Accountability to the Affected Population (AAP) Officer

Volunteering Crisis & Emergency Response Security

Overview

Support and implement AAP mechanisms for humanitarian response.

You have:

• Experience in the field of humanitarian response, protection, safeguarding or relevant fields.
• Experience in community engagement and/or community feedback mechanisms is an advantage.
• Excellent interpersonal skills; culturally and socially sensitive.
• Experience in information management and data management.
• Good communication skills both oral and written.
• Understanding of humanitarian structure and inter-agency coordination mechanisms is an advantage.

Contract

This is a UNV National Youth contract. This kind of contract is known as National UN Volunteer. It is normally only for nationals. More about UNV National Youth contracts.

UNFPA’s global mission is to deliver a world where every pregnancy is healthy and wanted, every childbirth is safe and every young person potential is fulfilled. UNFPA expands the possibilities for women and young people to lead healthy and productive lives. UNFPA Türkiye Cross Broder Operation Office in Gaziantep (TXB), delivers programme interventions related to accessible and rights-based reproductive health services particularly targeting vulnerable groups, prevention of child, early and forced marriage, promotion of gender equality, prevention of gender-based violence, in North West Syria. UNFPA TXB works in close collaboration with I/NGOs and other local and international counterparts in delivering these life-saving interventions.

The AAP Officer will report administratively to UNFPA and will work under the direct technical supervision of the Accountability to the Affected Population (AAP) Advisor. The UN Volunteer will support the implementation of the AAP programme, the inter-agency taskforce and will support the implementation of the Community Based Feedback and Complaint Mechanism. The inter-agency Risk Management Unit, Accountability to Affected People (AAP) Taskforce and PSEA Network are expanding the PSEA hotline to include fraud, corruption and similar misconduct incident reporting under AAP, while continuing to provide information about available humanitarian services and strengthening referral pathways. UNFPA, OCHA, in coordination with the DRHC (Deputy Regional Humanitarian Coordinator), will support and expand an inter-agency hotline, named SafeLine, in Northwest Syria (NWS) and Northeast Syria (NES).

The primary objective of this position is to reinforce the AAP mechanisms in Northwest and Northeast Syria and to strengthening the feedback loop between humanitarian actors and affected populations, The AAP Officer will support two-way communication with affected people, UN agencies and NGOs to empower communities through the provision of accessible and timely information on how to access humanitarian services and resources required to improve their situation.

Tasks/Responsibilities:

• Support the implementation of community feedback mechanisms including the Safeline project.
• Monitoring of various online channels on a regular basis to collect rumors circulating in the digital space.
• Classifying the rumors based on their credibility and potential impact on the organization or community.
• Support referrals of high-risk rumors to relevant stakeholders, such as crisis management teams or communication departments, for immediate action.
• Engage in thorough analysis of the rumors to determine their origin, intent, and potential reach, to develop appropriate response strategies.
• Support hotline operators by providing them with accurate information on how to address rumors and misinformation effectively.
• Managing and mitigating the impact of rumors by collecting and analyzing information.
• Support the development of reports to provide stakeholders with information for decision-making and response planning.
• Support the AAP Advisor in organizing meetings, trainings and events to strengthen AAP efforts and build capacity of partners.
• Support the coordination and collaboration with the PSEA Network and Risk Management Unit in information gathering and analysis and adequate response to rumors.
• Performing other duties as required.

Furthermore, UN Volunteers are encouraged to integrate the UN Volunteers programme mandate within their assignment and promote voluntary action through engagement with communities in the course of their work. As such, UN Volunteers should dedicate a part of their working time to some of the following suggested activities:

• Strengthen their knowledge and understanding of the concept of volunteerism by reading relevant UNV and external publications and take active part in UNV activities (for instance in events that mark International Volunteer Day, 5th of December).
• Be acquainted with and build on traditional and/or local forms of volunteerism in the host country.
• Provide annual and end of assignment self-reports on UN Volunteer actions, results and opportunities (for instance at https://vra.unv.org),
• Contribute articles/wrjte-ups on field experiences and submit them for UNV publications/websites, newsletters, press releases, etc.
• Assist with the UNV Buddy Programme for newly arrived UN Volunteers.

• Promote or advise local groups in the use of online volunteering or encourage relevant local individuals and organizations to use the UNV Online Volunteering service whenever technically possible.

• Accountability

• Adaptability and flexibility
• Creativity
• Judgement and decision-making
• Planning and organising
• Professionalism

• Self-management

  the field of humanitarian response, protection, safeguarding or relevant fields.

• Experience in community engagement and/or community feedback mechanisms is an advantage.

• Excellent interpersonal skills; culturally and socially sensitive; ability to work inclusively and collaboratively with a range of partners including grassroots community members, religious and youth organizations, and authorities at different levels; familiarity with tools and approaches of communications for development.
• Experience in information management and data management.
• Experience with handling confidential information and data.
• Experience working on risk management and/or humanitarian response in the MENA region is an advantage.
• Good communication skills both oral and written.
• Ability to work collaboratively as part of a team and with other agencies in delivering results.
• Understanding of humanitarian structure and inter-agency coordination mechanisms is an advantage.

The UN Volunteer will be based in Gaziantep and responsible for arranging her/his own housing and other living essentials. The full entitlements at the duty station: https://app.unv.org/calculator. The complete UN Volunteer Conditions of Service: https://explore.unv.org/cos

The Summary of UN Volunteer Entitlement (National Youth): Paid in Turkish Lira

• Current Monthly Living Allowance (MLA) is USD 1,088 Paid in Turkish Lira
• Private insurance: Health, dental, life and dismemberment coverage by CIGNA As per UN’s diplomatic mission status, it is not included in National Security Institution’s (SGK) system but can be only initiated on private basis.
• Entry allowance (one-time): USD 400
• Exit allowance: USD 113 per month and upon the satisfactory completion of assignment
• Annual leave: 2.5 days accrued per calendar month
• Free access to different learning platforms and UN & UNV network

Notes: 1) The allowances are in no way to be understood as a compensation, reward or salary in exchange for the volunteer work. 2) It's important to note that UNV assignments are volunteer assignments, not employment.

The purpose of the allowances and entitlements paid to UN Volunteers is to enable UN Volunteers to sustain a secure standard of living at the duty stations in line with United Nations standards without incurring personal costs. The allowances are in no way to be understood as compensation, reward, or salary in exchange for the UN Volunteer’ service. Contingent on specific eligibility criteria, location of the volunteer assignment, and contractual type and category, the payment of allowances will begin from the date of Commencement of Service For more information on entitlements please read the Condition of Service (https://explore.unv.org/cos). Please note that the amounts can vary according to fluctuations of the monthly post adjustment.

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Potential interview questions

Added 1 year ago - Updated 1 year ago - Source: unv.org