Business Support Associate - Operational Information Management SSA -L6

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WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The United Nations World Food Programme is the world’s largest humanitarian organization, saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity for people recovering from conflict, disasters and the impact of climate change. Food assistance extends well beyond the traditional view of “food aid” as transfers of food commodities to hungry people.

It seeks not only to save lives and protect livelihoods in the short term, but also to combat the root causes of hunger in the medium and long term for a world with zero hunger.

ORGANIZATIONAL CONTEXT

These jobs are found in Country Offices (COs), Regional Bureaux (RBs), and Headquarters (HQ). Job holders performing front office management functions typically report to the Division Director or Country Directors. In cases where these positions support a specific business stream, the reporting line may be to the Head of Unit or Chief. At this level job holders are expected to demonstrate responsibility and initiative to respond independently to queries with only general guidance. They have responsibility for undertaking specialised business support work, such as organisation and coordination of work. There is a requirement to use judgment in dealing with unforeseen problems on a daily basis. Job holders are expected to manage resources, and coach and/or coordinate a team of support staff.

WHY WORK AT WFP?

SAVING & CHANGING LIVES ❤ Make a difference, the world will notice. We are driven by our mission to fight world hunger and feed people’s dreams of a brighter future.

GLOBAL COMMUNITY 🌍 Build bridges that unite people across the world. Being part of a global, diverse and multicultural community like WFP, will continuously expose you to new ideas and perspectives. How we deliver our mission in a deep respect for personal and cultural differences and close collaboration between every member of our global team, will certainly enrich your experience and knowledge on so many levels.

UNLIMITED POSSIBILITIES 💡 Unlock possibilities you never thought you'd find. WFP goes anywhere it is needed and does whatever it takes to get the job done.

LIFE-CHANGING EXPERIENCE ⭐ Reach beyond yourself and discover your true potential. WFP offers the kind of life-changing experiences you’re unlikely to find in many other organizations.

Join us to make a difference. Watch this video to know more about us!! Link: https://www.youtube.com/watch?v=3mzGbaRAhz8&feature=youtu.be

JOB PURPOSE

To support Operational Information Management and Performance Reporting (OIM & PR) activities for WFP Egypt’s Sudan Crisis response efforts and other related OIM/CAM unit requests, as needed.

KEY ACCOUNTABILITIES (not all-inclusive)

1. Coordinate the collation, analysis, and clearance of the ‘Essential Elements of Information’, for the development of regular situation reports to facilitate access to timely and accurate information used at country, regional and corporate levels.

2. Coordinate and deliver on WFP reporting requirements for inter-agency/intersectoral reporting with other UN agencies as well as regular corporate reports for other Country Office operations.

3. Development and design of factsheets, briefs, and infographics, as needed, for various audiences.

4. Conduct data analysis and support the development/maintenance of a dashboard presenting information related to various technical aspects of the operation

5. Support staff in assigned areas to ensure that standard OIM & PR procedures and templates are followed to drive the quality, consistency, and standardization of information management and performance reporting throughout the crisis response

6. Regularly assess and propose creative initiatives for developing improved, streamlined, and harmonized OIM & PR products serving the various needs of technical units

7. Monitor the efficiency of established OIM/reporting systems and cycles and propose improvements or use of innovative tools when needed.

8. Support in responding to any ad hoc requests on information/communication related to the crisis response and the Country Office’s regular operations.

STANDARD MINIMUM QUALIFICATIONS

Education: University degree in Political Science, Economics, Statistics, Information Management or Journalism, Business Management, Social Sciences or another relevant field.

Experience Knowledge & Skills: Six or more years of postgraduate work experience in a relevant field of work, with a background and interest in international humanitarian development. Languages: Fluency in both oral and written Arabic & English.

Knowledge & Skills:

1. Sound theoretical understanding of OIM concepts and principles with a broad knowledge of best practices, techniques, and processes.

2. Analytical skills with the ability to analyze and interpret information and draw out the key messages.

Strong oral and written communication skills, able to clearly articulate insights to stakeholders in WFP.

4. Knowledge of common business principals and processes and the ability to quickly assimilate UN/WFP-specific processes and systems.

5. Good knowledge of dashboard development tools.

6. Strong IT skills, especially with design and data visualization software.

7. Excellent time management and organizational skills.

8. Familiarity with design software and technologies (such as InDesign, Illustrator, Dreamweaver, and Photoshop).

9. A keen eye for aesthetics and details.

10. Excellent communication skills.

11. Ability to work methodically and meet deadlines.

4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

• Understand and communicate the Strategic Objectives: Coaches team in the most effective ways to communicate WFP’s Strategic Objectives to WFP team and partners in the field.
• Be a force for positive change: Implements new methods or tools to improve team’s work processes and productivity.
• Make the mission inspiring to our team: Maps team’s activities and tasks to specific successes in beneficiary communities to showcase positive impact.
• Make our mission visible in everyday actions: Explains to teammates how each unit contributes to the overall WFP mission.

People

• Look for ways to strengthen people's skills: Identifies skill development opportunities such as training modules or on-the-job experiences for self, colleagues and direct reports.
• Create an inclusive culture: Facilitates team building activities to build rapport in own unit.
• Be a coach & provide constructive feedback: Facilitates the pairing of junior colleagues with coaches within own team.
• Create an “I will”/”We will” spirit: Proactively anticipates potential challenges and develops mitigation plans to ensure that team meets goals and targets.

Performance

• Encourage innovation & creative solutions: Identifies opportunities to be creative in own work and to help team be more innovative and accurate in their respective tasks and areas of work.
• Focus on getting results: Monitors team’s deliverables and provides feedback to ensure outcomes are delivered consistently and accurately.
• Make commitments and make good on commitments: Provides accurate guidance to team on expected responsibilities and tasks, whilst also upholding own commitment to the team.
• Be Decisive: Sets an example and provides guidance to junior team members on when to escalate issues when faced with challenging issues in the workplace or in the field.

Partnership

• Connect and share across WFP units: Facilitates partnerships with other WFP units to accomplish missions in the field.
• Build strong external partnerships: Sets an example and provides guidance to team on how to build relationships with external partners.
• Be politically agile & adaptable: Articulates to colleagues or direct reports the value of contributing to other WFP teams and agency partnerships in fulfilling WFP’s goals and objectives.
• Be clear about the value WFP brings to partnerships: Organizes, monitors, and prioritizes own and team’s efforts to ensure that they will fulfill the needs of internal and external partners.

TERMS AND CONDITIONS

Duration of Contract: 11 months

Net Salary Per month: As per the WFP salary scale for Service contracts & Special Service Agreements

Medical insurance: The Medical insurance coverage will be granted by WFP (cost is shared between the contractor and WFP)

Death and Disability: SSA holders must be covered for service incurred disability/injury/death, at no cost.

Working hours: 5 days a week (Sunday to Thursday), 8 hours per day.

DEADLINE FOR APPLICATIONS

Deadline for submitting the online applications will be on the 15th of October 2023

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WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.