Wide Area Network Technician

Contract

This is a UNV International Specialist contract. This kind of contract is known as International UN Volunteer. It is normally internationally recruited only. More about UNV International Specialist contracts.

• Well-coordinated efficient information technology support to standard MS Outlook/e-mail/internet and Intranet services as well as to specialized inventory, procurement, personnel, and accounting. • Ensure applications are implemented according to UN established standards for IT technologies, programming languages and tools. • Provided operational support and maintenance of MS Outlook, MS Exchange, and Lotus Domino Servers.

Under the direct supervision of the Sector East Regional Coordinator Unit in the Field Technology Section (FTS), the UN Volunteer will undertake the following tasks: • Analyses network projects and made appropriate recommendations to Unit’s head, in accordance with mission requirements/mandate. • Assists MINUSMA with overall network architecture including wireless, network security and generate, revise network diagrams/ documentation. • Designs, plans, operates, and maintains ICT Networks and systems in Sector East (Gao and Ansongo) including Wi-Fi, routing, switching, LAN, WAN, Firewalls, and related applications/databases. • Manage inter networking devices that interface with corporate and ISP satellite modems, MPLS, DMVPN, leased lines, Microwave, and other terrestrial links. • Supports to relevant FTS Sector East Sub-Units with their Network requirements, including Infrastructure, CCTV and Camp Protection assets. • Provides technical support to MINUSMA FTS in the coordination of its daily operations of networks for different field missions around the Mission area. • Reviews data security systems/configurations and recommend cost-effective upgrades to keep up with changing technology, growth of mission, and needs of Mission components ensuring maximum efficiency and protection of data assets/systems and services. • Prepares network backup and security policies and up to date Network Diagrams. • Supports and maintenance and organize’ s prompt network support by assigning the available technical resources while exercising quality assurance functions. • Works with other specialists and collaborates with external partners to ensure proper connectivity of the Mission network to the Internet and other external sources. • Provides technical guidance for other peer members of the Information Technology Operations Unit. • Uses network management and monitoring tools to prepare problem-analysis reports, system health, resources utilization data, suggests measures for network efficiency maximization and provides recommendations and reports for Unit’s head review. • Manages the operation of all LAN/WAN systems utilizing Cisco routers/ bridges/concentrators/switches/firewalls and servers. • Provides advanced technical support regarding the more complex and involved LAN/WAN problems and recommends upgrades when necessary. • Hands on experience to the implementation and maintenance of the routed and routing Protocols TCP/IP, EIGRP, BGP, allocation/assignment of IP address management, Internet access, Layer I/IIIII/ access control. • Provides technical support and problem-solving skills to the Mission’s Wide Area Network using mostly CISCO routing, switching and multi-services platforms. • Supports the design, implementation, and maintenance of Data Security projects with emphasis in CISCO and Checkpoint (Perimeter Firewalls, Intrusion Prevention Systems, Network Traffic Monitoring Systems, Secure Data Tunnels, Secure Remote Access Systems, Internet Proxy Servers and Content Filtering systems, Secure Wireless Networks, Wireless Controllers and Network Access Control Systems) • Supports the design and implementation of VPN (Virtual private Networks) Mission wide. • Coordinate and assess the implementation of Network security policies. • Work as part of FTS duty Technician responsible for emergency customer support calls after official working hours. • Supervises the Network Unit and acts as Officer in Charge of the ICT Operations Unit when the supervisor in not in the mission area. • Supports the operations of the LTE 4G network. • Plans and implements planned, emergency maintenance and management in compliance with the prevailing procedures.
• Supports regular inventories of network assets and maintains up to date records to ensure accuracy of locations and users. • Performs any other duties assigned by the Regional Coordinator or supervisor

