The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

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ORGANIZATIONAL CONTEXT

The World Food Programme, the leading humanitarian organization fighting hunger worldwide and the 2020 Nobel Peace Prize Laureate reopened offices in Iran in 1987. Since then, the organization has played a crucial role in supporting Afghan and Iraqi asylum seekers residing in the country. Iran currently hosts one of the world’s largest and protracted urban refugee situations in the world.

WFP Iran country office supports 31,000 most vulnerable refugees residing in 20 settlements in 13 provinces in Iran through providing food assistance (in-kind and cash); school snacks to boys and girls at primary and junior high schools, incentive for girls education at primary and junior high schools and capacity strengthening activities to improve livelihoods and food security of the most vulnerable refugees in settlements.

Although WFP’s intervention in Iran is focused mainly on assisting refugees, the organization has the operational capacity to support the Government and people of Iran in an emergency response should the need be felt in case of a major natural disaster that would exacerbate the capacity of the Government to respond.

JOB PURPOSE

To deliver standard business support processes for a specific professional area of work, to facilitate effective IT service delivery.

This role will report to the Head of Admin Unit.

KEY ACCOUNTABILITIES (not all-inclusive)

Carry-out system and equipment maintenance tasks, such as back-up system data and system protection, to ensure they are running effectively and enable easy and efficient use.
Undertake basic monitoring and troubleshooting of server systems to ensure a consistent delivery of IT services to staff.
Respond to basic queries about technology and systems to support the correct application of technology.
Receive and inspect all incoming assets and report discrepancies in IT materials inventory to senior colleagues to ensure materials are effectively tracked.
Perform basic beta testing and support the roll out of new versions of centrally supported software to ensure software is operational for WFP staff.
Ensure information is up to date and accurate within inventories, databases, websites, and archives in order to support senior officers in managing these systems.
With direction from senior colleagues, collate information to be included in standard material such as training documentation and web content, to contribute to the availability of information about services and products.
Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.
Respond to queries and escalate where appropriate, in order to provide a timely and accurate service to clients.
Support processing and managing routine administrative and financial tasks in various functional areas, to contribute to the effective and timely management of resources.
Provide revision and proof-reading services for standard documents, to contribute to the development of accurate documentation.
Take responsibility for the maintenance of set standard systems and files, to ensure information is accurate and readily available for the function.
Identify simple discrepancies in statistics and data, such as missing information, and report to senior staff in order to support clients to deliver their work.
Take responsibility for data integrity to facilitate availability of accurate information in corporate systems.
Work with a variety of individuals, taking on feedback where appropriate to assist in business support delivery for staff.

STANDARD MINIMUM QUALIFICATIONS

Education: Completion of secondary school education. A bachelor’s degree in IT related field is desirable. Experience: Four or more years of progressively responsible work experience in IT with experience in general administrative work.

Knowledge & Skills:

• Proficient in the use of office equipment and computer software packages, such as Microsoft Word. • Knowledge of work routines and methods in order to complete processes under minimal supervision. • Uses tact and courtesy to give and receive information to a wide range of individuals. • Ability to identify data discrepancies and rectify problems requiring attention. • Ability to offer guidance or basic on-the-job training to more junior staff.

Language:

Fluency in both oral and written communication in both English and Farsi.

TERMS AND CONDITIONS

JOB TITLE: BUSINESS SUPPORT (IT/ADMIN) TYPE & LEVEL OF CONTRACT: SERVICE CONTRACT/SC4 DURATION & START DATE: 1 YEAR - RENEWABLE DUTY STATION (CITY, COUNTRY): TEHRAN, IRAN REPORTS TO: HEAD OF ADMINISTRATION UNIT

DEADLINE FOR APPLICATIONS

Interested candidates are invited to apply online not later than Tuesday, 27 September 2022.

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All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

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Added 1 year ago - Updated 1 year ago - Source: wfp.org