Access to Public Benefits Caseworker
Provide case management and support for public benefits enrollment.
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Overview
Provide case management and support for public benefits enrollment.
You have:
- Undergraduate degree; ideally in Social Work or an equivalent field of study.
- Demonstrated relevant work experience in human services field, preferably in a non-profit or social services agency environment.
- Prior experience working with refugee, asylee or VOT populations preferred.
- Demonstrated success working and communicating effectively in a multi-cultural environment.
- Proficient in Microsoft Office applications (Word, Excel, Outlook) and strong keyboarding skills and internet usage and research skills.
- Excellent communication skills, with fluency in written and spoken English.
- Proficiency in one or more other languages. Spanish, Dari, Farsi, Arabic, Amharic, or Tigrigna strongly desired.
- Valid driver’s license, reliable vehicle with current insurance, and the ability to travel regularly throughout the service delivery area.
Major Responsibilities:
- Screen for and identify benefits eligibility for clients based on their immigration status, income levels, and length of time in the US, and successfully enroll clients in identified public benefits. - Provide individualized and group orientations and support clients through social service referrals, medical access and advocacy services through assessment and evaluation of each client’s distinct needs. - Independently develop reasonable initial service and/or self-sufficiency plans and timelines for each client and manage client expectations. - Provide comprehensive case management services to victims of human trafficking to ensure acute needs are met in a timely and culturally appropriate manner for each program participant. - Support clients with direct assistance distribution and tracking. - Ensure that clients are provided the basic tools necessary to meet their established short-term goals and objectives. - Assess and monitor client progress at regular intervals to ensure progress on goals is made, designated resources are maximized, and modify initial services plans and other case file documents as required. - Ensure compliance with case file management and reporting requirements, including timely data entry in hard-copy files and databases. - Maintain case file documentation to conform to contract requirements as well as to reflect the needs of the individual client, including the maintenance of clear and concise case notes. - Provide outreach and training to community partners including healthcare providers, law enforcement, educational institutions, non-profit organization, and other social service agencies. - Travel regularly throughout the service delivery area (home visits, agency visits, service provider visits etc.). - Participate in all program meetings, staff development activities, and fully engage as a member of the team. - Align with all policies, procedures, and protocols of the agency. - Other related duties as assigned.
Key Working Relationships:
Position Reports to: Casework Manager
Position directly supervises: N/A
Indirect Reporting: San Jose department managers
Other Internal and/or external contacts:
Internal: The Access to Public Benefits Caseworker will develop working relationships with internal direct service staff to support achievement of resettlement goals.
External: The Access to Public Benefits Caseworker will develop working relationships with staff at benefits administering agencies, including but not limited the Department of Human Assistance, Refugee Health Clinic, the Social Security office, landlords and property managers and community based organizations to support achievement of program requirements.
Job Requirements:
- Undergraduate degree; ideally in Social Work or an equivalent field of study. Comparable related work experience may be substituted. - Demonstrated relevant work experience (in addition to the above) in human services field, preferably in a non-profit or social services agency environment, experience should include provision of direct service to underserved communities. - Prior experience working with refugee, asylee or VOT populations preferred. - Demonstrated success working and communicating effectively in a multi-cultural environment. - Proven ability to contribute both independently and as a key team member. - Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively. - Proficient in Microsoft Office applications (Word, Excel, Outlook) and strong keyboarding skills and internet usage and research skills. - Excellent communication skills, with fluency in written and spoken English. - Proficiency in one or more other languages. Spanish, Dari, Farsi, Arabic, Amharic, or Tigrigna strongly desired. - Valid driver’s license, reliable vehicle with current insurance, and the ability to travel regularly throughout the service delivery area.
Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.
Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
US Benefits: The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.
In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12-month time period.
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Qualifications
Potential interview questions
| Can you describe a time when you successfully helped an individual or community access critical services? | This question assesses your experience in navigating social services and your commitment to supporting underserved populations. | Share a specific example highlighting your problem-solving skills and empathy in helping others. |
| How do you prioritize your tasks when dealing with multiple clients' needs? | This question evaluates your time management skills and ability to handle competing priorities in a fast-paced environment. | Pro members can see the explanation. |
| What strategies do you use to communicate effectively with clients from diverse backgrounds? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 2 years ago
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Updated 1 year ago
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Source:
rescue.org
