Associate, Global Donation Operations

Donor relations & Fundraising

Overview

Ensure timely and efficient processing of donations and maintain donation records.

You have:

• Minimum 2 years of clerical/admin support positions.
• 2 years of experience in fundraising, development operations, or customer service in a non-profit environment preferred.
• Excellent computer skills: facility with MS Word, Excel, and email/internet software.
• Excellent oral and written communication and interpersonal skills.
• Solid organizational skills to work efficiently in a collaborative environment.
• Proven ability to plan and manage a variety of projects and high work volume under pressure.
• Accuracy and attention to detail when handling confidential information.
• Ability to identify areas to increase efficiency of our systems.
• Previous experience with CRM management, preferably in Salesforce-based applications.

Background:

The External Relations (ER) department was created in February 2020 and is comprised of 3 main but complementary functional areas: Private Fundraising, Communications and Advocacy. The ER department is at the beginning stages of creating a new radical and ambitious strategy that will enhance IRC’s ability to ‘punch above its weight’ in private income, advocacy and brand awareness. The main objective of the department is to enable this organization of more than 12,000 staff to have the resources needed to continue serving 18 million people worldwide in places affected by war and disaster, shape the humanitarian sector by influencing key policies and reforms and build and grow IRC’s reputation.

Job Overview:

The Associate, Global Donation Operations is primarily responsible for timely and efficient processing of donations; creating and maintaining accurate donation records; importing/exporting donation data; upholding donation data integrity through quality controls; and maintaining department protocols. The ideal candidate will be flexible and remain open to evolving responsibilities and expectations as our systems, and the teams we support, grow and evolve.

Major Responsibilities:

• Batch, scan, process, and deposit daily donations (checks, credit cards, etc.);

• Create and update donation records;

• Review daily/weekly quality control reports and develop new reports as needed;

• Perform data hygiene tasks on a daily basis;

• Complete incoming department cases;

• Carry out data imports and exports from our various donation platforms;

• Work with our caging vendor to ensure smooth entry and processing of donations;

• Collaborate with our Supporter Care team to update matching and sustainer gifts per donor requests;

• Fulfill refund and chargeback requests as they are received;

• Maintain up-to-date knowledge of advancements in current and new technologies;

• Build reports to support overall fundraising objectives;

• Participate in special projects as needed

Key Working Relationships:

Position Reports to: Senior Manager, US Gift Processing

Position directly supervises: N/A

Other key internal and/or external contacts:

Internal: Colleagues in IRC Finance and fundraising departments; colleagues working in the areas of digital technology and global fundraising across External Relations

External: Coordinate with third party mail processing vendor regularly, and other key Data & Analytics vendors

Impact of work:

Accurate donor and gift records are the cornerstone for reporting and forecasting and facilitates a better donor experience. This in turn supports the IRC’s ability to cultivate, solicit, and thank our donors.

Job Requirements:

Work Experience:

• Minimum: 2 years of clerical/admin support positions.

• Preferred: 2 years of work experience preferably in a fundraising, development operations, advancement services or customer service or related field, particularly in a non-profit environment.

Demonstrated Skills and Competencies:

• Excellent computer skills: facility with MS Word, Excel, and email/internet software.

• Excellent oral and written communication and interpersonal skills: possess the ability to communicate and liaise effectively with colleagues and vendors and works well within a team environment.

• Solid organizational skills: the ability to work efficiently in a fast-paced, thorough, and collaborative environment and the ability to independently manage a multi-faceted workload and meet strict deadlines.

• Accuracy and attention to detail a must; sensitivity when working with highly confidential information and ability to maintain complete discretion at all times.

• Ability to identify areas to increase efficiency of our systems.

• Proven ability to plan and manage a variety of projects and high work volume: must work well under pressure, prioritize, show flexibility, and solve problems creatively.

Preferred:

• Previous experience and understanding of fundraising and CRM management is helpful; roundCause environment or other Salesforce-based applications preferred.

• Demonstrated skills for analyzing and interpreting data and systems: ability to identify areas to increase efficiency a plus.

Working Environment:

Standard office work environment. Two days in office and three days work from home.

Compensation:

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

US Benefits:

We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

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Qualifications

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Potential interview questions

Added 1 year ago - Updated 1 year ago - Source: rescue.org