Casework Supervisor

Major Responsibilities:

Responsibilities include, but are not limited to:

Core Service Delivery

- Guide the implementation of programs and ensure all core services are completed in a timely manner including the provision of safe, sanitary, and affordable housing for new arrivals. - Assign cases to caseworkers and ensure timely provision of core services including airport pickups, home visits, school enrollment, domestic health assessments, and access to public benefits. - Collaborate with other departments to encourage timely internal and external referrals.

Partnership Building

- Manage relationships with property owners and managers to expand access to sources of affordable housing. - Identify and maintain relationships with local government and community-based organizations with the goal of connecting clients with necessary benefits and services. - Develop and maintain vendor relationships that create budgetary savings and improve efficiency.

Documentation, Reporting and Contract Compliance

- Ensure that case file documentation is maintained in compliance with contract requirements. - Guide the timely implementation of program updates as needed. - Review R&P period reports. - Assist with the preparation for all monitoring visits including IRC, state, and federal agencies. - Monitor program execution to ensure compliance with all funding requirements; communicate program needs to management team.

Staff Supervision and Other Responsibilities

- Cultivate a respectful, supportive, and inclusive environment for team members and clients. - Recruit, train, and manage team in accordance with IRC’s People Manager Standards. - Provide daily oversight of active caseload, maintaining close communication with resettlement staff regarding challenging cases. - Carry out timely, professional interventions to ensure responsive, appropriate, and client-centered service delivery. - Represent IRC in public, professional, and governmental forums as needed. - Other duties as assigned.

Job Requirements:

Education: Bachelor’s degree in social work or related field of study preferred.

Work Experience:

- Minimum of 2 years’ implementing domestic refugee resettlement or similar programs. - Experience supervising, supporting, and training staff strongly preferred. - Experience in program management and responsibility for budget management preferred.

Demonstrated Skills & Competencies:

- Demonstrated ability to promote an organizational culture that reflects IRC’s core values of service, accountability, integrity, and equality. Ability to lead in a way that recognizes that IRC’s work is best accomplished through the true collaboration of individuals from many cultures with a great variety of skills and perspectives. - Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships. - Demonstrated success working and communicating effectively in a multi-cultural environment. - Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively. - Attention to detail and accuracy in work product. - Fluent in English, both spoken and written; proficiency in language(s) spoken by client group is desired. - Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes. - Valid driver’s license and access to a personal, insured vehicle.

Working Environment:

- A combination of standard office environment and ‘field’ time in and around the service delivery area. - May require occasional weekend and/or evening work.

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Professional Standards: The IRC and IRC staff must adhere to the values and principles outlined in IRC Way – Global Standards for Professional Conduct. These are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

Qualifications Update