Associate Applications Support Officer(P2)

Overview

Provide software applications support and maintenance for the IAEA and Member States.

You have:

• Bachelor's Degree in Computer Science, Technology, Computer Engineering, Informatics, or related fields.
• Minimum two years of experience in supporting complex software systems.
• Demonstrated experience in requirements analysis and user acceptance testing.
• Demonstrated experience in writing training materials and providing training support to end users.
• Excellent oral and written command of English.
• Knowledge of other official IAEA languages (Arabic, Chinese, French, Russian, Spanish) is an asset.

Organizational Setting

The Department of Technical Cooperation (TC) consists of the Office of the Deputy Director General, four regional Divisions (Africa, Asia and the Pacific, Europe and Latin America and the Caribbean), the Division of Programme Support and Coordination and the Division of the Programme of Action for Cancer Therapy (PACT). It provides strategic direction for the IAEA’s technical cooperation programme, and is responsible (in close collaboration with Member States) for the planning, formulation, implementation and monitoring of the programme, in line with the IAEA Medium Term Strategy.

The Division of Programme Support and Coordination (TCPC) is responsible for the development, promotion and consistent application of strategies, policies, standards, tools and systems to support the TC programme. This includes quality assurance and enhanced results-based programme management, training and capacity development, expanded cooperation through existing and new partnerships and resource mobilization, efficient management of financial resources, data and information, as well as outreach and reporting.

The Finance and Information Management Section (TCFIMS) is responsible for the development, standardization and consistent application of implementation tools, processes and agreements; for the efficient use of programme funds through budgeting and financial monitoring; for providing supporting information, data and statistics; and for the development and enhancement of information technology support systems including communication systems.

Main Purpose

Reporting to the Unit Head, Information Technology, the Associate Applications Support Officer leverages technical knowledge to provide support and maintenance for the software applications used by the Member States as well as IAEA staff members. It includes first-level support for the Agency’s Event Application Management software systems, TC’s Programme Cycle Management System as well as including providing support related to the use of IAEA's Enterprise Resource Planning (ERP) System known as AIPS (Agency Wide Information System for Programme Support).

Role

The Associate Applications Support Officer is: (a) an expert in analysing and troubleshooting business software applications providing support for software systems solutions used by Member States and IAEA personnel with a focus on efficiency and compliance with IAEA regulations and rules; (b) a specialist in analysing business users’ needs to improve the use of existing software systems; (c) a software quality assurance specialist and (d) a software applications tester leading the user acceptance tests of bespoke and off the shelf software systems applications.

Functions / Key Results Expected

Provides first-level support to the Member States as well as IAEA staff members for efficient running of various software applications, including but not limited to, the Agency’s Event Application Management Software systems, TC’s Programme Cycle Management System, TC project monitoring and reporting systems and issues arising from the use of the Agency’s Enterprise Resource Management systems.

Support existing TC business processes, make recommendations on the enhancements of the existing software applications with a view to enhancing efficiency.

Manage application support, including incident resolution, introduction of new features and configurations to reflect changes in Department or IAEA Policies.

Maintain the configuration of active automated processes for TC project planning, implementation and reporting, leveraging new solutions against existing configurations and ensuring that all support resolutions are documented.

Ensures a high level of data quality for TC related projects both within TC systems and the IAEA’s Enterprise Resource Planning System (ERP). These include, among other things, taking effective measures to clean-up duplicate data contained withing TC systems and Oracle contacts online, assigning roles in supported systems as directed by the TC Regional Divisions as well as by other Departments where necessary.

Provide support to project management activities.

Actively participate in testing to validate that the implemented features meet requirements.

Deliver training to end users and prepare user manuals in support of upgrades, enhancements and refresher courses.

Competencies and Expertise

Core Competencies

table { border-collapse: collapse; } table, th, td { word-wrap: break-word; valign="top"; } Name Definition Communication Communicates orally and in writing in a clear, concise and impartial manner. Takes time to listen to and understand the perspectives of others and proposes solutions. Achieving Results Takes initiative in defining realistic outputs and clarifying roles, responsibilities and expected results in the context of the Department/Division’s programme. Evaluates his/her results realistically, drawing conclusions from lessons learned. Teamwork Actively contributes to achieving team results. Supports team decisions. Planning and Organizing Plans and organizes his/her own work in support of achieving the team or Section’s priorities. Takes into account potential changes and proposes contingency plans. Functional Competencies

Name Definition Client orientation Establishes effective relationships with clients to understand and meet or exceed their needs. Finds ways to ensure client satisfaction. Commitment to continuous process improvement Identifies opportunities for process, system and structural improvement as well as improving current practices, increasing effectiveness and achieving efficiency gains. Actively supports the application of sound quality management standards and process improvement. Technical/scientific credibility Acquires and applies new skills to remain up to date in his/her area of expertise. Reliably applies knowledge of basic technical/scientific methods and concepts. Required Expertise

Function Name Expertise Description Information Technology Application Architecture Knowledge on first-level software applications support, especially paying attention to the software systems used by delegates from the Member States. Information Technology Business System Analysis Knowledge of methods and techniques for requirements analysis, Knowledge of the usage of financial, human resources or project management systems. Knowledge on performing User Acceptance Testing for software applications Information Technology End User Support Ability to analyse and troubleshoot problems related to deployed software applications, provide end-user application support. Information Technology IT Training Ability to write Training Materials, User Guides and provide training to the users. Information Technology - Oracle Oracle ERP Expertise Knowledge of common issues arising from interfacing with enterprise scale solutions based on Oracle E-Business Suite. Asset Expertise

Function Name Expertise Description Information Technology Project Management Ability to provide support to manage projects; knowledge and expertise of formal project management methodology like Prince2 and Prince2 practitioner registration. Qualifications, Experience and Language skills

Bachelor's Degree - University degree in Computer Science and Technology, Computer Engineering, Informatics, or other related fields.

Minimum two years of experience in supporting complex software systems operated by end users having various level of skill-set,

Demonstrated experience on requirements analysis and user acceptance testing.

Demonstrated experience in writing training materials of software systems and providing training support to end users.

Excellent oral and written command of English. Knowledge of other official IAEA languages (Arabic, Chinese, French, Russian and Spanish) is an asset.

Remuneration

The IAEA offers an attractive remuneration package including a tax-free annual net base salary starting at US $49254 (subject to mandatory deductions for pension contributions and health insurance), a variable post adjustment which currently amounts to US $ 19652*, dependency benefits, rental subsidy, education grant, relocation and repatriation expenses; 6 weeks' annual vacation, home leave, pension plan and health insurance

------------------------------------------------------------------------------------------------------------------------------------------------------------- Applications from qualified women and candidates from developing countries are encouraged

Applicants should be aware that IAEA staff members are international civil servants and may not accept instructions from any other authority. The IAEA is committed to applying the highest ethical standards in carrying out its mandate. As part of the United Nations common system, the IAEA subscribes to the following core ethical standards (or values): Integrity, Professionalism and Respect for diversity. Staff members may be assigned to any location. The IAEA retains the discretion not to make any appointment to this vacancy, to make an appointment at a lower grade or with a different contract type, or to make an appointment with a modified job description or for shorter duration than indicated above. Testing may be part of the recruitment process -------------------------------------------------------------------------------------------------------------------------------------------------------------

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Potential interview questions

Added 3 years ago - Updated 1 year ago - Source: iaea.org