Associate Protection Officer (Community-Based)

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UNHCR - UN High Commissioner for Refugees

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Application deadline 4 months ago: Thursday 28 Jul 2022 at 00:00 UTC

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This is a UNV International Specialist contract. This kind of contract is known as International UN Volunteer. It is normally internationally recruited only. More about UNV International Specialist contracts.

The MCO is a structure covering 8 countries including Senegal, Gambia, Benin, Togo, Sierra Leone, Conakry, Guinea-Bissau and Cape Verde. The MCO Representative, advocates to enhance by its physical presence by remote monitoring in The Gambia, Sierra Leone, Benin, Guinea Bissau, and Cape Verde. It should be noted that UNHCR does not have a representative office in these 5 countries: Sierra Leone, Benin, Guinea Bissau, and Cape Verde. The Togo and Guinea Conarky officers will be closing at the end of December 2022. The remote management modality will go into effect as of March 2023. The incumbent has the responsabilitly to manage the 8 countries covered by the MCO Dakar, Senegal. This includes remote protection monitoring, Accountability to Affected Persons( AAP), managing the tools of accountability (inlcuding the Help Page/ complaint box, weekly telephone hotline, and the weekly protection audiences at the partner’s premises), AGD/PA exersices (two exercises to be held on a rotational basis in the MCO AOR), and PSEA compliance monitoring.

Under the direct supervision of the Protection officer, the UN Volunteer will undertake the following tasks: • Be fully informed about community structures and the protection and security situation of the population of concern and develop strong links with a cross-section of members of refugee/Internally Displaced Persons (IDPs)/stateless communities, using an Age, Gender and Diversity (AGD) approach; • Through relationships with persons of concern and network of partners stay abreast of political, social, economic and cultural developments that have an impact on the protection environment and provide advice to senior management. Ensure that the perspectives, capacities, needs and resources of the persons of concerns are reflected in the protection strategy, planning processes and operations plan addressing the specific protection needs of women and men, children, youth and older persons, persons with disabilities, minority groups such as sexual minorities and persons living with HIV/AIDS; • Ensure through direct action and advocacy with more senior protection staff that the necessary resources are allocated to enable community work to identify and address protection and assistance gaps; • Assist in supporting consultative process with government counterparts at local levels, partners and persons of concern to develop and implement integrated strategies that address the key protection priorities, including, for example, child protection, education and SGBV, and solutions approaches; • Provide technical guidance and support to UNHCR and partners and implement and oversee Standard Operating Procedures (SOPs) on all community-based protection related issues; • Support the design, implementation and evaluation of protection centred and solutionsoriented programming with implementing and operational partners guaranteeing that community-owned activities are integrated; • Support communities in establishing representation and coordination structures • Promote confidence building and conflict resolution among populations of concern, authorities and host communities; • Maintain protection presence through regular field missions and reports, making direct contact with persons of concern, host communities, local authorities and partners. In operations applying the humanitarian cluster system, contribute to ensuring that the response of the Protection Cluster is grounded in an AGD-compliant strategy which covers all assessed and prioritized protection needs of the affected populations; • Support the Operation's work to ensure the protection strategy is fully integrated into the Country Operations Plan, the UN Development and Assistance Framework (UNDAF), the Humanitarian Country Team’s common humanitarian action plan where applicable; • Contribute to the Protection team's information management component which: provide disaggregated data on populations of concern and their problems; researches, collects and disseminates relevant protection information and good practices to enhance protection delivery and provide technical advice if necessary; • Ensure participatory, community-based protection and AGD approaches are included in, strategies and plans in the country operation; • Ensure community understanding of UNHCR's commitment to deliver on accountability and quality assurance in its response; • Support persons of concern to develop structures that enhance their participation and protection. • Ability to multi-task and engage in remote protection monitoring, Accountability to Affected Persons( AAP), managing the tools of accountability (inlcuding the Help Page/ complaint box, weekly telephone hotline, and the weekly protection audiences at the partner’s premises), AGD/PA exersices (two exercises to be held on a rotational basis in the MCO AOR), and PSEA compliance monitoring.
• Serve as the focal point on Child protection (including convening the BID panel), drafting BIDs for durable solutions such as voluntary repatriation and resettlement, and working with the partners on drafting BIAs. * Results/Expected Outputs: • Effective and timely support is provided to the formulation of a clear and coherent protection and solutions-oriented strategy, which incorporates a thorough age, gender and diversity analysis and reflects the Organization’s global, regional and country level priorities. • AGD sensitive analysis of community risks and capacities provides the essential basis for all of UNHCR’s work. • The participation of persons of concern is assured through continuous assessment and evaluation using participatory, rights and community-based approaches, which inform protection and assistance programming and ensure that UNHCR meets its commitments to accountability to persons of concern. • National protection capacities are improved through direct engagement, research and advocacy with all relevant external interlocutors. • Protection incidents and needs are immediately identified and addressed through direct intervention, advocacy and public exposure. • The development of capacity through coaching, mentoring and formal on-the-job training, when working with (including supervising) national staff or (non-) governmental counterparts, including Implementing Partners (IPs);

