Capacity building and Training Partnerships Analyst

Contract

This is a IPSA-9 contract. This kind of contract is known as International Personnel Services Agreement. It is normally internationally recruited only. It usually requires 2 years of experience, depending on education. More about IPSA-9 contracts.

Background

Instructions to Applicants: Click on the "Apply now" button. Input your information in the appropriate Sections: personal information, language proficiency, education, resume and motivation. Upon completion of the first page, please hit "submit application" tab at the end of the page. Please ensure that CV or P11 and the Cover letter are combined in one file.

The following documents shall be required from the applicants:

Personal CV or P11, indicating all past positions held and their main underlying functions, their durations (month/year), the qualifications, as well as the contact details (email and telephone number) of the Candidate, and at least three (3) the most recent professional references of previous supervisors. References may also include peers.

A cover letter (maximum length: 1 page) indicating why the candidate considers him-/herself to be suitable for the position.

Travel:

This is a home-based position. UNCDF will cover the cost of travel of the individual to the duty station, as well as their return to their home upon completion of their services in case of reassignment to different duty station.

The individual is expected to travel sporadically in performing work functions. All travel costs will be covered directly by UNCDF, following UNCDF/UN’s rules and regulations.

Office/Unit/Project Description

The UN Capital Development Fund (UNCDF) makes public and private finance work for the poor in the world’s 47 least developed countries. With its capital mandate and instruments, UNCDF offers “last mile” finance models that unlock public and private resources, especially at the domestic level, to reduce poverty and support local economic development. UNCDF’s financing models work through two channels: financial inclusion that expands the opportunities for individuals, households, and small businesses to participate in the local economy, providing them with the tools they need to climb out of poverty and manage their financial lives; and by showing how localized investments—through fiscal decentralization, innovative municipal finance, and structured project finance—can drive public and private funding that underpins local economic expansion and sustainable development.

By strengthening how finance works for poor people at the household, small enterprise, and local infrastructure levels, UNCDF contributes to SDG 1 on eradicating poverty and SDG 17 on the means of implementation. By identifying those market segments where innovative financing models can have transformational impact in helping to reach the last mile and address exclusion and inequalities of access, UNCDF contributes to a number of different SDGs.

Digital economies:

UNCDF manages initiatives to develop inclusive digital finance ecosystems which offer a wide range of financial services specially for low-income vulnerable communities. Specifically, UNCDF provides a mix of policy, technical and financial support to a range of government and private sector actors in each country, as well as invests in research and other public goods to benefit all market actors. By supporting the development of digital finance ecosystem in these countries, UNCDF aims to increase the financial security of low income and rural households through access to appropriate, affordable and secure means to receive, manage and save money.

Recently, UNCDF has formulated its strategy ‘Leaving no one behind in the digital era’ based on over a decade of experience in digital finance in Africa, Asia and the Pacific. UNCDF recognizes that reaching the full potential of digital financial inclusion aligns with the vision of promoting digital economies that leave no one behind. The vision of UNCDF is to empower millions of people by 2024 to use services daily that leverage innovation and technology and contribute to the SDGs. UNCDF will apply a market development approach and continuously seek to address underlying market dysfunctions. For more information, please see:

https://www.uncdf.org/article/4567/uncdf-launches-digital-economy-strategy-leaving-no-one-behind-in-the-digital-era

Enabling policy and regulation:

UNCDF has been working with national governments to improve access to financial services for over 25 years. In the last decade, we have focused specifically on the role that digital technologies play in accelerating usage of financial services by low-income people. In our role as a technical assistance provider and neutral broker, UNCDF works closely with global and national partners to build capacity and support governments to engage with industry to facilitate solutions to key market constraints at the local and regional level. For more information, please see: https://policyaccelerator.uncdf.org/.

Institutional Arrangement

The Capacity Building and Training Partnerships Analyst, IPSA-9, will join the PA Project team and will contribute to the effective delivery of the programme’s activities, reporting to the Policy Lead, P-4 and in close collaboration with other PA and UNCDF colleagues across the regions.

This position will be initially home-based.

