Business Intelligence Officer (NO/A FTA) Santiago, Chile

Contract

This is a NO-1 contract. This kind of contract is known as National Professional Officers. It is normally only for nationals. It's a staff contract. More about NO-1 contracts.

The fundamental mission of UNICEF is to promote the rights of every child, everywhere, in everything the organization does — in programs, in advocacy and in operations. The equity strategy, emphasizing the most disadvantaged and excluded children and families, translates this commitment to children’s rights into action. For UNICEF, equity means that all children have an opportunity to survive, develop and reach their full potential, without discrimination, bias or favoritism. To the degree that any child has an unequal chance in life — in its social, political, economic, civic and cultural dimensions — her or his rights are violated. There is growing evidence that investing in the health, education and protection of a society’s most disadvantaged citizens — addressing inequity — not only will give all children the opportunity to fulfill their potential but also will lead to sustained growth and stability of countries. This is why the focus on equity is so vital. It accelerates progress towards realizing the human rights of all children, which is the universal mandate of UNICEF, as outlined by the Convention on the Rights of the Child, while also supporting the equitable development of nations.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up. Working for UNICEF

For every child, passion

Under the supervision and leadership of the Fundraising Chief, the Business Intelligence Officer will be in charge of carrying out thorough research and analysis, in order to have a better understanding of the market, our donors and the effectiveness of the different fundraising strategies, while supervising the processing of accurate and timely data and ensuring the integrity and consistency of the data in the different systems used by UNICEF.

How can you make a difference?

Manage and perform data analysis and reporting and other relevant activities in support of optimizing fundraising opportunities and income, including making recommendations based on the results of ongoing analysis

• Develops sophisticated processes of data analysis and monitoring, to better understand the market, our donors and potential donors, and the fundraising strategies to support decision making.
• Develops accurate and specific reports and analysis of the market and the Chile CO fundraising operation, looking for possible threats or opportunities and gives recommendations to other decision-makers, such as the Fundraising Chief and the Individual Donors Specialist, among others.
• Performs market research and analysis.
• Develops complex reports and analysis of the donors and potential donors behavior and interaction with UNICEF, tailoring campaigns and programmers to the right donor segment, achieving higher profitability and developing long-term donor relationships.
• Proactively investigates and interrogates data to identify trends, opportunities and issues to advise the other decision-makers on ways to increase donor performance and profitability.
• Defines specific reports on campaign performance to help decision-making and investment opportunities.

Responsible for maintenance and development of data structures, dimensions and models to facilitate constant improvements in analysis and insights leading to more informed decision making

• Defines and coordinates the implementation of database uploading & maintenance criteria and security and confidentiality procedures, as well as a periodical database reporting to audit database integrity, correcting inconsistencies and making improvements where needed.
• Maintain database integrity by managing the integrity of donor and donation payment data and ongoing development and implementation of the CRM
• Ensures the adequate exportation and importation of donors’ records between UNICEF systems and selected suppliers and platforms, supervising the DataBase Assistant in the process to ensure the maintenance of clean and consistent data, and controls the segmentation of data according to the specific needs of the area.

Supervises that all banking and collecting processes are delivered on time and are maximizing the monthly collection of donations.

• Supervises the charges of donors’ contributions and the importation and exportation from and to the database and the banking systems and ensures that the banking processes calendar is updated.
• Monitors the bank processing success rate and reports to the Fundraising Chief and the Individuals Donors Specialist weekly. Implements improvements in the processes to maximize the success rates in monthly payment processes.
• Manage and perform the analysis of collected donor data and information and preparation of monitoring progress reports; draft changes in PFP work plans relevant to acquiring individual donors and the identification of required budget, supplies and equipment.

Leads the optimization, integration and automation of PFP processes and new technology development, ensuring consistency of the data.

• Supervises the Business Intelligence team, focused on delivering fundraising results according to the work plan.
• Promotes a “continuous improvement” culture throughout the entire Business Intelligence area and with partners.
• Provides effective leadership, including guidance for the development of an annual work plan, and timely annual performance appraisals and mid-year reviews.
• Maintains a healthy, respectful work environment within the Business Intelligence area.
• Cross-functional coordination
• Coordination and collaboration with other areas.
• Encourage and nurture an appropriate, fluent and effective bond with PFP officer and counterparts’ leaders, to access to key data.

This position will help the expansion of the Fundraising operation in the following ways:

• Developing more sophisticated processes of data analysis and monitoring, that will help better understand the Fundraising Operation and decision making.
• Integrating the different systems and ensuring consistency of the data.
• Developing better and more accurate reports and analysis of the market and the Chile CO fundraising operation, looking for possible threats or opportunities.

To qualify as an advocate for every child you will have…

• University Degree in Systems, Engineering, Marketing Analysis, Information Technology or any other related field relevant to the post.
• A minimum of two years of professional relevant experience in the field of business intelligence and data analysis, data management, and process management. Preferably in a fundraising environment.
• Experience with Salesforce and/or other donor management systems will be a preference. Proven Expertise in reports / analytical / data visualization packages such as PowerBI, Tableau, Cognos, etc. Fluent in MS SQL, Advanced MS Excel user (Graphics, Pivot Tables, Advance Functions, Integration with other Databases, VBA, Macros and automation), Database: SSRS, MS SQL Report Builder, SQL Integration Services, Email Marketing Software (MailChimp, Constant Contact or similar)
• Developing country work experience and/or familiarity with emergency is considered an asset.
• Fluency in Spanish and English is required.
• For this position, Chilean nationality is required. National Professional Officers are nationals of the country in which they are serving, and their functions must have a national context, i.e. functions that require national experience or knowledge of the national language, culture, institutions, and systems.

For every Child, you demonstrate...

UNICEF's values of Care, Respect, Integrity, Trust, and Accountability (CRITA) and core competencies in Communication, Working with People and Drive for Results.

The UNICEF competencies required for this post are...

• Formulating Strategies and Concepts (L1)
• Relating and Networking (L2)
• Analyzing (L1)
• Persuading and Influencing (L2)
• Entrepreneurial Thinking (L1)

To view our competency framework, please visit here.

Click here to learn more about UNICEF’s values and competencies.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credentials (s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

Mobility is a condition of international professional employment with UNICEF and an underlying premise of the international civil service.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

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