Young Graduate Trainee in Process Performance Analysis and Improvement

Young Graduate Opportunity in the Directorate of Operations

ESA is an equal opportunity employer, committed to achieving diversity within the workforce and creating an inclusive working environment. We therefore welcome applications from all qualified candidates irrespective of gender, sexual orientation, ethnicity, beliefs, age, disability or other characteristics. Applications from women are encouraged.

This post is classified F1 on the Coordinated Organisations’ salary scale.

Location

ESOC, Darmstadt, Germany

Our team and mission

OPS-Q is the Product Assurance and Safety Office of the OPS directorate. It ensures quality at level of organisation (Quality Assurance) and at level of services and products (Product Assurance). A Quality Management System (QMS), integrated with an Information Security Management System (ISMS), allows for the certification of the OPS directorate against ISO9001 and ISO27001. The QMS and ISMS procedures drive the OPS staff in delivering the services of spacecraft operations and space safety, and in building and maintaining the infrastructure supporting such services.

You are encouraged to visit the ESA website: http://www.esa.int

Field(s) of activity/research for the traineeship

In the frame of a long-term work developed together with previous YGTs, you as new YGT will focus on completing the identification of performance measures for the processes of the OPS directorate. The guiding reference will be the Key Effectiveness Indicators already defined for some OPS processes, the available measuring and reporting tools (e.g. PowerBI), and the collected data from the past years.

The input will be the description of the remaining processes in QMS and ISMS and their day-to-day implementation by the OPS staff in the satellite missions, in space safety services and in the space infrastructure projects, operations and maintenance.

The output will be new Key Effectiveness Indicators to be added to the description of the QMS/ISMS process, their automatic measurement with the available tools and the collection of data from available records. In parallel you will carry out an analysis on the collected data from existing processes and identify root causes for possible underperformance and proposed corrective actions. You will also review the processes for possible optimisation and/or digitalisation.

Technical competencies

Knowledge of relevant technical domains

Relevant experience gained during internships/project work

Breadth of exposure coming from past and/or current research/activities

Knowledge of ESA and its programmes/projects

Behavioural competencies

Result Orientation

Operational Efficiency

Fostering Cooperation

Relationship Management

Continuous Improvement

Forward Thinking

Education

You should have just completed, or be in the final year of your Master’ s degree in any technical or scientific discipline.

Additional requirements

You should have good interpersonal and communication skills and should be able to work in a multicultural environment, both independently and as part of a team.

It would be an asset to have skill on Microsoft 365, especially Power BI, basic Python knowledge, basic database knowledge and quality knowledge.

The working languages of the Agency are English and French. A good knowledge of one of these is required. Knowledge of another Member State language would be an asset.

During the interview motivation and overall professional perspective/career goals will also be explored.

Other information

For behavioural competencies expected from ESA staff in general, please refer to the ESA Competency Framework.

For further information on the Young Graduate Programme please visit: Young Graduate Programme and FAQ Young Graduate Programme

At the Agency we value diversity and we welcome people with disabilities. Whenever possible, we seek to accommodate individuals with disabilities by providing the necessary support at the workplace. The Human Resources Department can also provide assistance during the recruitment process. If you would like to discuss this further please contact us email contact.human.resources@esa.int.

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Please note that applications are only considered from nationals of one of the following States: Austria, Belgium, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, the Netherlands, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland, and the United Kingdom. Nationals from Latvia, Lithuania, Slovakia and Slovenia, as Associate Member States, or Canada as a Cooperating State, can apply as well as those from Bulgaria, Croatia and Cyprus as European Cooperating States (ECS).

According to the ESA Convention, the recruitment of staff must take into account an adequate distribution of posts among nationals of the ESA Member States*. When short-listing for an interview, priority will first be given to candidates from under-represented Member States*.

In accordance with the European Space Agency’s security procedures and as part of the selection process, successful candidates will be required to undergo basic screening before appointment conducted by an external background screening service.

*Member States, Associate Members or Cooperating States.