Human Resources Officer

Human Resources

Overview

Supervise HR services and support capacity development.

You have:

• Advanced university degree in human resources management, public or business administration or a related field.
• Five years of relevant experience in human resources management or administration including experience in staff servicing.
• Working knowledge (proficient - level C) of English.
• Limited knowledge (intermediate - level B) of another FAO official language (Arabic, Chinese, French, Russian or Spanish).

Organizational Setting

The Shared Services Centre (SSC) recommends and administers process management and procedures that need to be executed effectively; ensures the management of quality assurance activities associated with the transactional processes and implementation of service delivery; continuously improves the satisfaction of its customers, internal or external, while pursuing a continuous improvement agenda that will drive up service excellence while driving down the costs of service delivery through process standardization, process automation and self-service capabilities.

This position is located in the FAO Shared Services Centre and based in Budapest, Hungary.

Reporting Lines The Human Resources Officer reports to the senior Human Resources Officer under the functional guidance of the Director of the Human Resources Division in headquarters.

Technical Focus Human Resources servicing.

Key Results The delivery of the full range of HR Services to staff members and/or international affiliate workforce (NSHR) within designated FAO service areas.

Key Functions • Supervises and coaches a team of HR personnel for the timely provision of the full range of Human Resources services to staff and/or international affiliate workforce (NSHR) within designated service areas. • Monitors performance against established indicators and Service Level Agreements and takes action in consultation with the Unit Head as necessary. • Provides guidance to staff in the processing of HR service requests; reviews unusual or difficult cases, interprets FAO rules, regulations, policies and procedures and makes determinations within delegated authority. • Responds to requests from managers employees and HR focal points worldwide provides information, options or solutions to resolve specific problems or issues. • Undertakes special studies or reviews, collects and analyses data, information and feedback from service delivery to suggest innovations that improve process efficiencies and customer satisfaction. • Identifies the need to modify HR servicing policies, procedures and tools and provides input into new approaches, systems and procedures to maintain and/or improve service delivery. • Promotes continuous learning and capacity development. • Participates in inter-agency meetings focusing on HR service issues and best practices as applicable. • Prepares various reports. • Performs other duties as required.

Specific Functions • Supports the implementation of HR-related projects in collaboration with other SSC units and FAO one HR community. • Develops and implements learning and capacity development activities focusing on HR administrative processes and targeting administrative personnel in FAO Divisions/Offices/Centres, as well as users of HR-Services globally.

_____________________________________________________________________________________________ CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING

Minimum Requirements • Advanced university degree in human resources management, public or business administration or a related field. • Five years of relevant experience in human resources management or administration including experience in staff servicing. • Working knowledge (proficient - level C) of English and limited knowledge (intermediate - level B) of another FAO official language (Arabic, Chinese, French, Russian or Spanish).

Competencies • Results Focus • Teamwork • Communication • Building effective relationships • Knowledge Sharing and Continuous Improvement

Technical/Functional Skills • Work experience in more than one location or area of work, particularly in field positions, is desirable. • Extent and relevance of experience in human resources management, administration and staff servicing. • Extent and relevance of experience in development and implementation of human resources policies and procedures. • Extent and relevance of experience using enterprise resource planning system (ERP) for HR management. • Experience of providing HR advisory support to managers and employees in an international organization would be an asset.

Apply now

Potential interview questions

Added 2 years ago - Updated 1 year ago - Source: fao.org