• Integrity and professionalism: Demonstrate effectiveness in the field of IT displaying skills in; relational database application design and development including, Windows and Web based application Development. Application & Development skills. Experience in MS Windows MS Exchange, SharePoint, Lotus Note Domino Administration R8, SUSE Linux. Knowledge of Formal specifications, data flow diagrams, UML, Computer Aided Software Engineering (CASE) tools. Ability to apply good judgment; high degree of autonomy, personal initiative, and ability to take ownership; willingness to accept wide responsibilities and ability to work independently under established procedures in a politically sensitive environment, while exercising discretion, impartiality, and neutrality; ability to manage information objectively, accurately, and confidentially; responsive and client oriented. • Accountability: Mature and responsible; ability to operate in compliance with organizational rules and regulations. • Commitment to continuous learning: Initiative and willingness to learn new skills and stay abreast of new developments in area of expertise; ability to adapt to changes in work environment. • Planning and organizing: Effective organizational and problem-solving skills and ability to manage a large volume of work in an efficient and timely manner; ability to establish priorities and to plan, coordinate and monitor (own) work; ability to work under pressure, with conflicting deadlines, and to handle multiple concurrent projects/activities. • Teamwork and respect for diversity: ability to operate effectively across organizational boundaries; ability to establish and maintain effective partnerships and harmonious working relations in a multi-cultural, multi- ethnic environment with sensitivity and respect for diversity and gender. • Communication: Proven interpersonal skills; good spoken and written communication skills, including ability to prepare clear and concise reports; ability to conduct presentations, articulate options and positions concisely; ability to make and defend recommendations; ability to communicate and empathize with staff (including national staff), military personnel, volunteers, counterparts and local interlocutors coming from very diverse backgrounds; ability to maintain composure and remain helpful towards the staff, but objective, without showing personal interest; capacity to transfer information and knowledge to a wide range of different target groups. • Flexibility, adaptability, and ability and willingness to operate independently in austere, re-mote, and potentially hazardous environments for protracted periods, involving physical hardship and little comfort, and including possible extensive travel within the area of operations; willingness to transfer to other duty stations within area of operations as may be necessary. • Genuine commitment towards the principles of voluntary engagement, which includes solidarity, compassion, reciprocity, and self-reliance; and commitment towards the UN core values.

work experience in Systems Administration and / or Development. Operations experience of client-server architecture, web-enabled systems, and object-oriented programming environments. Progressive experience within the United Nations or other International Organizations with national or international level in ICT related environments. CCNA and CCNP certifications are required. Proficiency in Microsoft applications; Word, Excel, Access, and PowerPoint. knowledge of French language is desirable.

Gao is non-family duty station. Living conditions are acceptable, but security instructions need to be strictly complied with. The national currency is the Franc CFA (June 2022 exchange rate is 1 US$ = 565 FCFA). Visa credit cards are acceptable in some hotels and larges shops in Bamako. Mali is a country prone to malaria, so mosquito nets are highly recommended. Basic medicines are available from UN Medical Section or from pharmacies, but provision need to be made for specialized medication. Security recommendations from the UN Department of Safety and Security (UNDSS) must be followed by all UN Staff in the course of their assignments in Mali. Appropriate measures are in place to mitigate the current security risk for UN personnel in the country. All UN Volunteers, like all UN personnel, undergo a security briefing and the 3 days mandatory training “Safe and Secure Approaches in Field Environments” (SSAFE) upon arrival, where practical guidance and recommendations are provided regarding security threats in Mali. An additional security briefing is provided upon arrival to the final duty station. Like all UN personnel, UN Volunteers based in Gao are accommodated in UN premises. UN provided accommodation in Mali is compliant with wellbeing standards, i.e. female/male bathrooms. A welfare committee is also active in all duty stations to ensure enough access to welfare commodities, including food supplies. Emergency contacts (security, medical, staff counselling, UNV Office) are made available for all UN Volunteers upon arrival, and each individual is provided with a VHF radio and a call sign, which can be used at all time. For the sake of rewarding experience, UN Volunteers in MINUSMA carry out their duties with flexibility, commitment and a willingness to live and work in challenging conditions including heat and limited water and electricity supply.