Benefits Coordinator
Provide comprehensive services related to public benefits for clients
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Overview
Provide comprehensive services related to public benefits for clients
You have:
- Bachelor’s degree in social work or related field of study preferred.
- Minimum of 2 years’ relevant professional experience in human services field required; experience working with refugee and/or immigrant populations strongly preferred.
- Fluent in English, both spoken and written; proficiency in Dari, Farsi, Pashto, Arabic, Swahili, Kinyarwanda, Spanish, Burmese, and Rohingya desired.
- Valid driver’s license and access to a personal, insured vehicle required.
- Must possess or be eligible to receive a fingerprint clearance card in accordance with Arizona State Law.
The Benefits Coordinator will provide comprehensive services related to public benefits, including SNAP and Medicaid, cash assistance, Supplemental Security Income (SSI), Women, Children, Infant (WIC) program ensuring clients are enrolled based on their eligibility within the required time frames, as required by the Reception and Placement (R&P) Cooperative Agreement. This role involves close collaboration with the caseworkers, employment specialists, the Department of Economic Security (DES), and other local stakeholders.
Major Responsibilities:
Client Services:
• Provide comprehensive support to IRC clients enrolling in SNAP, Medicaid, cash assistance, SSI, and WIC programs, based on their eligibility.
• Review benefit applications for accuracy,
• Prepare and conduct enrollment meetings, ensuring clients understand their rights and responsibilities regarding benefits.
• Ensure timely enrollment in public benefits to meet all deadlines as required by the R&P Cooperative Agreement.
• Conduct monthly check-ins to assess client needs and track ongoing eligibility for benefits.
• Prepare enrollment packages and case closure documentation in compliance with policies and procedures.
• Maintain accurate documentation of client interactions and ensure timely submission of all reports, as needed.
Coordination:
• Collaborate closely with caseworkers and employment specialists to support clients in accessing public benefits.
• Attend DES meetings to coordinate with stakeholders, including quarterly consultations and training events.
• Communicate trends in resettlement and client needs to leadership, DES and other service providers.
• Stay informed about regulations governing public assistance programs and related benefits to provide accurate guidance to clients.
Key Working Relationships:
Position Reports to: Resettlement Manager
Position directly supervises: Interns and volunteers, assigned
Indirect Reporting:
Other Internal and/or external contacts:
Internal: IRC staff, interns and volunteers
External: Community partners, sub-grantees, stakeholder partners, state refugee health coordinator, DES, DCS, medical providers
Job Requirements:
Education: Bachelor’s degree in social work or related field of study preferred.
Work Experience:
• Relevant professional experience in human services field required; minimum of 2 years’ experience strongly preferred.
• Experience working with refugee and/or immigrant populations strongly preferred.
Demonstrated Skills & Competencies:
• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
• Attention to detail and accuracy in work product.
• Fluent in English, both spoken and written; proficiency in language(s) spoken by IRC’s clients is desired; including Dari, Farsi, and/or Pashto, Arabic, Swahili, Kinyarwanda, Spanish, Burmese and Rohingya.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research and problem-solving purposes.
• Valid driver’s license and access to a personal, insured vehicle.
• In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.
Working Environment:
• A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
• May require occasional weekend and/or evening work.
Compensation:
Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
US Benefits:
The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.
In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12 month time period.
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Qualifications
Potential interview questions
| Can you describe a time when you successfully helped a client navigate a complex benefits system? | This question assesses your problem-solving skills and ability to assist clients effectively. | Share a specific example that highlights your role in resolving the client's issue. |
| How do you prioritize your tasks when managing multiple client cases? | This question evaluates your time management and organizational skills. | Pro members can see the explanation. |
| What strategies do you use for building relationships with stakeholders in your work? | Pro members can see the explanation. | Pro members can see the explanation. |
| Describe how you stay informed about changes in regulations affecting public assistance programs. | Pro members can see the explanation. | Pro members can see the explanation. |
| Have you ever had to deal with a challenging client? How did you handle the situation? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 1 year ago
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Updated 1 year ago
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Source:
rescue.org
