on education. More about G-6 contracts.

Org. Setting and Reporting The United Nations Global Service Centre (UNGSC) provides critical Supply Chain, Geospatial, Information and Telecommunications Technologies services and Training to all peacekeeping and special political missions around the world as well as to other UN Offices, Agencies Funds and Programs.

This position is located in the United Nations Global Service Centre, Brindisi, Italy, in the Property Management Unit, within the Central Service. This position is under the direct supervision of the Chief Property Management Officer.

The Claims Assistant is responsible for providing support in the efficient management of Claims and Property Survey Unit in the mission and ensures its effective and timely operations. The Claims Assistant acts as the primary point for performing administrative and secretariat functions for Local Claims Review Board (CRB) and Local Property and Survey Boards (LPSB) in line with delegated authority.

Responsibilities The Claims Assistant is responsible for providing support in the efficient management of Claims and Property Survey Unit in the mission and ensures its effective and timely operations. The Claims Assistant acts as the primary point for performing administrative and secretariat functions for Local Claims Review Board (CRB) and Local Property and Survey Boards (LPSB) in line with delegated authority, the Claims Assistant will be responsible for the following duties: - Prepares and presents cases to the Local Property Survey Board (LPSB) and Claims Review Board (CRB), provides clarifications and information to the Board(s) when requested, and follows up on actions and recommendations made by the committee(s). - Provides administrative support to the Chairperson of CRB. - Prepares and disseminates recommendations and approval of LPSB and CRB or Head of the Mission/Delegated Authority to concerned parties for actions – follow-up on actions to be taken. - Prepares and reviews Administrative Write-off cases (AW) and corresponding summaries and supporting documents, verify accuracy and reasonableness while ensuring that UN Rules and Regulations are complied with; ensures that that all documentation is promptly submitted, and case files correctly established. - Provides support in management of Claims activities in field missions, ensuring effective and efficient operation. - Reviews and analyzes compensation claims, and documentation received from other sources (Local Police, staff members and/or third-party claimants or their lawyers), in connection with loss or damage of property. - Provides support in analyzing documentation concerning loss of life, physical injury and loss/damage to property and records claims by category. - Manages staff-initiated accident and incident reports, relevant security reports and damage discrepancy reports (DDR) for review by LPSB and actively follows up with Security and Transport Section to ensure that reports submitted are accurate and timely. - Reviews, investigates, and collects additional information on third party compensation claims arising from traffic accidents involving UN vehicles and claims arising from UN occupancy of premises to facilitate a determination on the responsibility for the organization. - Maintains contact with Security and Liaison Sections/Vehicle Insurance Companies representatives/Third parties and Headquarters CRB in connection with claims cases involving UN properties/members for their discussion and finalization. - Follows-up on cases with third party insurance representatives and relevant Offices as and when required. - Updates Accidents/Incident database and facilitates the monitoring of any repetitive misconduct. - Arranges on-site visits to resolve discrepancies and contradictions in the evidence or for securing additional information. - Manages and updates the Umoja System and Write Off and Disposal databases related to PSB cases. - Prepares reports and maintains statistics pertaining claims and write-off cases. - Perform other tasks as required.

Competencies Professionalism: Knowledge of practices and approaches related to the application of LPSB/Claims procedures and guidelines. Ability to complete all tasks within the given timeline, whilst ensuring that the required documentation has been completed and transmitted to the respective stakeholders. Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.

Communication: Speaks and writes clearly and effectively. Listens to others, correctly interprets messages from others and responds appropriately. Asks questions to clarify, and exhibits interest in having two-way communication. Tailors language, tone, style and format to match the audience. Demonstrates openness in sharing information and keeping people informed.

Accountability: Takes ownership of all responsibilities and honours commitments. Delivers outputs for which one has responsibility within prescribed time, cost and quality standards. Operates in compliance with organizational regulations and rules. Supports subordinates, provides oversight and takes responsibility for delegated assignments. Takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.

Education High school diploma or equivalent is required.

Job - Specific Qualification Local Property Survey Board Training certificate is required.

International Computer Driving License Base certificate is desirable.

Work Experience A minimum of seven (7) years of progressively responsible experience in claims and property survey, legal or paralegal related functions preferably in the United Nations or other international organizations is required.

Experience in Write-Off transactions using an ERP system such as Umoja or similar is required.

Experience in the field of disposal is desirable.

Languages English and French are the working languages of the United Nations Secretariat. Fluency in English and Italian (both oral and written) is required; Knowledge of French is desirable .

Assessment Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice This position is subject to local recruitment pursuant to staff rule 4.4 of the United Nations Staff Rules. Applicants for positions in the General Service and related categories must be authorized to work for the United Nations in the duty station where the position is located. Eligible applicants selected from outside the duty station are responsible for any expenses in connection with their relocation to the duty station. Staff members subject to local recruitment are not eligible for allowances or benefits exclusively applicable to international recruitment.

Passing the Global General Service Test (GGST) is a prerequisite for recruitment consideration in the General Services and related categories in the United Nations Secretariat. Applicants who have not passed the GGST at the time of application may be invited for the test after submitting an application. Having passed the Administrative Support Assessment Test [in English] at the United Nations headquarters, Economic Commission for Africa, Economic and Social Commission for Western Asia, United Nations Office at Geneva, United Nations Office at Vienna, International criminal tribunal for Rwanda or International Criminal Tribunal for the former Yugoslavia may be accepted in lieu of the GGST.

United Nations Considerations According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.