WFP Beirut CO - IT Operations Assistant SSA5

IT & Telecom

Overview

Provide IT support and operations for effective service delivery.

You have:

• Completion of secondary school education. Bachelor's Degree in Information Technology or similar is an advantage.
• At least five (5) years of experience in the IT field with one (1) year directly linked to helpdesk support.
• Fluency in both oral and written English and Arabic languages.
• Experience in Network administration (Cisco, Virtualization, etc.).
• Experience in using Office 365 products and active directory services.
• Experience in managing cloud-based solutions & IT infrastructure components (One-Drive, SharePoint, Azure, AWS, etc.).
• Experience in managing service management tools.
• Experience in client management/support.
• Experience in resolving complex technical issues.

WFP Lebanon encourages female candidates and people with disabilities to apply.

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability. WFP does not charge a fee or request bank details at any stage of the recruitment process.

WFP is dedicated to fostering diversity, equity, and inclusion. Our recruitment process is inclusively crafted to welcome candidates of all backgrounds, celebrating diversity and ensuring a respectful environment for all. We aim for an accessible and fair recruitment journey. Should you need any reasonable accommodations or have accessibility concerns, please reach out to us confidentially at lebanon.recruitment@wfp.org (and copying in [email protected]). Our DEI team is here to ensure your full participation in our recruitment process.

Job Title: IT Operations Assistant, SSA5

Contract Type / Grade: Special Service Agreement, SSA5

Duty Station: Beirut Country Office

Contract Duration: 6 Months, (Renewable based on availability of funds, business needs and performance).

Date of Publication: 10 June 2024

Deadline of Application: 24 June 2024

Organizational Background:

Assisting more than 115.5 million people in 120 + countries each year, the World Food Program (WFP) is the leading humanitarian organization saving lives and changing lives, delivering food assistance in emergencies, and helping individuals and communities find life-changing solutions to the multiple challenges they face in building better futures.

In conflict situations, we bring relief to exhausted populations and use food assistance to build pathways to peace and stability – work for which WFP was awarded the Nobel Peace Prize in 2020.

WFP Lebanon provides humanitarian assistance to vulnerable people for food and other essential needs through cash-based transfers and in-kind food. WFP Lebanon also provides food assistance in the form of snacks and fresh food to school aged students and promotes resilient livelihoods and sustainable food systems.

In addition to direct assistance to the most food insecure and vulnerable people, WFP also supports government institutions, partners, and other entities to strengthen their capacity to deliver social assistance.

To know more about WFP’s mission, please check the below video: https://www.facebook.com/WorldFoodProgramme/videos/10154930622760178/

Job Purpose: Under the direct supervision of the IT Operations Officer, the incumbent will deliver high quality technical support, system and data maintenance across a range of areas, in order to contribute to the effective delivery of IT services. The duties include but not limited to; infrastructure and server maintenance, network administration, corporate projects implementation, hardware and software support for end users and participation in the emergency preparedness activities for the office. In addition, the position will be dealing with IT asset management and procurement.

Key Responsibilities (not all-inclusive, nor exhaustive):

• Carry out system maintenance tasks, such as performing monitoring tasks, running system diagnostics, and system optimization, to ensure they are running effectively and enable easy and efficient use.
• Maintain technology, including standard repairs, configuration, and storage, in accordance with data security and access controls to ensure IT equipment required for WFP staff is available.
• Prepare files and systems for inventory and archives, such as website content and directories, to ensure information is accurate and up-to-date.
• Respond to a variety of queries about technology and systems in order to assist WFP staff to deliver their services.
• With support of senior colleagues, provide standard training to end users of technology and systems to ensure staff use standard technology and systems effectively.
• Perform routine deployments of server hardware and software, including testing and the identification of problems, to contribute to the effective functioning of technology.
• Install, operate and maintain telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.
• Support the development of standard material such as training documentation and web content on behalf of senior officers, to ensure staff have access to required information about IT services and products.
• Suggest improvements to methods and processes in order to support the continuous improvement of IT services.
• Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.
• Perform other related duties as required.

STANDARD MINIMUM ACADEMIC QUALIFICATIONS:

Education: Completion of secondary school education. Bachelor’s Degree in Information Technology, Computer Engineering, Computer Science, or other related field is an advantage.

Experience: At least five (5) years of experience in the Information Technology field with one (1) year of experience directly linked to helpdesk support.

Language: Fluency in both oral and written communication in English and Arabic languages.

Required Skills:

• Experience in Network administration (Cisco, Virtualization etc..)
• Experience in using Office 365 products and active directory services.
• Experience in managing cloud-based solutions & IT infrastructure components. (One-Drive, SharePoint, Azure, AWS etc..)
• Experience in managing service management tools.
• Experience in client management/support
• Experience in resolving complex technical issues

WFP Leadership Framework: Common Standards of Behaviour

Leads by Example with Integrity

• Upholds WFP values, principles, and standards
• Respects others and values diversity
• Stays focused and calm under pressure
• Demonstrates humility and a willingness to learn

Drives Results and Delivers on Commitments

• Delivers results for maximum impact
• Delegates appropriately
• Adapts readily to change

Fosters Inclusive and Collaborative

• Is inclusive and collaborative
• Gives timely and constructive feedback
• Builds and shares new perspective

Applies Strategic Thinking

• Communicates and fulfils WFP’s vision
• Embraces curiosity and new ways of doing things
• Analyses and evaluates data
• Considers the impact of decisions

Builds and Maintains Sustainable Partnerships

• Collaborates to deliver common objectives

Terms and Conditions:

• WFP offers a competitive benefits package including salary, various types of leaves including maternity and paternity, medical and life insurances, provision of breastfeeding rooms for new parents, and various wellness platforms.
• WFP Lebanon offers flexible working hours schedule upon prior approval.
• Our premises are accessible, and we are committed to accommodate to any required reasonable accessible needs to remove barriers in the workplace.
• Only shortlisted applicants will be contacted.

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

Apply now

Potential interview questions

Added 2 years ago - Updated 1 year ago - Source: wfp.org