Administrative Support Intern, Interpreter Services (Fall 2024)
Support interpreters and manage scheduling in a volunteer internship role
This opening is not available anymore.
Do not try to apply for this job.
Overview
Support interpreters and manage scheduling in a volunteer internship role
You have:
- Currently pursuing an undergraduate or graduate degree, or recent graduate.
- Computer literacy in MS Windows and Office Applications and ability to learn new database system quickly.
- Excellent communication skills with fluency in written and spoken English.
- Experience working in customer service preferred.
- Availability to distribute required hours across 3 or more workdays strongly preferred.
RESPONSIBILITIES:
•Attend a volunteer/intern orientation.
•Work as a team member to monitor Fluency Internet Interpreter Scheduling System for interpreter requests and match them with available interpreters.
•Support and correspond with interpreters to assign and reschedule appointments.
•Provide customer support, including answering emails and phone calls, editing and rescheduling appointments in Fluency, and following up as needed.
•Monitor occasional voicemail/phone calls and direct urgent calls to Interpreter Services staff for assistance if necessary.
•Provide tech support for Fluency, Microsoft Office products, and other communication platforms for interpreters and customers.
•Assist with evaluating and training new interpreter candidates, including administering language exams.
•Record hours and submit completed timesheet for each month via the IRC’s online Volunteer Dashboard.
•Work on a variety of ongoing and new projects, including coordinating customer agreements and enhancing operational guidelines, trainings, and structures within this versatile program.
Qualifications •Currently pursuing an undergraduate or graduate degree, or recent graduate.
•Computer literacy in MS Windows and Office Applications and ability to learn new database system quickly.
•Excellent communication skills with fluency in written and spoken English.
•Experience working in customer service preferred.
•Availability to distribute required hours across 3 or more workdays strongly preferred.
This position is unpaid and reports to the Senior Interpreter Services Specialist.
IRC is an Equal Opportunity Employer IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status or disability.
Update
Potential interview questions
| Can you describe a time when you effectively communicated with someone from a different background? | This question assesses your communication skills and cultural competence. | Provide an example that highlights your ability to adapt communication styles. |
| Tell us about a time you had to manage multiple tasks at once. | This question aims to evaluate your multitasking abilities. | Pro members can see the explanation. |
| How do you handle situations where you lack information needed to complete a task? | Pro members can see the explanation. | Pro members can see the explanation. |
| What strategies do you use to ensure you meet deadlines? | Pro members can see the explanation. | Pro members can see the explanation. |
| Describe a challenging customer interaction and how you resolved it. | Pro members can see the explanation. | Pro members can see the explanation. |
Added 1 year ago
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Updated 1 year ago
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Source:
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