Casework Program Manager

Overview

Lead casework programs, manage staff, ensure compliance, and oversee budgets.

You have:

• Bachelor's degree in a related field preferred; equivalent experience will be considered.
• Minimum of five years of relevant work experience, with increasing levels of responsibility.
• At least two years of experience managing human service programs, including staff supervision—preferably in casework services.
• Familiarity with federally funded refugee, asylee, or immigrant programs and best practices for promoting client self-sufficiency.
• Proven ability to work effectively in multicultural environments.
• High attention to detail and accuracy.
• Fluent in English (spoken and written); proficiency in Dari and/or Pashto is a plus.
• Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable using digital tools for data entry and research.

Major Responsibilities:

Responsibilities include, but are not limited to:

Staff Management:

- Lead the recruitment, hiring, and onboarding of casework staff. - Ensure staff are managed in alignment with IRC’s People Manager Standards. - Provide leadership and guidance in the delivery of case management services. - Monitor staff caseloads and ensure timely, high-quality service delivery. - Review and verify time and effort reports for accuracy. - Conduct regular performance evaluations and provide constructive feedback. - Support staff development through training and career growth opportunities.

Program Oversight, Financial Management & Compliance:

- Provide financial oversight for all grants within the casework portfolio. - Participate in Budget vs. Actual (BvA) meetings to ensure appropriate spending. - Contribute to the development and submission of grant proposals. - Monitor service delivery to ensure compliance with program standards and donor requirements. - Maintain accurate and up-to-date case files and databases in accordance with IRC policies. - Use IRC’s grant management systems to track deliverables and ensure timely reporting. - Collaborate with the grants team to submit high-quality, timely reports.

Team/Office Participation:

- Maintain regular communication with the Site Director regarding program updates, client outcomes, and compliance issues. - Represent IRC at meetings and events with community stakeholders and partner organizations. - Other duties as assigned.

Job Requirements:

Education: Bachelor’s degree in a related field preferred; equivalent experience will be considered.

Work Experience:

- Minimum of five years of relevant work experience, with increasing levels of responsibility. - At least two years of experience managing human service programs, including staff supervision—preferably in casework services. - Familiarity with federally funded refugee, asylee, or immigrant programs and best practices for promoting client self-sufficiency.

Demonstrated Skills & Competencies:

- Proven ability to work effectively in multicultural environments. - Proven ability to work effectively in multicultural environments. - High attention to detail and accuracy. - Fluent in English (spoken and written); proficiency in Dari and/or Pashto is a plus. - Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable using digital tools for data entry and research.

Working Environment:

- Partial remote, partial in-office work. - May require occasional work out of partner agencies’ offices. - May require occasional weekend and/or evening work.

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles. #LI-6

Qualifications

Apply now

Potential interview questions

Added 1 year ago - Updated 1 year ago - Source: rescue.org