Area Operations Manager DR Congo Sud Kivu
Lead operational oversight of the Area Office and ensure high-quality support services.
Overview
Lead operational oversight of the Area Office and ensure high-quality support services.
You have:
- Minimum 3 years of experience in a Senior Project and team Management role, preferably within a humanitarian/recovery context.
- Bachelor's degree in political sciences, Social Studies, Business Administration, or any other relevant field.
- Fluency in French, both written and verbal.
- Experience in implementing and managing cash-based interventions and market-based programmes.
- Knowledge of the context in DR Congo.
- Good knowledge of Swahili and local languages.
- Experience with start-up, exit or similar.
- Handling insecure environment.
- Planning and delivering results.
- Working with people.
- Analysing.
- Communication with impact and respect.
- Coping with change.
- Build meaningful relations.
- Act with integrity.
- Empower people.
- Deliver results.
The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee.
Join us in assisting millions of people in areas where others cannot, tackling some of the world's most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people.
At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion.
Together, we save lives and rebuild futures.
Safeguarding is central to NRC’s work. We expect all employees to:
• treat everyone with respect and dignity
• contribute to building a safe environment for all
• never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH)
• always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH
About the Context
The Norwegian Refugee Council (NRC) is an international non-governmental organization of Norwegian origin, present in more than 25 countries worldwide. It has been working in the Democratic Republic of Congo since 2001. Its programmes focus on Education, Rapid Response to Population Movements (RRM), Protection and Humanitarian Mediation, Shelter, Water and Sanitation (WASH), and Information, Counselling and Legal Assistance (ICLA) for displaced populations.
The DRC Country office is now working in two provinces in the east of DRC: Ituri, North Kivu and it’s progressively expanding in South Kivu. NRC is seeking an Area Operations Manager to support the extension of the activities in South Kivu.
Find out more about NRC https://www.nrc.no/ and Watch this short video to see NRC in action https://vimeo.com/736782633
What we are looking for
The Area Operations Manager leads the day-to-day operational oversight of the designated Area Office by coordinating programme implementation and ensuring compliant, high-quality support services. The role drives for the achievement of key programme objectives, addressing operational bottlenecks, maintains the area delivery of services, and escalates risks to country leadership to ensure high quality and cost-effective programme/project implementation within the area operations.
What you will do
- Organise grants opening and closure meetings for the area office in coordination with the country office programme and support relevant staff.
- Represent the organisation externally at the local level in the area and build professional networks to promote NRC as delegated by the Country Director.
- Contribute to assessments for new areas of operation, outline possible areas of intervention and develop program strategies for implementation in relevant area.
- With the support of the Country Office management teams, contextualize, adapt and implement SOPs and procedures to ensure the effective provision of assistance within designated area.
- Ensure work and development plans are completed by all staff members in the field office area of operations and performance feedback sessions are conducted on regular basis as per NRC global standards.
- Ensure NRC’s data collection systems for the designated area are in place and information is properly stored/shared.
- Coordinate the area specific periodic reporting to the Country Management Group. Provide analysis and escalate high risk areas as needed.
Carry out any other tasks relevant to the area office as delegated by the line manager.
Please download the detailed job description to learn more about the position JD _ Area Operations Manager - Copy.pdf
What you will bring
Professional Competencies
- Minimum 3 years of experience in a Senior Project and team Management role, preferably within a humanitarian/recovery context.
- Bachelor's degree in political sciences, Social Studies, Business Administration, or any other relevant field.
- Fluency in French, both written and verbal.
Context-Related Skills, Knowledge, and Experience
- Experience in implementing and managing cash-based interventions and market-based programmes.
- Knowledge of the context in DR Congo.
- Experience with start-up, exit or similar.
- Good knowledge of Swahili and local languages.
- Experience with start-up, exit or similar.
Behavioural Competencies
- Handling insecure environment
- Planning and delivering results
- Working with people
- Analysing
- Communication with impact and respect
- Coping with change
Leadership Profile Competencies:
- Build meaningful relations
- Act with integrity
- Empower people
- Deliver results
What we offer
- Duty station: Bukavu, South Kivu
- Contract: Fixed term, Up to December 2026
- Salary & Benefits: Grade 9 on NRC’s National Salary Scale
- NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.
- We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.
- Find out more about the benefits of working for NRC https://www.nrc.no/career/what-we-offer/
- Kindly send any questions about the application process to: [email protected]. Applications sent via email will not be accepted. Please check your application status on your NRC application profile.
Potential interview questions
| Can you describe your experience in managing teams within a humanitarian context? | This question assesses your relevant management experience in challenging environments. | Provide specific examples of your leadership style and accomplishments. |
| What strategies do you use to ensure effective stakeholder engagement? | Understanding your approach to building professional relationships is essential for this role. | Pro members can see the explanation. |
| How do you handle risks and bottlenecks that arise in project implementation? | Pro members can see the explanation. | Pro members can see the explanation. |
| What is your approach to ensuring compliance with organizational standards? | Pro members can see the explanation. | Pro members can see the explanation. |
| Can you provide an example of how you’ve adapted programs to local contexts? | Pro members can see the explanation. | Pro members can see the explanation. |
| What methods do you use to collect and manage data in your projects? | Pro members can see the explanation. | Pro members can see the explanation. |
| How do you ensure team members are motivated and performing at their best? | Pro members can see the explanation. | Pro members can see the explanation. |
| Describe a time when you managed a project in an insecure environment. | Pro members can see the explanation. | Pro members can see the explanation. |
Added 5 days ago
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Updated 6 hours ago
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Source:
nrc.no
