CLAIMS ASSISTANT

Contract

This is a FS-5 contract. This kind of contract is known as Field Service. It usually requires 8 years of experience, depending on education. More about FS-5 contracts and their salaries.

Org. Setting and Reporting This position is located in the Office of the Supply Chain Management within the United Nations Organization Stabilization Mission in the Democratic Republic of Congo (MONUSCO) in Goma. The incumbent will report to the Chief, Property Management Section and Chairman, Tender Opening Committee.

Responsibilities The Claims Assistant will be responsible on the following duties:

• Within limited delegated authority, the incumbent will serve as the Chief of Claims and Property Survey Unit supervising and overseeing the work of the staff within the unit. The incumbent will also be responsible for administrative matters relating to maintaining the Secretariat of the Local Property Survey Board (LPSB) of the mission;

• Reviews supporting documents attached to claims, e. g., invoices, Receiving and Inspection Reports, PT.8's Board of Inquiry reports and Letters of Assist to verify accuracy and reasonableness while ensuring that UN Rules and Regulations and financial authorities are complied with;

• Reviews all claims for death and disability benefits; Evaluates Claims reports in connection with national legislation under which the entitlement is claimed, casualty reports from missions, medical reports, and death or disability certificates;

• Reviews, investigates, and collects additional information on third party compensation claims arising from traffic accidents involving uninsured UN-Vehicles and claims arising from UN occupancy of premises, and other evidences concerning traffic accidents to facilitate a determination on the responsibility of the organization;

• Coordinates and reviews the work of the Unit staff involved in routine claims verification and processing, providing guidance, basic interpretations of policies, and training as needed to ensure timely and accurate processing;

• Acts as the liaison with clients, the appropriate Administration, the advisory Board on Compensation Claims, Medical Services, Security Service, Medical Insurances, Personnel Service, Finance Section;

Property and Asset:

• Defines requirements and work with systems units with respect to improving property reporting systems and cost-effective utilization of program resources;

• Develops procedures and implement same to ensure that assets and property management controls are consistent with UN policy and practice. The incumbent is required to have UMOJA knowledge, and thorough understanding of property and financial rules and regulations;

• Supervises and/or provides guidance on asset and property administration and management information issues and practices to colleagues;

Tender Opening Committee (TOC) Duties:

The incumbent will also be responsible for administrative matters relating to maintaining the Secretariat of the Tender Opening Committee.

• Receives, processes, analyzes bids solicitations documentations via various means/media on behalf of the TOC;

• Manages the TOC Secretariat and organizes tender opening sessions, ensuring that all related files and documentations are opened for all newly received solicitations/IOMs and the time/date of reception/delivery is clearly legible; all bids scheduled/logged according to closing/opening dates; all pages are sorted out according to the respective bids number and printed; late/unsolicited bids are placed in sealed envelopes; vendor’s name and or their Company are as per list of invitees to submit bids; all bids are closed on time, in accordance with the TOC rules and SOP;

• Ensures that all bids are open within the two (2) weeks deadline after closing and ensure that all IOMs/List of invites, received from Procurement Case officers, are printed and check to ensure that they are in accordance with UN financial and Procurement rules; Verify that the ITB/RFP/ or TEN-MON numbers are corresponding to the information provided for the solicitation;

• Puts in place systems for safeguarding the confidentiality of submission and develop a database for filling and archiving for ease of accessing/retrieving of records, such as IOMs and abstract submitted to Procurement Section as and when needed by internal and external auditors and other authorities; ensure attendance of Vendor Representatives in Public Openings of bids ITBs at the time and place are recorded in the ITBs;

• Performs other related work as required.

  Competencies Professionalism – Substantive experience in, and thorough knowledge of, administrative functions (e.g., work programme, database management, etc.); Extensive knowledge, regarding the application of financial and staff regulations and rules; Possesses the skills and ability to analyse and interpret financial data; Ability to manage processes, maintain accurate records, interpret/analyse a wide variety of data, and identify/resolve data discrepancies and activity problems; Familiarity with all of the unit’s business operations and objectives; High level of commitment in order to ensure the proper use of the unit’s financial resources; Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

Planning & Organizing – Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

Teamwork – Works collaboratively with colleagues to achieve organizational goals; Solicits input by genuinely valuing others’ ideas and expertise; Is willing to learn from others; Places team agenda before personal agenda; Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; Shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

Education High school diploma or equivalent is required. Post-secondary school qualification in Administration, Supply Chain Management, Procurement and related area is desirable.

Work Experience At least eight (8) years of progressively responsible experience within the United Nations system or the private sector in fields of administrative services, Claims, Tender Opening, BOI or in other related fields is required.

Previous experience in data analyzing, report preparation and developing respective procedures and policy documents is required.

Experience in handling various Tender Opening documents and procedures and working with the Tender Opening Committee in an international public sector organization is an advantage.

Languages English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in oral and written English is required. Knowledge of French is an advantage.

Assessment Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers in accordance with established rules and procedures.

The United Nations Secretariat is committed to achieving 50/50 gender balance in its staff. Female candidates are strongly encouraged to apply for this position.

United Nations Considerations According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.