Accountability Officer (Re-advertisement)

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DRC - Danish Refugee Council

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Application deadline 1 year ago: Thursday 27 Oct 2022 at 23:59 UTC

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Contract

This is a DRC - National contract. More about DRC - National contracts.

Danish Refugee Council, one of the world’s leading humanitarian NGOs, is currently looking for a highly qualified Accountability Officer.

About the Job

The Accountability Officer will be responsible for ensuring the quality and accountability of DRC’s program in Turkey through the effective processing and management of the Feedback and Complaint Response Mechanism (FCRM) and strengthening accountability practices as defined by the Country Office Accountability Plan for Turkey program through working with DRC and Partners’ teams.

The position is based in the DRC Country Office in Antakya, Hatay with frequent travels to all DRC and partners’ operations areas (Şanlıurfa, Kilis, Kahramanmaraş, Gaziantep, Adana and İstanbul.

Duties and Responsibilities****:

Accountability and Learning 70%

  • To manage the day-to-day functions of the Feedback and Complaint Response Mechanism (FCRM) by working closely with MEAL Assistants and MEAL Officers.
  • To ensure all complaints received to the FCRM are timely provided with a response in collaboration with Program Teams and the Code of Conduct Committee.
  • To ensure FCRM Channels e.g. hotlines, WhatsApp, email, and FCRM Boxes are working properly and accessible to the People of Concern (PoC) as per DRC mandate.
  • To regularly update the FCRM focal points referral system and ensure complaints are handled through appropriate channels confidentially and safely.
  • To facilitate the development, implementation and review of the CHS Improvement Plan for DRC Turkey with the relevant program and support units.
  • To produce monthly analytical reports on FCRM and share them with relevant program units and partners for organizational learning and continual improvement.
  • To lead the FCRM-Program regular and periodic meetings and ensure the actions are documented, and followed up and resulted in a mutual improvement to strengthen accountability to the affected population within DRC and partner organizations.
  • To develop content for FCRM awareness-raising among PoC and design attractive IEC materials e.g. posters, brochures and business cards in collaboration with Communication Officer and make sure they are disseminated by all means to the public.

Capacity building 20%

  • To coordinate and liaise with DRC Turkey teams and partners to improve accountability practices generally and FCRM accessibility for program participants, including establishing a broad understanding of the full function of the FCRM amongst the communities we work with, DRC staff, partners and suppliers. This includes conducting formal training, refreshers and field visits.
  • To conduct regular visits to the DRC and partners’ operation areas and ensure relevant program staff are refreshed on accountability principles by organizing training and feedback sessions.
  • To support partner organizations in building their accountability mechanisms and establish proper channels for FCRM.

Monitoring & Evaluation 10%

  • To ensure the awareness, accessibility and responsiveness of DRC Turkey FCRM is regularly monitored and improved through all monitoring and evaluation activities happening within the organization.
  • To closely work with MEAL Officers on collecting feedback from PoC on DRC FCRM and accordingly develop and implement corrective action plans.

About you

To be successful in this role, you must have a university degree in social science or relevant fields or equivalent professional qualification.

Moreover, we also expect the following:

Required qualifications

  • 2-3 years of experience with the humanitarian sector/ academic fields in MEAL/ Research/ Proection/ Gender studies/ Grants and reprting or relevant fields.
  • Fluent English and Turkish language skills (Speaking and Writing)
  • Working skills of MS Office Package
  • Data analytical skills (analysis and visualization)
  • Proficient Arabic language skills are a preference

All DRC roles require the post-holder to master DRC’s core competencies:

Striving for excellence: Focusing on reaching results while ensuring an efficient process.

Collaborating: Involving relevant parties and encouraging feedback.

Taking the lead: Taking ownership and initiative while aiming for innovation.

Communicating: Listening and speaking effectively and honestly.

Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

We offer

Contract length: 12 Months

Employment Band: H

Designation of Duty Station: Country Office (Hatay)

Start date: 14.11.2022

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for Nationals.

Application process

All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered.

Closing date for applications: 27.10.2022

For further information about the Danish Refugee Council, please consult our website drc.ngo.

Added 1 year ago - Updated 1 year ago - Source: drc.ngo