Case Work Intern - Survivor Services
Assist with case work and support services for survivors of torture.
Overview
Assist with case work and support services for survivors of torture.
You have:
- Cultural competency & consideration
- Excellent written & verbal skills
- Proficient with Excel & other Microsoft Office applications
- Self-starter, ability to complete projects with minimal supervision
- Access to reliable, insured vehicle
- Interest in public health, social work, or international studies preferred, but not required
- Computer literacy, database experience preferred
- Ability to take initiative and work independently
- Empathy and open-mindedness across a cultural environment
- Strong organizational skills
- Must be comfortable working with the LGBTQ community and Asylum Seekers
- Level One Fingerprint Clearance
- Covid-19 vaccination
RESPONSIBILITIES: Under the supervision of the Survivors of Services Manager and Survivors of Torture (SOT) & Services to Afghan Survivors Impacted by Combat (SASIC) Caseworkers, interns will assist with the following:
- Learn how to provide trauma informed and victim centered services to vulnerable refugees and immigrants that have experienced significant trauma;
- Provide direct service to clients through one-on-one interactions (in office and home visits);
- Provide training for the clients including cultural orientation, transportation, life skills, job readiness training, banking, budgeting classes and client rights and responsibilities;
- Assist clients with connecting to community resources (including: food banks, libraries, shelters, etc.);
- Coordinate individual appointment logistics with health or social providers;
- Provide transportation for client appointments, as needed;
- Collaborate with IRC staff and community partners to enhance activities and supplement services to clients;
- Assist with facilitating psycho-social support groups when needed;
- Research other community resources and continue to expand the resource lists;
- Document all activities in case notes and send weekly client reports;
- Input client data in tracking systems;
- Other relevant program support duties, as assigned.
- LEARNING OUTCOMES
- Understand Humanitarian Crisis Response and Recovery
- Learn Humanitarian Policy and Advocacy
- Strengthen Cultural Competence in Crisis Response
- Develop Practical Problem-Solving and Critical Thinking Skills
- Client Assessment and Case Management
- Cultural Competence and Ethical Decision-Making
- Communication Skills
- Professional Development and Self-Care
- Community Engagement and Advocacy
Qualifications REQUIREMENTS:
- Cultural competency & consideration
- Excellent written & verbal skills
- Proficient with Excel & other Microsoft Office applications
- Self-starter, ability to complete projects with minimal supervision
- Access to reliable, insured vehicle
- Interest in public health, social work, or international studies preferred, but not required
- Computer literacy, data base experience preferred - Ability to take initiative and work independently
- Empathy and open mindedness across-cultural environment
- Strong organizational skills
- Must be comfortable working with the LGBTQ community and Asylum Seekers
- Level One Fingerprint Clearance - Covid-19 vaccination
CLEARANCES:
All offers are contingent on successfully passing background and criminal history checks as required by federal and state law or by IRC policy.
COMMITMENT:
- Fall: Minimum of 15 hrs/wk for 14 weeks
- Availability during IRC business hours (M-F, 9:00am-5:00pm)
- Preference given to applicants able to make a multi-term commitment.
Please note this is an unpaid position at the IRC Phoenix (Glendale) office.
This position reports to the Survivors Services Manager
Potential interview questions
| Describe a time you demonstrated cultural competency in your work or studies. | This question assesses the candidate's understanding and application of cultural sensitivity. | Share an experience where you interacted with individuals from different backgrounds and how you adapted. |
| How do you prioritize tasks when working independently on a project? | This question evaluates time management and organizational skills under minimal supervision. | Pro members can see the explanation. |
| What steps would you take to assist a client feeling overwhelmed by their circumstances? | Pro members can see the explanation. | Pro members can see the explanation. |
| Can you give an example of how you have worked collaboratively with others in a community service setting? | Pro members can see the explanation. | Pro members can see the explanation. |
| What experience do you have that makes you prepared to support clients in a trauma-informed manner? | Pro members can see the explanation. | Pro members can see the explanation. |
| How would you approach documenting client interactions effectively? | Pro members can see the explanation. | Pro members can see the explanation. |
| What role do you think community resources play in supporting vulnerable individuals? | Pro members can see the explanation. | Pro members can see the explanation. |
| How do you maintain professional boundaries while working with clients from marginalized communities? | Pro members can see the explanation. | Pro members can see the explanation. |