Associate Quality Control and Training Officer

Contract

This is a P-2 contract. This kind of contract is known as Professional and Director staff. It is normally internationally recruited only. It's a staff contract. It usually requires 2 years of experience, depending on education.

Salary

The salary for this job should be between 108,691 USD and 147,629 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

IMPORTANT NOTICE REGARDING APPLICATION DEADLINE: please note that the deadline for applications is indicated in local time as per the time zone of the applicant’s location.

This post is a limited-term fixed-term post.

1. Organizational Context

a. Organizational Setting

The post is located in the Operations Service of The Hague Registry, Brands and Designs Sector. The Operations Service is responsible for receiving, processing and registering international design applications and other transactions related to the administration of the various Acts of the Hague Agreement.

b. Purpose Statement

The incumbent, as Associate Quality Control and Training Officer will contribute to the development and maintenance of the Hague Quality Management Framework and the Hague Training Management Framework with a view to facilitating their sustainability, supervising their implementation and assessing their outcome. The role of the Associate Quality Control and Training Officer is to assist the Head of the Operations Service with quality control and training activities.

c. Reporting Lines

The incumbent works under the supervision of the Head of the Operations Service.

2. Duties and Responsibilities

The incumbent will perform the following principal duties:

a. Perform quality control of international industrial design examination and the review of compliance with established legal and quality standards;

b. Collect and document quality metrics at the individual and team level, and produce statistical reports for the Head of Service;

c. Provide preliminary analysis of examiner production to identify potential knowledge and skill gaps, and make recommendations to the Head of Service on appropriate corrective or preventive measures;

d. Provide assistance in developing training activities, plans and materials for examiners, staff of the Hague Registry, and external stakeholders such as Offices, users, and industry associations by providing guidance and inputs;

e. Participate in consultation and communication mechanisms with Offices, users, and industry associations;

f. Liaise and coordinate with all units of the Hague Registry, including Legal Division, Information and Promotion Division, and Information Systems Division in the execution of quality and training activities; and

g. Perform other related tasks as required.

3. Requirements

Education (Essential)

First-level university degree in law, business administration, management or other related field.

Experience (Essential)

At least three years of relevant professional experience, in providing quality control and training in a customer service or production environment.

Experience (Desirable)

Experience in industrial design examination, in an Intellectual Property Office or comparable organization.

Language (Essential)

Excellent written and spoken knowledge of English.

Language (Desirable)

Good knowledge of official United Nations languages or of languages of major user countries of the Hague System.

Job Related Competencies (Essential)

Good knowledge and understanding of the Hague Agreement. Good analytical and communication skills with the ability to communicate information clearly, both orally and in writing. Good IT skills for document processing, data management and data search. Ability to work within the rules, regulations and procedures governing the area of work. Meticulous attention to detail and ability to spot irregularities. Good time management and work organization skills. Ability to handle and protect confidential and sensitive data with integrity. Ability to work on own initiative and with a marked sense of teamwork and shared responsibility. Excellent interpersonal skills and ability to maintain effective partnerships and working relations in a multicultural environment with sensitivity and respect for diversity.

4. Organizational Competencies

1. Communicating effectively.

2. Showing team spirit.

3. Demonstrating integrity.

4. Valuing diversity.

5. Producing results.

6. Showing service orientation.

7. Seeing the big picture.

8. Seeking change and innovation.

9. Developing yourself and others.

5. Information

Mobility: WIPO staff members are international civil servants subject to the authority of the Director General and may be assigned to any activities, office or duty station of the Organization. Accordingly, the selected candidate may be required to move from time to time to new functions and/or to another duty station.

Annual salary****:

Total annual salary consists of a net annual salary (net of taxes and before medical insurance and pension fund deductions) in US dollars and a post adjustment. Please note that this estimate is for information only. The post adjustment multiplier (cost of living allowance) is variable and subject to change (increase or decrease) without notice. The figures quoted below are based on the May 2024 rate of 85.9%

P2

Annual salary

$49,254

Post adjustment

$42,309

Total Salary

$91,563

Currency USD

Salaries and allowances are paid in Swiss francs at the official rate of exchange of the United Nations.

Please refer to WIPO’s Staff Regulation and Rules for detailed information concerning salaries, benefits and allowances.

Additional Information

* Initial fixed-term appointment of two years, renewable subject to satisfactory performance and other applicable conditions. The selected candidate’s appointment will be subject to an overall term of five years in this position, with no possibility of renewal beyond that term. S/he may, however, apply and be considered for other positions at WIPO.

This is not applicable to WIPO staff members on fixed-term, continuing or permanent appointments, who were recruited following a competition under Staff Regulation 4.10 (“Appointment Boards”).

This vacancy announcement may be used to fill other posts at the same grade with similar functions in accordance with Staff Rule 4.9.5.

Applications from qualified women as well as from qualified nationals of unrepresented Member States of WIPO and underrepresented geographical regions are encouraged. Please click on the following links for the list of unrepresented Member States and the list of underrepresented regions and the WIPO Member States in these regions.

The Organization reserves the right to make an appointment at a grade lower than that advertised.

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By completing an application, candidates understand that any willful misrepresentation made on this web site, or on any other documents submitted to WIPO during the application, may result in disqualification from the recruitment process, or termination of employment with WIPO at a later date, if that employment resulted from such willful misrepresentations.

In the event that your candidature is shortlisted, you will be required to provide, in advance, a scanned copy of an identification and of the degree(s)/diploma(s)/certificate(s) required for this position. WIPO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and these will be reviewed individually.

Additional testing/interviewing may be used as a form of screening. Initial appointment is subject to satisfactory professional references.

Additional background checks may be required.