Area Suppport Coordinator Benghazi Libya (readvertised)

Contract

This is a Professional contract (NRC) contract. More about Professional contract (NRC) contracts.

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.

Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks.

NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.

Position: Area SupportCoordinator

Grade: 7

Reports to: Area ManagerEast

Supervision of: HR Officer, Finance Officer, Logistics Officer, CC Admin Team Leader

Duty station: Benghazi

Travel: 30% (domestic)

Project number: LYFM0000

Duration and type of contract:12 months (extendable pending performance and funding)

All NRC employees are expected to work in accordance with the organisation’s core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships.

1. Role and responsibilities

The purpose of the Support Coordinator is to coordinate and manage the support functions at the Area Officeand off load the Area Manager on support functions

Qualifications

Critical interfaces By interfaces, NRC means processes and projects that are interlinked with otherdepartments/units or persons.Relevant interfaces for this positionare:

• Support function: HR, Finance, LogisticsManagers at countrylevel
• Security: HSS manager at Country Level and Security Officers and Assistants at Area Level

• Programmatic operations support: CC Project development Managers andCoordinators at CountryLevel and all Project Staff at area level.

  Scale and scope of position Staff: Management of support staff and critical interface with programme staff at area level.

  Stakeholders: Key external stakeholders the post has relationships with (e.g. UN agencies,

INGOs, local NGOs,civil society, governmental bodies)

Budgets: Area Support Budget

Information: Agresso, NRC PEOPLE,Intranet

Legal or compliance:

Compliance with NRC policies and procedures and relevant donor rules

and regulations.

1. Competencies

Competencies are important in order for the employee and the organisation to deliver desired results. They are relevantfor all staff and are dividedinto the following two categories:

1. Professional competencies

   Generic professional competencies: - Experience from working as a Support or Operations Coordinator in a humanitarian/recovery context

- Previous experience from working in complex and volatile contexts - Documented resultsrelated to the position’s responsibilities - Knowledge about own leadership skills/profile - Fluency in English, both written and verbal

Context/ Specific skills, knowledge and experience: - Knowledge of the humanitarian context in Libya - Experience of managingand leading teams - Experience of coordination between multiple departments and offices - Able to manage and meet multipledeadlines and see throughcompletion of tests - Ability to problem solve

2. Behavioural competencies

• Build meaningful relations
• Empower people
• Act with integrity
• Deliver results

3**. Performance Management**

The employee will be accountable for and evaluated on the responsibilities and the competencies, based on NRC’s Performance Management Framework. The following documents will be used for performance reviews:

• The Job Description
• The Goals and Performance Plan
• The NRC Competency Framework

Responsibilities

Generic responsibilities

1. Line management of Finance, HR & Admin and Logisticsstaff
2. Member of the Area Management Group
3. Compliance with and adherence to NRC policies, guidance and handbooks and donor/auditor requirements
4. Provide input on operational support to Area Plan of Action, and to coordinate and alignoperational support with programme plans at Area level
5. Responsible for ensuringquality support to project implementation.
6. Facilitate Area Support Budget, area level budgets, including support costs
7. Responsible for Implementation of new country specific technical SOPs, guidelines and tools in Area (HR, Logistic/ICT and Finance)
8. Responsible for capacity buildingof support staff (HR, Logistic and Finance)
9. Promote the rightsof IDPs/returnees in line with the advocacy strategy
10. Actively promote PSEA (Protection from Sexual Exploitation and Abuse) standards & principles within NRC and amongst beneficiaries served byNRC.

Specific responsibilities

• Accountable for the day to day operations of HR, Admin, Finance and Logistics units at the Area Office,managing the day-to-day supporttasks
• Minimum bi-monthly documented 1:1s with direct reports. Responsible for Work and Development plan (WDP)of all direct reports.

• Provide input to Country Office for improvements/updates to existing policies and procedures, and recommendations for new guidelines and SOPs

• Support HR in recruitment and training of support staff and ensure all new staff at the Area Office undergo an induction

• Support HR to ensure area staff have access to the NRC People system and Kaya platform for mandatorytraining.
• Follow up with all Area Line Managers to ensure WDPs are completed
• Provide operational support to project implementation, and oversee the supply chain to ensure project materials and goods are procured and supplied in a timely manner, following up daily and processing procurements when needed. Participate in committees as required.
• Accountable for shared costs expenditures are in line with theArea Master Budget
• Support to programme and finance teams to preparefor audits
• Ensure that monthly reports from support departments are of required quality and submitted in a timely manner
• Support in the development of SRA and adherence to the HSS policies in the area in close collaboration with the HSS staff
• Ensure that all NRC premises in the area are equipped and secured according to NRCs policies and standards
• Promote a positive, safe and inclusive work environment for all Area Office staff, including through effective staff feedbackmechanisms
• Represent NRC in relevantmeetings and forumsin Area when required
• Support in monitoring and identifying compliance risks areas and mitigation measures, including spot checks, field visits and in depth reviews of documents and processes.
• Ensure regular communication is maintained between the different departments and act as a mediator when necessary.
• Schedule weekly Area Support Meetings with all Area Support staff, prepare periodic progress reportsfor senior management highlighting relevant operational issues, and providesolutions.
• Provide inputs tothe area supportstrategy
• Any other tasks as required by the line manager