Administrative Support Intern, Interpreter Services- Summer 2025
Assist with interpreter scheduling and customer support tasks.
This opening is not available anymore.
Do not try to apply for this job.
Overview
Assist with interpreter scheduling and customer support tasks.
You have:
- Currently pursuing an undergraduate or graduate degree, or recent graduate.
- Computer literacy in MS Windows and Office Applications and ability to learn new database system quickly.
- Excellent communication skills with fluency in written and spoken English.
- Experience working in customer service preferred.
- Availability to distribute required hours across 3 or more workdays strongly preferred.
RESPONSIBILITIES:
• Attend a volunteer/intern orientation.
• Work as a team member to monitor Fluency Internet Interpreter Scheduling System for interpreter requests and match them with available interpreters.
• Support and correspond with interpreters to assign and reschedule appointments.
• Provide customer support, including answering emails and phone calls, editing and rescheduling appointments in Fluency, and following up as needed.
• Monitor occasional voicemail/phone calls and direct urgent calls to Interpreter Services staff for assistance if necessary.
• Provide tech support for Fluency, Microsoft Office products, and other communication platforms for interpreters and customers.
• Assist with evaluating and training new interpreter candidates, including administering language exams.
• Record hours and submit completed timesheet for each month via the IRC’s online Volunteer Dashboard.
• Work on a variety of ongoing and new projects, including coordinating customer agreements and enhancing operational guidelines, trainings, and structures within this versatile program.
Qualifications • Currently pursuing an undergraduate or graduate degree, or recent graduate.
• Computer literacy in MS Windows and Office Applications and ability to learn new database system quickly.
• Excellent communication skills with fluency in written and spoken English.
• Experience working in customer service preferred.
• Availability to distribute required hours across 3 or more workdays strongly preferred.
This position is unpaid and reports to the Senior Interpreter Services Specialist.
Potential interview questions
| Can you describe a time when you had to work as part of a team? | This question gauges your teamwork skills and how you handle collaboration. | Provide specific examples of your role in the team and the outcome. |
| How do you handle multiple tasks and prioritize them? | The interviewer wants to assess your time management and organizational skills. | Pro members can see the explanation. |
| Describe a situation where you had to provide customer support. What challenges did you face? | Pro members can see the explanation. | Pro members can see the explanation. |
| What computer applications are you proficient in? Can you learn new software quickly? | Pro members can see the explanation. | Pro members can see the explanation. |
| Why are you interested in this internship with Interpreter Services? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 1 year ago
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Updated 1 year ago
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Source:
rescue.org
