Administrative Associate (Knowledge & Course Monitor), GS-6, HR Operations, Learning and Development Team, Global Shared Services Centre, Budapest, Hungary

Contract

This is a G-6 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 6 years of experience, depending on education. More about G-6 contracts.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfil their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, results.

UNICEF's Global Shared Services Centre (GSSC) in Budapest, Hungary provides services to UNICEF offices globally in the areas of Finance, Human Resources, Payroll and Information Technology.

Our mission is to be a Centre of Excellence for the global delivery of efficient services within a culture of customer service, continuous business improvement, knowledge-sharing and innovation to support the effective achievement of UNICEF's programme results worldwide. ​

GSSC has won the 2019 Business Services Firm of the Year in Hungary, 26 regional awards announced at the Central and Eastern European Business Services Summit & Awards held in Warsaw, Poland.

Starting in 2022, the GSSC will launch the Global Learning Centre (GLC), which will be responsible for managing and maintaining learning initiatives for UNICEF. This center will be a focal point for learning and development of UNICEF staff worldwide.

How can you make a difference?

Under the supervision and guidance of P4 Human Resources Manager (Learning & Development), the Administrative Associate (Knowledge & Course Monitor) is responsible to ensure all learning content is continuously maintained and aligned impacting the content and ensure relevance of courses offered. In addition, the Associate will be executing a broad variety of procedural and specialized administrative tasks for the respective section requiring in-depth knowledge of UNICEF administrative procedures, processes and policies.

Key functions, accountabilities, and related tasks:

Course monitor

• Maintains comprehensive list of courses developed and managed by the Global Learning Center.
• Works with regions, sections and offices to determine which course is appropriate for staff.
• Responds to requests on course recommendations.
• Ensures that each course has a Subject Matter Expert (SME) assigned who will regularly review the content of the course. The SMEs will be from various offices and locations across UNICEF.
• Sends regular requests to review course content to the SMEs. Coordinates with management and course developers on the need to update course content based on SME feedback.
• Acts as focal point in the review of the completeness of course monitor content and updates.

Knowledge Management

• Monitors curriculum content and works with Knowledge creators to update when necessary.
• Ensures that knowledge article links are up to date with course content. Assists Knowledge team in identifying Subject Matter Experts as needed.

To qualify as an advocate for every child you will have…

Requirements

• Completion of secondary education (i.e., high school diploma) is required, preferably supplemented by technical or university courses related to the field of work.
• A minimum of 6 years of professional work experience in administration functions in coordination, collaboration and monitoring of tasks.
• At least 2 years of experience in handling large scale Project Management.
• Experience using MS Word, Excel, PowerPoint.
• Ability to work effectively with people of different national and cultural backgrounds.
• Fluency in English (both spoken and written).

Desirables

• Knowledge of E-Learning management systems.
• Support for a training team is also considered an asset.
• Knowledge of integrated management information systems and Software such as SharePoint.
• Knowledge of another UN language or local language of the duty station is considered as an asset.

Remarks:

• The hiring manager may apply other criteria within the context of the job requirement, beyond the minimum requisites for shortlisting.
• Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Internal applicants are required to complete the GSSC Learning Paths for the level of this post.

For Vacancy Announcements in 2021, internal applicants who are only able to complete the self-directed online components of training courses in the Learning Paths due to non-availability of workshops during the time of the Vacancy Announcements, are required to complete the workshop components during the selection process. In case an internal candidate is identified as a recommended candidate, all relevant courses must be completed before the onboarding date.

Please visit the L&D Portal Learning and Development (sharepoint.com) for more information.

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability (CRITA) underpin everything we do and how we do it https://uni.cf/UNICEFValues

UNICEF Core Competencies required for this post:

• Demonstrates self-awareness and ethical awareness
• Drives to achieve results for impact
• Manages ambiguity and complexity
• Works collaboratively with others

To view our competency framework, please visit: https://uni.cf/Competencies

Applicants must be nationals of EU countries or in possession of a valid work permit. Please attach a copy of your work permit to your application submission.

General Service (GS) staff are locally recruited staff and therefore, candidates are personally responsible for any travel and accommodation arrangements. UNICEF does not facilitate MFA accreditation for locally recruited staff.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, race, sexual orientation, nationality, culture, appearance, socio-economic status, ability, age, religious, and ethnic backgrounds, to apply to become a part of the organization. More information on UNICEF’s commitment to diversity and inclusion: https://uni.cf/InclusiveUNICEF

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.