Asylum Resource & Referral Coordinator

Major Responsibilities:

Responsibilities include, but are not limited to:

Community Outreach

- Lead IRC Florida’s efforts to work with community partners to map available services, with the goal of welcoming newly arrived asylum seekers and migrants with dignity - Identify and develop partnerships to expand and improve the quality of referrals for clients - Collaborate with partners on joint activities, including information workshops and collaborative events providing a range of services - Coordinate outreach to clients with colleagues in other departments to ensure the widest possible range of newly arrived clients are aware of services - Cultivate and maintain partnerships and communication channels with community organizations, service providers, local government entities, and faith-based groups - Attend partner network/coalition meetings as needed and represent IRC at Florida meetings and events in the community, including by giving presentations and orientations to community members, clients, and partners; this includes timely communication, scheduling appointments, organizing and supporting events, and conducting outreach - Assist coordination of in-kind donation drives with IRC staff and volunteer groups as needed

Direct Client Services

- Provide resources and referrals to clients, both individually and at group workshop events - Conduct intake to identify clients’ top needs and make referrals to appropriate local providers - Provide basic legal information and orientation with the goal of ensuring clients understand the next steps in their process, how to seek and what to expect from legal counsel, and how to seek further information about their legal case - Coordinate provision of direct assistance such as cash cards - Follow up with partners to assess effectiveness of referrals - Seek consultations with supervisor and or Technical Unit colleagues to ensure quality of program delivery, especially regarding referral and triage procedures for complex cases - Maintain strict client confidentiality and observe all other ethical practices and obligations - Collaborate with colleagues in the IRC offices in Florida specifically as well as other IRC offices across the US providing welcoming and reception activities, and work with Technical Units to ensure joint strategy, including but not limited to participating in Technical Unit led trainings and calls - Manage, onboard, and supervise staff, interns, and volunteers as needed

Grant Management & Reporting

- Work with the Deputy Director of Florida, other IRC staff, and partner organizations to support accurate and timely completion of all program reports as required by funding sources, headquarters, and other partners. - Record and track monthly and quarterly performance and ensure all client work is appropriately documented.

- Other duties as assigned.

Job Requirements:

Education: Bachelor’s degree in social work, migration studies, legal studies, or related field of study preferred. Please note that relevant work and lived experience can be a substitute for degree.

Work Experience:

- Relevant professional experience in non-profit or social service organization setting focused on immigrant rights is required; minimum of 3 years’ experience strongly preferred. - Two years of experience managing or coordinating a project and/or providing critical operational support to a project or program highly desired.

Demonstrated Skills & Competencies:

- Deep commitment to serving communities across immigration statuses facing multiple obstacles and vulnerabilities. - Demonstrated success working and communicating effectively across lines of difference with respect to race, gender, ethnicity, language, religion and age. - Lived experience as a refugee or immigrant is highly desired; in lieu of lived experience, experience working with refugees and/or immigrants, in particular with individuals and communities across immigration statuses. - Commitment to anti-racism and ongoing learning. - Expert communication skills in English (written and verbal) with a demonstrated ability to synthesize complex materials and technical topics into key learnings and insights for non-experts, in a cross-cultural environment. - Strong relationship building, diplomacy, and networking skills; ability to cultivate and strengthen internal and external relationships with stakeholders. - Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties and manage time effectively. - Ability to follow strict guidelines of client confidentiality and safeguarding. - Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes. - Valid driver’s license and access to a personal, insured vehicle.

Language Skills:

- Fluency in at least one commonly spoken client language, such as Spanish, Haitian Creole, or Indigenous languages spoken in Mexico or Central America highly desired.

Working Environment:

- A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities. - Occasional domestic (non-local) travel required; up to 10%. - May require occasional weekend and/or evening work.

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirement.

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions. All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

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Qualifications Update