CHIEF OF SECTION, SERVICE DELIVERY

Contract

This is a P-5 contract. This kind of contract is known as Professional and Director staff. It is normally internationally recruited only. It's a staff contract. It usually requires 10 years of experience, depending on education.

Salary

The salary for this job should be between 167,190 USD and 209,528 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

Org. Setting and Reporting This position of Chief Service Delivery is located under the Office of the Chief of Mission Support (OCMS) in the United Nations Verification Mission in Colombia (UNVMC). The incumbent will report to the Chief of Mission Support (CMS).

Responsibilities Within the delegated authority, the Chief Service Delivery P-5 is responsible for the following functions:

- Exercises managerial and supervisory control over all logistics, technical and operational support services within the Service Delivery section. He/she works in close cooperation with Mission Support Division (MSD) Section Chiefs to ensure that the demands for goods and services are planned and resourced, forecasted, accurate, and submitted in a timely manner to allow for processing through the supply chain in time to meet client requirements. The incumbent contributes to planning for, and resourcing operational requirements in close coordination with all Mission components to ensure successful implementation of mission mandated tasks.

- Manages and coordinates all multifunctional support services requirements between the UN Headquarters, Mission components and other UN and nun-UN entities to ensure efficiency and effectiveness of support services. He/she acts as the principal liaison between the Mission, the Regional Service Centre (Global Service Centre), and the Headquarters as appropriate, for support delivery service matters and co-ordination of day-to-day support services at Mission Headquarters and Sectors/Field Offices. The incumbent implements UNHQ policy and develops mission procedures to ensure support services satisfy UN regulations and rules.

- Initiates the development and implementation of the service delivery work plan, prioritizes and anticipates requirements. He/she implements policies and procedures to facilitate achieving workplan goals.

- Develops and monitors Key Performance Indicators (KPIs) to ensure consistency and improvements in service delivery.

- Conducts overall planning and coordination of logistics support services for deployment of civilian, military and police deployments in all sectors of the Mission. He/she ensures that logistical requirements take account of gender-specific needs. The incumbent acts as work force planner, Hiring Manager and First Reporting Officer for the Service Delivery section and Unit Chiefs respectively. He/she manages and supervises an integrated civilian, military and police mission support organization that is trained, resourced and motivated to meet client requirements in execution of the Mandate. The incumbent participates in the selection of senior military or police staff officers assigned to his/her section.

- Assumes responsibilities of Certifying Officer for the budget allocation to Mission Service Delivery. The incumbent is required to chair or be a member of technical and operational bodies. The incumbent advises senior management (CMS, Head of Military or Police Components or any other relevant civilian Head of Component), on support services management, structures and staffing levels ensuring that they are, at all times, adequate to meet the requirements of the mission support concept.

- Ensures timely and proper management of UN owned assets and contractual services of high financial value under the control of Service Delivery.

- Coordinates budgetary requirements for Service Delivery section, submitting budget performance reports and contributing to Mission overall budget submission in close coordination with Mission Service Chiefs and CMS.

- Provides technical and professional response to Board of Auditors (BOA), Office of Internal Oversight Services (OIOS) audit observations and ensures that agreed observations are implemented in a timely manner.

- Performs other related duties including deputising for CMS as required.

Competencies Professionalism Excellent negotiating and leadership skills; discretion and sound judgement in applying technical expertise to resolve complex and/or sensitive issues; Sound knowledge of support services operations and practices with a particular emphasis on Aviation, surface movement control and transport operations and services in a complex security environment; Ability to develop support services procedures and new programmes; Knowledge of fiscal policies and procedures and ability to apply them in the UN environment; Ability to provide professional technical advice in a broad range of support services areas to managers with a particular emphasis on the delivery of air support and surface transport services in a complex security environment; Knowledge of institutional mandates, policies and guidelines related to Service delivery and seasoned knowledge of the institutions of the UN system. Familiar with the DSS Security Risk Management and Analysis process; Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.

Communication Speaks and writes clearly and effectively. Listens to others, correctly interprets messages from others and responds appropriately. Asks questions to clarify, and exhibits interest in having two-way communication. Tailors language, tone, style and format to match the audience. Demonstrates openness in sharing information and keeping people informed.

Planning and Organizing Develops clear goals that are consistent with agreed strategies. Identifies priority activities and assignments; adjusts priorities as required. Allocates appropriate amount of time and resources for completing work. Foresees risks and allows for contingencies when planning. Monitors and adjusts plans and actions as necessary. Uses time efficiently.

Leadership Serves as a role model that other people want to follow. Empowers others to translate vision into results. Is proactive in developing strategies to accomplish objectives. Establishes and maintains relationships with a broad range of people to understand needs and gain support. Anticipates and resolves conflicts by pursuing mutually agreeable solutions. Drives for change and improvement; does not accept the status quo. Shows the courage to take unpopular stands. Provides leadership and takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work; demonstrates knowledge of strategies and commitment to the goal of gender balance in staffing. Leadership.

Managing Performance Delegates the appropriate responsibility, accountability and decision-making authority. Makes sure that roles, responsibilities and reporting lines are clear to each staff member. Accurately judges the amount of time and resources needed to accomplish a task and matches task to skills. Monitors progress against milestones and deadlines. Regularly discusses performance and provides feedback and coaching to staff. Encourages risk-taking and supports creativity and initiative. Actively supports the development and career aspirations of staff. Appraises performance fairly.

Education Advanced university degree (Master's degree or equivalent) in business administration, engineering, logistics, medical, aviation or related field is required. A first-level university degree in combination with two (2) additional years of qualifying work experience may be accepted in lieu of the advanced university degree.

Work Experience A minimum of ten (10) years of progressively responsible experience in at least three of the logistic service delivery areas: fleet management, air operations, medical services, construction, building management or facilities management, conference services, rations, fuel, or contract management is required.

At least four (4) years of management experience in the area of service delivery, of which at least two (2) years in managing service delivery operations in an international environment is required.

Experience in managing complex service delivery operations in a conflict or post-conflict environment with scarcity of resources is desirable.

Experience in planning, deployment or sustaining field operations is desirable.

Languages English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English (both oral and written) is required. Spanish is the language of Colombia; knowledge of Spanish is desirable.

Assessment Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities.

Rostered applicants are encouraged to apply only if they are interested and available to take up the position at the duty station/s specified in the Job Opening. Applying to this job opening carries an expectation to accept the offer, if selected.

The United Nations Secretariat is committed to achieving 50/50 gender balance and geographical diversity in its staff. Female candidates are strongly encouraged to apply for this position.

Candidates interested to work for the United Nations Verification Mission in Colombia may wish to check out our Realistic Job Preview videos to get an idea of the living and working conditions in different duty stations in Colombia.: https://www.youtube.com/playlist?list=PL-8SCkVjg-e3073SwTDG1VQf1oLTWfUQ4

The United Nations Secretariat maintains rosters of qualified and available candidates to fill anticipated job openings in peacekeeping operations, special political missions, and other field operations.

United Nations Considerations According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process.

The paramount consideration in the appointment, transfer, or promotion of staff shall be the necessity of securing the highest standards of efficiency, competence, and integrity. By accepting an offer of appointment, United Nations staff members are subject to the authority of the Secretary-General and assignment by him or her to any activities or offices of the United Nations in accordance with staff regulation 1.2 (c). In this context, all internationally recruited staff members shall be required to move periodically to discharge new functions within or across duty stations under conditions established by the Secretary-General.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.