Duties and Responsibilities

Scope of Work

Capacity building and Training Partnerships Analyst, IPSA-9, is responsible for managing high-level training partnerships and the day-to-day administration of capacity building programs for the Policy Accelerator (PA) project. The Analyst will work with partners to design and manage the full training lifecycle with strong attention to providing impeccable customer service, ensuring high quality of content and content delivery, and building sustainable administrative systems.

This person will work under the direct supervision of the Policy Lead, and in close collaboration with the Agile Delivery Specialist. She/he will also work regularly with Policy Accelerator team members, both at country and regional level. She/her will contribute to and implement systems for recruitment, enrolment, content delivery, tracking, customer service, quality control, and results management.

Summary of key functions:

• Manage relationships with training partners, including academic institutions and online training providers, among others.
• Manage relationships with applicants and participants at all stages of the training lifecycle
• Ensure high quality of content and content delivery during trainings.
• Support the technical field teams to develop and support pipeline of candidates and participants.

Relationship management with training partners

• Define roles and responsibilities with training partners
• Work closely with partners at every stage of the training lifecycle (procurement, selection, program design, implementation, and review)
• Be responsive and creative when addressing partner concerns / requirements
• Identify opportunities for deeper or more strategic collaboration aligned with PA policy change priorities.

Recruitment / Assessment

• Develop systems for field teams to identify and support candidate applications
• Design assessment framework for applicants
• Provide positive and responsive customer experience from interest through selection
• Add applicants to PA’s CRM
• Manage all aspects of customer support and applicant communication

Enrolment / Participation / Alumni experience

• Design a smooth handover process to training partners
• Manage -- with support from the Agile Delivery Specialist and the Web Developer -- the design and implementation of digital tools and platforms that facilitate enrolment and alumni experience
• Continue to provide customer service support as needed
• Develop, in collaboration with PA team members, an engagement plan for participants and alumni
• Identify opportunity to align PA materials (existing or new) with training programs and work with PA accelerator team and partners to incorporate them into the training.

Quality control and results measurement

• Ensure adherence to funding requirements and quality of delivery
• Advise and support on PA toolkit improvement
• Work with partners to assess 1) Learning, and 2) Overall experience of participations.

Competencies

UN CORE VALUES AND COMPETENCIES

Professionalism: Shows pride in work and achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

Communication:Speaks and writes clearly and effectively; Listens to others, correctly interprets messages from others and responds appropriately; Asks questions to clarify and exhibits interest in having two-way communication; Tailors language, tone, style and format to match the audience; Demonstrates openness in sharing information and keeping people informed.

Client Orientation: Considers all those to whom services are provided to be "clients " and seeks to see things from clients' point of view; Establishes and maintains productive partnerships with clients by gaining their trust and respect; Identifies clients' needs and matches them to appropriate solutions; Monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems; Keeps clients informed of progress or setbacks in projects; Meets timeline for delivery of products or services to client.

Required Skills and Experience

Min. Academic Education

• Master’s degree preferred but a Bachelor’s degree in international relations, policy, diplomacy or related discipline with an additional three years of experience could also meet this requirement

Min. years of relevant Work experience

• At least two (2) years of progressive relevant work experience in the field of by-application training program management, preferably in a university setting or related field is mandatory.
• Demonstrated experience delivering trainings on financial inclusion is mandatory.
• Proven experience collaborating with partners to provide trainings is required.
• Proven experience managing grants and related reporting is required.
• Proven experience marketing training programs is preferable.
• Experience working with international organisations is preferable.
• Experience working with partners or organisations in Africa is preferable.

Required skills and competencies

• Knowledge of the digital economy, digital financial inclusion, regulatory issues relevant to the donor community or the development field.
• Excellent facilitator and presenter.
• Excellent computer skills and ability to use software and other relevant applications.

Desired additional skills and competencies

• Strong ability to communicate and function effectively in an international and multicultural environment.
• Strong writing and editing skills.
• Ability to translate complex technical ideas to a non-technical audience.
• Excellent interpersonal, teamwork and organisational skills.

Required Language(s) (at working level)

• Excellent speaking and writing skills in English is mandatory.
• Communication skills in Arabic, French, and other languages spoken in Africa will be considered a distinct advantage.