• Integrity and professionalism: demonstrated expertise in area of specialty and ability to apply good judgment; high degree of autonomy, personal initiative and ability to take ownership; willingness to accept wide responsibilities and ability to work independently under established procedures in a politically sensitive environment, while exercising discretion, impartiality and neutrality; ability to manage information objectively, accurately and confidentially; responsive and client oriented. • Accountability: mature and responsible; ability to operate in compliance with organizational rules and regulations. • Commitment to continuous learning: initiative and willingness to learn new skills and stay abreast of new developments in area of expertise; ability to adapt to changes in work environment. • Planning and organizing: effective organizational and problem-solving skills and ability to manage a large volume of work in an efficient and timely manner; ability to establish priorities and to plan, coordinate and monitor (own) work; ability to work under pressure, with conflicting deadlines, and to handle multiple concurrent projects/activities. • Teamwork and respect for diversity: ability to operate effectively across organizational boundaries; ability to establish and maintain effective partnerships and harmonious working relations in a multi-cultural, multi-ethnic environment with sensitivity and respect for diversity and gender; • Communication: proven interpersonal skills; good spoken and written communication skills, including ability to prepare clear and concise reports; ability to conduct presentations, articulate options and positions concisely; ability to make and defend recommendations; ability to communicate and empathize with staff (including national staff), military personnel, volunteers, counterparts and local interlocutors coming from very diverse backgrounds; ability to maintain composure and remain helpful towards the staff, but objective, without showing personal interest; capacity to transfer information and knowledge to a wide range of different target groups; • Flexibility, adaptability, and ability and willingness to operate independently in austere, remote and potentially hazardous environments for protracted periods, involving physical hardship and little comfort, and including possible extensive travel within the area of operations; willingness to transfer to other duty stations within area of operations as may be necessary; • Genuine commitment towards the principles of voluntary engagement, which includes solidarity, compassion, reciprocity and self-reliance; and commitment towards the UN core values.

the areas of community-based protection, community services, social work, and human rights. • Knowledge of UN policies and procedures; a working knowledge of the 2021 PSEA administrative policy would be an asset. • Field experience; • Commitment to help refugees and willingness to cooperate with counterparts; • Good analytical skills; • Strong interpersonal and communication skills in a multi-cultural setting; • Experience of working with refugees; • Ability to live and work in the difficult and harsh conditions of developing countries is essential. • A previous working Knowledge of Progres 4.0 (Registration, Assistance modules) would be a highly-prized asset, thougt not an essential skill.

The assignment will take place in the nation’s capital, Dakar, a family duty station (Hardship classification A) with missions to the region. Dakar is a liveable city. The spontaneous reception and hospitality of the Senegalese are among the characteristic features of this West African country. The living conditions in Dakar are good, as well as the access to health services. The yellow fever vaccine is compulsory, and vaccination cards should be presented at the entrance. Vaccinations against Meningococcal Meningitis and Hepatitis A and B are also recommended. The basic drugs are available in pharmacies, but it is recommended to bring specific prescription drugs. According to ANSD/RGPHAE 2020 official estimates, the Dakar metropolitan area population reaches over 3,9 million people. The total population of Senegal is 16 705 608 inhabitants (ANSD 2020). Senegal is located on UTC/ GMT. Senegal has a warm climate and sunny days throughout the year that make it a comfortable duty station. Daytime temperatures are, on average, around 30°C. The rainy season is in the northern hemisphere’s summer/fall. The currency used in Senegal is called Franc CFA (XOF). On 1st March 2021, the average exchange rate is 1 USD = 535,913XOF. Many hotels, restaurants and businesses in Senegal accept the leading international credit cards (Visa, MasterCard, American Express, etc.). It is also possible to withdraw cash from automatic telling machines found in all the major cities. The accommodation facilities are in general good, and the choice is vast. It is possible to rent unfurnished and furnished accommodations from 450 to 2000 USD. UN Volunteers can also co-rent and share private concessions, which must comply with Minimum Operating Residential Security Standards (MORSS). Local taxis can easily arrange Transportation in town. A valid passport is required to enter Senegal and a negative COVID-19 test. ECOWAS (Economic Community of West African States) nationals are not required an entry visa. Citizens of other countries may be required an entry visa or long-stay visa. They should contact the closest Senegalese representation. Senegalese Embassies and consulates in various West African countries and other parts of the world issue visas before travel.

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